Responsibilities include managing daily operations, ensuring compliance with company policies and regulatory standards, overseeing staff performance, and maintaining accurate records. The role requires strong organizational skills, the ability to multitask in a fast-paced environment, and proficiency in relevant software systems. Additionally, the position demands excellent communication abilities to interact with team members, clients, and stakeholders effectively. Problem-solving skills and adaptability are essential to address challenges and drive continuous improvement. Collaboration with cross-functional teams and adherence to deadlines are also key expectations.
Responsible for managing the overall operations of all three restaurant locations, which involves coordinating key aspects such as quality control in food production, sales performance, staff management, ambiance, cleanliness, and adherence to hygiene standards.
Oversee daily sales performance and generate reports across all outlets while ensuring Shift Managers fulfill their assigned responsibilities with precision and accountability.
Implementing comprehensive policies and procedures while maintaining strict adherence to regulatory requirements, particularly those governing food and safety standards.
Offer comprehensive development training to enhance team capabilities by designing a structured training schedule and facilitating essential learning opportunities to front office and production staff.
Upon receiving escalated customer complaints, address each concern with professionalism and efficiency, ensuring resolution to the customer’s satisfaction.
Devises strategies and operational plans to consistently meet and surpass daily sales objectives across all retail locations.
Verify that kitchen personnel fulfill orders precisely in alignment with customer selections and corporate guidelines.
Devise and execute strategies aimed at enhancing customer satisfaction by delivering outstanding service.
Perform regular inspections of the production floor, inventory areas, and front office to verify that all staff members adhere to established regulations.
Handle disciplinary matters and refer them to the Human Resources department when necessary.
Devise strategies to minimize production costs and eliminate waste efficiently.
To monitor competitor activities in the local market and devise strategies for customer retention, including the execution of marketing initiatives and the creation of innovative promotional campaigns.
Spearhead the execution of localized sales development initiatives to bolster regional market presence and drive revenue growth.
Requirements
You must possess a Bachelor of Science degree in Marketing, Hospitality, Business Administration, or an equivalent field.
Requires at least five years of demonstrated leadership experience within the fast food industry, along with a proven ability to consistently deliver outstanding sales performance.
Exceptional leadership capabilities and proficiency in addressing disciplinary matters effectively are essential for this role.
Effective communication and strong analytical skills are essential for success in this position.
Demonstrated skill in resolving customer conflicts through calm and effective communication techniques.
Proficient in task delegation and ensuring completion through diligent oversight.
Proficiency in Microsoft Excel and prior experience with class-related software are advantageous.
Must demonstrate adaptability to manage the coordination of three distinct restaurant locations.
Qualified applicants are encouraged to submit their application to recruitment@jsixgroup.com, ensuring the email subject includes both the job title and preferred location.
Qualifications
BA/BSc/HND
Experience Required
5 years
