Supervises and oversees daily operations to ensure alignment with organizational goals; collaborates with cross-functional teams to implement strategic initiatives and drive performance excellence; conducts regular assessments to evaluate efficiency and identify areas for improvement; maintains compliance with industry regulations and company policies; prepares and presents comprehensive reports to stakeholders; fosters a culture of accountability and continuous learning; resolves escalated issues with critical thinking and decisive action.
Seeking a proactive individual to expand market presence and maximize revenue through strategic sales initiatives. The role involves identifying new business opportunities, cultivating client relationships, and negotiating contracts to drive sustainable growth. Responsibilities include conducting market research, developing tailored sales strategies, and collaborating with cross-functional teams to align offerings with client needs. The ideal candidate possesses strong communication skills, a results-driven mindset, and prior experience in business development or sales within a competitive industry. Proficiency in CRM tools and data analysis is essential for tracking performance and optimizing sales pipelines.
Develop and establish new business opportunities, forge corporate partnerships, and acquire high-value clients.
Facilitate revenue growth for hospitality services encompassing accommodations, event planning, and dining and beverage operations.
Devise and execute strategic sales initiatives aimed at meeting predetermined revenue and expansion objectives.
Analyze market trends, competitor actions, and customer preferences to enhance your company’s market positioning.
Provides leadership and direction to a team, overseeing all aspects of people management to ensure optimal performance, development, and engagement among team members.
Guide and inspire sales and outlet teams, fostering a high-performance culture to consistently meet and surpass established targets.
Oversee staff scheduling, evaluate performance, provide coaching, and deliver training initiatives.
Cultivate an environment centered on customer satisfaction while promoting a culture of excellence and high performance.
Foster seamless communication and cross-departmental collaboration to align goals and streamline workflows.
Outlet & Operational Management entails overseeing day-to-day activities to ensure seamless business operations, maintaining high standards of customer service, and driving efficiency across all outlets. This role involves monitoring performance metrics, implementing operational policies, and ensuring compliance with company regulations. Responsibilities include managing staff, resolving operational challenges, and fostering a productive work environment. Additionally, the position requires strategic planning to optimize workflows, enhance productivity, and support business growth objectives.
Ensure the seamless daily management of outlet activities, maintaining high standards of service and operational effectiveness.
Track inventory consumption, evaluate sales metrics, and oversee cost containment strategies to ensure efficient resource management and financial sustainability.
Guarantee adherence to established operational standards, sanitation guidelines, and customer service protocols.
Address customer grievances promptly and ensure consistently high levels of guest satisfaction.
Overseeing reporting and performance management processes ensures accurate data analysis and insightful performance evaluations to drive organizational success.
Compile and present sales reports, projections, and operational summaries for executive evaluation.
Monitor key performance indicators, revenue outcomes, and the financial profitability of each outlet.
Collaborate with leadership to execute strategic growth and enhancement initiatives.
Requirements
A Bachelor’s Degree in Marketing, Business Administration, Hospitality Management, or a closely related discipline is required.
Requires a minimum of three to five years of professional experience in hospitality sales, restaurant management, or comparable positions.
Demonstrates strong proficiency in Microsoft Office Suite and POS/CRM systems. Possesses a solid grasp of hospitality operations alongside adherence to customer service best practices.
Qualified applicants are invited to submit their application materials to recruitment@kloverharris.com, with the job title clearly indicated in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
