Job Summary:
The Linkage Coordinator plays a pivotal role in enhancing HIV testing, referral, linkage, retention, and community support systems to ensure uninterrupted access to HIV prevention, care, and treatment services. This position oversees the execution, monitoring, and assessment of referral and linkage processes between communities and healthcare facilities, guaranteeing that newly diagnosed individuals living with HIV (PLH IV) are seamlessly enrolled in care and maintained on treatment. Collaboration with healthcare providers, community-based organizations, faith-based groups, support networks, and local structures is central to the role, enabling client follow-up, adherence support, positive health dignity and prevention (PHDP) strategies, and continuity of care. Additionally, the role supports training initiatives, community engagement, data administration, and reporting efforts to bolster program effectiveness and reinforce HIV service delivery across both facility and community settings.
Oversee and execute critical tasks and obligations as part of the primary functions and expectations of this position. This role entails a wide array of key responsibilities designed to ensure operational excellence and contribute to organizational success. Duties include administering core activities, fostering collaboration across teams, and maintaining adherence to established protocols and standards. The position demands strong analytical skills, meticulous attention to detail, and the ability to prioritize tasks effectively in a fast-paced environment. Additionally, the role requires adherence to all specified requirements, including educational qualifications, professional certifications, and relevant experience, to guarantee alignment with the role’s core competencies and objectives.
Plays a key role in designing, executing, monitoring, and assessing HIV referral and linkage systems within both health facilities and community settings.
Ensures seamless integration and coordination of all referral processes while meticulously monitoring outcomes between health facilities and communities.
Delivers assistance to newly identified People Living with HIV (PLH IV) throughout the linkage processes, performing assessments to identify and proactively address potential barriers that may impede their successful linkage to care.
Implement integrated community outreach initiatives to facilitate the connection between testing and treatment programs.
Works collaboratively with HCT teams to ensure thorough follow-up for HIV clients by coordinating home visits, phone calls, and text messages while meticulously tracking process outcomes.
Establish and lead community support groups specifically for people living with HIV (PLH IV), cultivating an environment of mutual aid and empowerment. Collaborate extensively with NEPHRON and other civil society organizations (CSOs) to foster aligned efforts and maximize impact across State, Local Government Area (LGA), health facility, and community levels.
Drive the execution of community adherence monitoring initiatives to ensure compliance and effectiveness.
Ensures the successful execution of Positive Health, Dignity, and Prevention (PHDP) initiatives within community settings.
Collaborates extensively with healthcare professionals, community-based organizations (CMOS), and faith-based organizations (FBS) to ensure patients remain engaged and supported throughout the care continuum, from initial contact to long-term retention.
Facilitate the seamless transition of newly identified people living with HIV (PLH IV) between community-based support systems and healthcare facilities, while ensuring consistent client retention within these facilities.
Collaborates closely with testing teams to maintain patient engagement throughout the care continuum and enhance client retention.
Develops and ensures the execution of strategic HIV referral and linkage protocols across all AHF health facilities.
Facilitates the enhancement of referral and linkage capabilities among healthcare workers and staff of community-based organization partners through targeted capacity-building initiatives.
Collaborates effectively with key community organizations, including the Ward Development Committee (WDC), Village Health Workers (VHW), Health Committees (HC), and Community Development Groups (CDGs).
Effectively manage data and oversee precise collection processes at both the facility and community levels by employing suitable data tools.
Execute additional responsibilities as may be required or deemed necessary.
Seeking a highly motivated individual with a Bachelor’s degree in a relevant field and at least three years of professional experience in a similar role. The ideal candidate will possess strong analytical skills, proficiency in industry-standard software, and the ability to work collaboratively in a fast-paced environment. Excellent communication skills, both written and verbal, are essential, as is a commitment to continuous learning and professional development. Responsibilities include project management, data analysis, and stakeholder engagement, with a focus on delivering measurable results.
To ensure successful performance in this role, the candidate must fulfill each essential duty to the required standard. The qualifications detailed below reflect the necessary knowledge, skills, and abilities essential for the position.
Requires a Bachelor’s degree in a relevant field or equivalent professional experience, with a minimum of X years in a similar role preferred. Strong academic credentials and hands-on training in [specific skills or areas] are essential, complemented by a proven track record in [specific responsibilities or achievements]. Familiarity with [industry standards, software, or methodologies] is critical, along with the ability to apply theoretical knowledge to practical challenges. Prior experience in [specific industry or function] is often advantageous, as is participation in [relevant certifications, workshops, or professional development].
Relevant academic qualifications, such as a Bachelor of Science (B.Sc.), Bachelor of Arts (BA), or equivalent, are required.
With a minimum of two to three years of hands-on experience delivering HIV-related services across both community-based and healthcare facility settings.
Proficiency in collaborating with Chief Business Officers (CMOS) or similar partners is advantageous.
Proficient in multiple languages, with a strong command of written and verbal communication in each. Demonstrates fluency in at least two languages, one of which must be English. Capable of translating complex texts accurately and efficiently. Skilled in interpreting spoken exchanges with precision and cultural sensitivity. Maintains a high level of accuracy and clarity in all language-related tasks.
Proficient in both written and verbal English communication.
Proficient in reviewing, dissecting, and comprehending standard scientific and technical publications, financial statements, and legal documentation is required.
Proficient in addressing standard inquiries and resolving complaints from customers and regulatory entities with professionalism and efficiency.
Proficient in crafting speeches and articles for publication, ensuring adherence to established style and format guidelines.
Proven proficiency in managing diverse tasks with a high degree of accuracy and efficiency is required. The ideal candidate will demonstrate exceptional organizational abilities, strong problem-solving skills, and the capacity to work well under tight deadlines. Excellent communication and interpersonal skills, both written and verbal, are essential to collaborate effectively with teams and stakeholders. The role demands adaptability to changing priorities and a commitment to continuous learning and professional development.
Demonstrates strong interpersonal skills to effectively engage with patients in a healthcare center environment.
Proven ability to deliver outstanding customer service, ensuring client satisfaction through attentive, courteous, and professional interactions.
Interested applicants must submit their application, consisting of a CV and cover letter combined into a single document, to globalhr.africa@aidshealth.org. In the email subject line, please specify both the position and the location for which you are applying. Only those selected for further consideration will receive a response. Additionally, the application file should be saved using your full name and submitted in either Microsoft Word or PDF format. AIDS Healthcare Foundation is committed to equal opportunity employment.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
