Job Description
A medical counselor will facilitate effective communication between healthcare providers and patients, delivering comprehensive education on eye conditions, surgical interventions, and available treatment options to empower patients in making well-informed decisions regarding their care.
They address patient concerns, provide cost and insurance information, navigate individuals through hospital procedures, and confirm adherence to post-operative care instructions.
Oversee and execute a comprehensive range of duties to support organizational objectives, ensuring alignment with strategic goals and operational requirements. Develop, implement, and monitor processes to enhance efficiency, productivity, and compliance with established standards and regulations. Collaborate with cross-functional teams to identify opportunities for improvement, streamline workflows, and drive sustainable growth. Prepare detailed reports, analyze performance metrics, and present findings to leadership to inform data-driven decision-making. Maintain clear documentation of activities, outcomes, and best practices to ensure transparency and accountability. Manage stakeholder relationships, fostering open communication and collaboration to achieve mutual success. Stay abreast of industry trends, regulatory changes, and technological advancements to proactively adapt strategies and maintain a competitive edge.
Conducting thorough patient evaluations through in-depth discussions, structured interviews, and careful observations to identify the most suitable diagnostic tests or examinations.
Assessing mental and emotional disorders in patients constitutes a fundamental responsibility within this role.
Developing comprehensive treatment plans entails integrating counseling, medication management, or additional supportive services to address individual patient needs.
Collaborating closely with patients to establish and achieve personalized health objectives forms a central aspect of this role.
Regularly reviewing the treatment plan with patients to detect any deficiencies or potential areas for enhancement is essential.
Educating patients on effective coping strategies to support them during challenging circumstances.
Documenting patient progress and adjusting treatment plans as necessary ensures responsive and personalized care throughout their treatment journey.
Requirements
A minimum of a Bachelor’s Degree in Psychology, Social Work, or Counseling is required.
With a minimum of three years of experience as a medical counselor—ideally within the ophthalmology sector—you will bring a strong foundation in patient support and specialized care. Your background will demonstrate expertise in guiding individuals through medical information, addressing their concerns with empathy, and facilitating informed decision-making in a clinical setting.
Exceptional proficiency in both verbal articulation and written expression is essential.
Demonstrates exceptional skill in understanding and connecting with clients, fostering an environment where they feel comfortable sharing openly.
Exceptional proficiency in managing time effectively is essential, ensuring tasks are prioritized, deadlines are met, and workflows remain efficient.
Exceptional proficiency in negotiation coupled with compelling persuasive abilities is required.
Demonstrated expertise in crafting impactful and evidence-based treatment strategies.
Qualified and enthusiastic applicants are encouraged to submit an updated curriculum vitae via email to skippereyeqhospitals@gmail.com, ensuring the job title is specified in the subject line.
Qualifications
BA/BSc/HND
Experience Required
3 years
