Job Summary
We seek a highly organized and proactive Laundry Manager to lead daily laundry operations, oversee staff performance, uphold quality standards, and deliver exceptional customer service.
A suitable candidate for this position is a diligent, astute professional with strong leadership capabilities and an eagerness to expand their skill set.
Oversee and execute a range of critical duties, ensuring alignment with organizational objectives. Develop and implement strategic initiatives to enhance operational efficiency and drive performance improvements. Collaborate across departments to foster cohesive teamwork and achieve cross-functional goals. Maintain rigorous compliance with industry standards, company policies, and regulatory requirements. Monitor progress through data-driven analysis, identifying trends and implementing corrective actions as needed. Lead projects from inception to completion, managing timelines, budgets, and stakeholder expectations.
Oversee the daily execution of laundry-related tasks to ensure efficient and smooth operations.
Oversee, mentor, and assist the laundry personnel to ensure efficient operations and high-quality service delivery.
Maintain rigorous quality standards while consistently meeting delivery timelines to uphold operational excellence and client satisfaction.
Track inventory levels and oversee the management of laundry supplies to ensure adequate stock availability for operational needs.
Address customer inquiries promptly and resolve issues with a high degree of professionalism and efficiency.
Ensure that cleanliness, safety, and operational standards are consistently upheld.
Compile routine operational reports and maintain organized records as part of standard procedures.
Requirements
A degree in any discipline, including a Bachelor’s degree, Higher National Diploma (HND), or Ordinary National Diploma (OND), is required.
Exceptional ability to manage multiple tasks efficiently and convey information clearly and effectively.
Demonstrated capacity to effectively guide a team and resolve challenges with strategic insight and decisive action.
Demonstrates competence in using computers and related software applications effectively.
Professional experience in hospitality, operations, or customer service is preferred but not mandatory.
Key Qualifications: Demonstrates proficiency in strategic planning, problem-solving, and analytical thinking to drive organizational objectives forward. Exhibits strong leadership capabilities, including team management and decision-making under pressure. Possesses excellent communication skills, both written and verbal, to articulate ideas clearly and influence stakeholders effectively. Strengthens interpersonal relationships through collaboration, negotiation, and conflict resolution. Maintains adaptability in dynamic environments, demonstrating resilience and a results-oriented mindset while upholding high ethical standards and accountability.
Drives strategic direction and fosters team cohesion to achieve organizational goals. Cultivates a culture of accountability, innovation, and continuous improvement. Oversees day-to-day operations, allocates resources efficiently, and ensures alignment with company objectives. Provides mentorship and coaching to develop high-performing teams. Manages performance through clear metrics, regular feedback, and goal-setting. Builds cross-functional relationships to enhance collaboration and drive results. Maintains compliance with policies, regulations, and ethical standards while promoting a positive work environment.
Meticulous attention to detail is essential to ensure accuracy and quality in all tasks.
Responsibilities include addressing client inquiries, resolving issues promptly, and maintaining high levels of customer satisfaction through effective communication. Requires strong problem-solving abilities, patience, and a customer-focused mindset. Proficiency in handling multiple tasks simultaneously and a commitment to delivering exceptional service are essential. Previous experience in a customer service role is preferred, along with excellent verbal and written communication skills. Familiarity with CRM software and basic computer applications is beneficial. The ability to work in a fast-paced environment and adapt to changing priorities is crucial. Teamwork and collaboration are also important aspects of this position.
Demonstrates a strong ability to prioritize tasks, meet deadlines, and allocate resources effectively to ensure productivity and efficiency in fast-paced environments.
Exceptional analytical abilities and a proactive approach to identifying and resolving complex issues are essential for this role. Candidates must demonstrate a strong capacity to evaluate problems systematically, develop innovative solutions, and implement corrective actions efficiently. The position requires meticulous attention to detail, sound judgment, and the ability to work both independently and collaboratively under pressure. Prior experience in troubleshooting, root cause analysis, and decision-making within a dynamic environment is highly desirable.
Collaborate effectively with colleagues across various departments to achieve shared objectives, ensuring seamless communication and mutual support. Build strong working relationships to foster a productive and inclusive team environment. Contribute actively to team discussions, brainstorming sessions, and problem-solving initiatives. Demonstrate adaptability and a willingness to assist others to enhance overall team performance. Prioritize collective success by aligning individual efforts with the team’s goals and values.
go to method of application
Interested and eligible applicants are encouraged to submit their CV to recruitment@domeoresources.org, with the job title and state clearly indicated in the email subject line.
Qualifications
BA/BSc/HND , OND
