We seek an IT Support Representative located in Abuja to deliver technical assistance to our staff members. In this role, you will resolve intricate hardware and software problems, oversee IT assets, and uphold the security and functionality of our internal systems—while equipping employees with the necessary tools and expertise to perform their duties efficiently.
What you will be doing
Offer comprehensive technical assistance to teams and departments of Jumia operating in Abuja, ensuring seamless resolution of IT-related queries and challenges.
Provide expert-level resolution for intricate hardware and software challenges, ensuring comprehensive troubleshooting from initial diagnosis to final solution.
Oversee and enhance IT inventory and asset management systems to ensure efficiency and accuracy in tracking organizational resources.
Responsible for managing the installation and configuration processes for workstations and mobile devices.
Administer user accounts, enforce access controls, and implement security protocols to ensure the integrity and confidentiality of systems and data.
Promote and execute IT security best practices throughout the organization to ensure robust protection and compliance.
Monitor network connectivity and performance to identify opportunities for enhancement and ensure optimal operation. Proactively assess system efficiency, troubleshoot connectivity issues, and implement solutions to maintain seamless communication and reliability across the network infrastructure.
Contribute to the enhancement and maintenance of Jumia’s e-commerce platforms and internal tools to ensure optimal performance and functionality.
Partner with diverse IT teams across the organization to address intricate technical issues and drive effective solutions.
Oversee and execute IT projects and initiatives in accordance with organizational objectives to ensure strategic alignment and value delivery.
Create and update IT documentation and user guides to ensure accuracy and accessibility for all stakeholders. Establish and manage documentation standards, templates, and repositories to streamline information sharing and improve operational efficiency. Provide clear, concise, and user-friendly instructions to support end-users and IT teams in navigating systems, processes, and troubleshooting procedures.
Provide expert-led IT training programs tailored for employees to enhance their technical proficiency.
What we are looking for
A bachelor’s degree in Information Technology, Computer Science, or an equivalent discipline is required.
Proven track record with 3 to 5 years of hands-on experience in IT support or a comparable position is required.
Proven mastery of computer hardware, software, and networking principles is required.
Proven expertise in Windows and macOS operating systems is required.
Proficiency in ticketing platforms such as Jira Service Management and Zendesk, along with a solid grasp of IT service management principles, is highly desirable.
Proficient in translating intricate technical details into clear, accessible language for audiences without a technical background is essential.
Proficient in problem-solving and analytical thinking, with demonstrated ability to assess complex situations and develop effective solutions. Requires keen attention to detail and the capacity to interpret data to drive informed decision-making.
Professional rewrite:
A strong willingness to acquire new skills and adjust to evolving technological advancements.
Proficient familiarity with e-commerce platforms and their operational workflows is highly advantageous.
Proven ability to communicate effectively both verbally and in writing is required.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
