Maintain optimal performance and reliability of computer systems to deliver the highest possible value to end users.
Install and deploy computer hardware alongside software solutions, including operating systems like Windows and additional applications, ensuring proper configuration and functionality.
Oversee and ensure the continuous operation and functionality of computer systems and networks.
Deliver assistance either in person, over the telephone, or through remote desktop applications, aiding personnel or clients with system setup or technical troubleshooting.
Diagnose and resolve system and network issues by identifying faults and implementing effective solutions.
Replace components as needed, including cables and motherboards, to maintain optimal system functionality.
Interpret visual schematics and written procedures to diagnose faults or assemble systems accurately.
Facilitate the implementation of new applications, potentially encompassing the provision of training to users on their effective utilization.
Establish new user accounts and profiles while resolving any password-related issues to ensure seamless access and system functionality.
Respond promptly within the designated timeframe for all call-outs, ensuring adherence to established deadlines.
Demonstrate unwavering dedication to tasks by seeing them through to finalization or, when necessary, escalate them to relevant third parties for further resolution.
Demonstrate exceptional organizational skills by effectively overseeing and balancing multiple open cases simultaneously, ensuring timely resolution and adherence to established protocols.
Cultivate strong, productive relationships with customers and industry professionals, including software developers, in a timely manner.
Evaluate and assess newly developed technological solutions to ensure functionality, reliability, and performance meet established standards.
Perform comprehensive electrical safety inspections on all computer equipment to ensure compliance with regulatory standards and mitigate potential hazards.
Candidates meeting the required qualifications are encouraged to submit their curriculum vitae via email to jobs@smsabuja.sch.ng, with the position title clearly stated in the subject line.
Qualifications
BA/BSc/HND
Experience Required
4 - 7 years
