Role Purpose
Safeguard the financial and operational integrity of the hotel by developing, executing, and overseeing tailored internal controls and compliance frameworks aligned with hotel operations. Minimize financial risks, uphold regulatory and brand standards, and foster a culture of accountability and vigilance throughout all departments and outlets.
Oversee and execute a range of critical duties essential to the role, ensuring alignment with organizational objectives and operational standards. Develop, implement, and monitor strategies to enhance productivity, efficiency, and overall performance within the designated team or department. Collaborate with cross-functional teams to streamline processes, resolve challenges, and achieve targeted outcomes. Maintain accurate documentation, track key performance indicators, and provide regular reports to stakeholders to evaluate progress and inform decision-making. Foster a culture of accountability, continuous improvement, and innovation while adhering to company policies and industry regulations. Serve as a primary point of contact for internal and external stakeholders, addressing inquiries and escalating issues as necessary to uphold service excellence.
We are responsible for establishing and maintaining a robust Risk & Control Framework by documenting and mapping essential hotel operations, including front office, food & beverage, housekeeping, events, procurement, payroll, and minibar services. Additionally, we conduct regular risk assessments and ensure the internal control framework remains current and effective.
Operational Controls: Ensure accurate cash handling, perform POS reconciliations, conduct night audit procedures, manage credit control, and administer petty cash; implement and enforce segregation of duties and approval matrices.
Review procurement-to-pay processes to ensure accuracy and efficiency, while verifying vendor onboarding protocols and contract compliance. Additionally, oversee inventory cycle counts for food and beverage, minibar, and housekeeping supplies to maintain optimal stock levels and operational readiness.
Plan and conduct risk-based internal audits, then develop and present findings alongside actionable recommendations to senior leadership. Additionally, monitor and ensure remediation efforts are completed within established timelines.
Ensure compliance with all regulatory obligations and brand specifications by coordinating with external audits and brand inspections to uphold adherence to statutory requirements and established standards.
You will facilitate ongoing training initiatives focused on fraud prevention, ethics, and control procedures, while serving as the primary point of contact for corporate and external auditors.
Seeking a candidate with a minimum of three years of experience in a relevant field, along with a bachelor’s degree in a related discipline. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving abilities. Excellent written and verbal communication skills are required to collaborate effectively with cross-functional teams. The ideal applicant will demonstrate a proven track record of delivering results in fast-paced environments and possess a keen attention to detail. Familiarity with project management methodologies and prior leadership experience are highly desirable.
A bachelor’s degree in Accounting, Finance, Business Administration, or a closely related discipline is required. While not mandatory, professional certifications such as CPA, ARCA, CIA, or their equivalents are highly advantageous.
With at least five years of professional experience in internal audit, internal controls, or finance—specifically within the hospitality industry or multi-outlet retail environments—you are well-prepared for this role.
Analytical proficiency and report-writing expertise are essential, along with a working knowledge of hotel PMS/POS systems and the ability to effectively manage and train stakeholders.
The role requires operating in a dynamic environment with defined parameters for decision-making and oversight responsibilities. Key factors include adherence to organizational policies, management of workflow efficiency, and ensuring compliance with established protocols. Candidates must demonstrate adaptability to varying operational demands while maintaining a high standard of professional conduct and accountability.
Relocation to the property site is required, with occasional travel to designated group locations.
Holds authority to review financial records, elevate unresolved control breaches to the General Manager or Group Audit, and enforce corrective action plans as required.
Prospective applicants who meet the qualifications are encouraged to submit their CV via email to lisasuitescareer@gmail.com and hro@lisasuites.com, ensuring the position is clearly indicated in the subject line.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
5 - 7 years
