Job Summary
This role is dedicated to fostering a structured and sustainable innovation culture through rigorous research, rigorous validation of novel ideas and opportunities, and the transformation of insights into tangible deliverables—such as prototypes, pilot programs, process enhancements, and groundbreaking product or service innovations.
The Research and Innovation Officer will facilitate the development and oversight of a repeatable innovation pipeline, designed to generate measurable business value, reinforce competitive positioning, and enhance overall organizational performance.
This position is essential to maintaining WITH Holdings and its subsidiaries at the forefront of the rapidly changing technology environment, ensuring that innovation efforts are fully aligned with the Group’s strategic vision, mission, and long-term business goals.
Oversee and execute a comprehensive range of duties encompassing program management, stakeholder engagement, and strategic planning to ensure alignment with organizational objectives. Lead cross-functional teams to enhance operational efficiency, mitigate risks, and foster innovation while maintaining rigorous compliance with industry standards and regulatory frameworks. Develop and implement policies, procedures, and performance metrics to measure progress, optimize resource allocation, and drive continuous improvement. Serve as a primary liaison between senior leadership, clients, and external partners to facilitate clear communication, resolve escalated issues, and cultivate long-term collaborative relationships. Monitor industry trends, competitive landscapes, and emerging technologies to proactively identify opportunities for growth, cost reduction, and competitive advantage. Ensure all initiatives adhere to budgetary constraints, timelines, and quality benchmarks while upholding the highest standards of professional integrity and ethical conduct.
Consistently observe and evaluate developments in IT and SAAS sectors, as well as pioneering technologies and inventive methodologies aligned with the organization’s strategic objectives.
Create and sustain an Innovation Radar while producing regular trend reports tailored for leadership review.
Perform comprehensive competitive analysis and market research by leveraging both primary and secondary data sources to uncover strategic growth opportunities and avenues for differentiation.
Develop and conduct research studies aimed at investigating innovative ideas, concepts, and solutions by establishing clear problem statements, hypotheses, and measurable success criteria.
Conduct comprehensive feasibility evaluations for both new and existing products to inform strategic decisions regarding product positioning and market entry plans.
Conduct comprehensive business research initiatives aimed at fostering innovation, advancing existing products, and facilitating market growth.
Organize and sustain a well-defined collection of research outcomes, key results, and adaptable frameworks to support upcoming projects.
Transform research findings into practical, strategic recommendations aimed at developing innovative products, enhancing service offerings, or optimizing operational processes.
Work collaboratively with diverse teams across the organization to develop and refine prototypes, testing innovative solutions in partnership with stakeholders and end-users.
Conduct in-depth analysis of IT requirements and emerging opportunities within diverse industries and sectors.
Develop and oversee an Innovation Pipeline to systematically advance initiatives from the initial concept phase through research, prototyping, and final scaling.
Develop intellectual property assets by drafting white papers, filing patents, and authoring publications, as appropriate.
Oversee the administration and organization of the department’s data storage facility, ensuring efficient access and maintenance of critical information.
The individual will collaborate with various departments and stakeholders to ensure alignment with company objectives and seamless workflow integration. This role requires effective communication and coordination with cross-functional teams, including management, to support operational efficiency and project execution. Additionally, the position involves maintaining strong working relationships with external partners, vendors, and clients to foster productive partnerships and achieve mutual goals.
We are currently seeking a highly motivated individual to join our team as an internal candidate. This role requires a proven track record of delivering exceptional results within a fast-paced environment, along with strong interpersonal and communication skills to collaborate effectively across departments. The ideal candidate will possess a minimum of three years of relevant experience, a bachelor’s degree in a related field, and the ability to adapt to evolving priorities while maintaining a focus on efficiency and accuracy. Key responsibilities include supporting cross-functional initiatives, streamlining internal processes, and contributing to strategic planning efforts to drive organizational growth.
Reports directly to senior leadership while overseeing a team of direct reports. Collaborates closely with cross-functional partners, including external stakeholders, to drive project alignment and achieve organizational objectives. Manages key external relationships to ensure seamless collaboration and mutual success in all endeavors.
Relationships:
We are seeking a dynamic Team Lead for Strategy & Transformation to spearhead the development and execution of strategic initiatives that drive organizational growth and innovation. In this role, you will oversee a high-performing team responsible for analyzing market trends, identifying business opportunities, and implementing transformational projects to enhance operational efficiency and competitive advantage. The ideal candidate will possess strong leadership skills, a proven track record in strategic planning and change management, and the ability to collaborate effectively with senior stakeholders. Additionally, you will be expected to mentor team members, foster a culture of continuous improvement, and ensure alignment with the company’s long-term vision.
The project team collaborates with Finance, Sales, and Technical Officers to support the Chief Operating Officer (COS) in executing key initiatives and driving operational excellence across the organization.
Responsible for overseeing financial records, ensuring compliance with accounting standards, and managing budget allocations for the project team, the Accountant will prepare and analyze financial statements, track expenditures, and provide strategic insights to optimize resource allocation. This role requires proficiency in accounting software, strong analytical skills, and meticulous attention to detail, along with the ability to collaborate effectively with cross-functional teams. The ideal candidate will hold a degree in Accounting or Finance, possess relevant certifications (e.g., CPA or CMA), and demonstrate prior experience in project-based accounting or financial management. Key duties include reconciling accounts, forecasting financial performance, and supporting audits to ensure transparency and accountability.
Tracks and measures key performance indicators (KPIs) to evaluate the effectiveness and efficiency of processes and initiatives, ensuring alignment with strategic objectives. Analyzes data trends and performance metrics to identify areas for improvement, optimize workflows, and support data-driven decision-making. Develops and maintains dashboards, reports, and visualizations to communicate insights clearly to stakeholders, enabling informed discussions and strategic planning. Collaborates with cross-functional teams to define relevant KPIs, set measurable targets, and implement tracking mechanisms. Ensures the accuracy, consistency, and integrity of performance data while adhering to industry standards and best practices.
Demonstrates consistently high performance across key performance areas, achieving measurable and impactful results. Tracks and evaluates progress through defined performance indicators to ensure alignment with organizational objectives. Analyzes data-driven insights to identify trends, address challenges, and optimize processes for continuous improvement. Maintains accountability by regularly reviewing outcomes against established benchmarks and adjusting strategies as needed. Collaborates with stakeholders to refine performance metrics and enhance overall operational effectiveness.
Research and Analysis: Responsibilities include gathering, interpreting, and evaluating data to identify trends, patterns, and insights, ensuring accuracy and relevance for informed decision-making. This role requires proficiency in statistical analysis, data visualization, and research methodologies to support business strategies and operational improvements. Strong analytical skills, attention to detail, and the ability to synthesize complex information are essential. Knowledge of industry-specific tools, databases, and research techniques is required, along with the capacity to present findings clearly through reports and presentations.
Conduct a minimum of four in-depth research studies each quarter to ensure thorough and ongoing analysis.
We evaluate the quality of research outputs based on the clarity of problem statements, hypotheses, and success metrics.
Research projects are consistently completed within established deadlines, demonstrating a strong commitment to timely execution and efficient project management.
Industry and market intelligence involves the systematic collection, analysis, and interpretation of data to identify trends, opportunities, and competitive dynamics within specific sectors. This role requires a deep understanding of market research methodologies, data sources, and analytical tools to derive actionable insights. Responsibilities include monitoring industry developments, assessing market conditions, and evaluating competitive landscapes to inform strategic decision-making. Proficiency in data analysis, reporting, and stakeholder communication is essential to translate complex information into clear, impactful recommendations.
Professionally prepared industry trend reports—delivered to leadership on a monthly or quarterly basis—ensure both timeliness and high-quality insights.
Produce quantifiable insights by conducting thorough analysis of IT and SaaS trends, identifying key patterns and actionable recommendations to drive informed decision-making.
The Innovation Radar updates must maintain high standards of accuracy and relevance. It is essential that the updates reflect the most current and pertinent information available. This ensures that stakeholders receive reliable insights and data-driven decision-making support.
Innovation Development: Spearhead the conception and execution of novel ideas to drive product and process advancements. Leverage cutting-edge technologies and methodologies to foster breakthroughs that enhance competitive advantage. Collaborate with cross-functional teams to integrate innovative solutions, ensuring alignment with strategic goals and market demands. Evaluate emerging trends and technologies to identify opportunities for differentiation and growth. Oversee pilot projects and feasibility studies to validate concepts before full-scale implementation.
With a proven track record, innovation initiatives consistently advance from the conceptual stage to successful implementation, demonstrating high efficacy in execution.
Collaborate in the creation and enhancement of innovative products and features to drive market growth and customer satisfaction.
Minimum qualifications include a bachelor’s degree in Computer Science, Engineering, or a related field, along with three or more years of relevant professional experience. Strong problem-solving skills and proficiency in at least one programming language are essential, while familiarity with agile methodologies and version control systems is highly advantageous. Excellent communication abilities, both written and verbal, are required to collaborate effectively in a team-oriented environment.
Applicants must possess a relevant academic qualification, typically a bachelor’s degree or higher in a field pertinent to the position.
A relevant four-year college degree in a related discipline is required.
Proven expertise and substantial hands-on experience in Research and Innovation are essential for this role.
Proven ability to analyze complex data sets and leverage insights to inform strategic decision-making processes.
A proven track record within the technology sector is required, encompassing hands-on experience in relevant technical domains, project execution, or industry engagement. Candidates should demonstrate familiarity with industry trends, emerging technologies, or operational frameworks pertinent to technology-driven environments.
Effective interpersonal abilities and excellent communication skills are essential for this role.
Experienced professionals seeking this opportunity must meet specific educational and competency requirements to excel in this role. A minimum of a bachelor’s degree in a relevant field is essential, along with at least five years of relevant work experience. Strong analytical abilities, exceptional communication skills, and proficiency in industry-specific tools are critical for success. The ideal candidate should demonstrate a proven track record of achieving measurable results in previous positions. Additionally, familiarity with current industry trends and regulatory standards is highly valued. Collaboration across teams and the capacity to manage multiple priorities in a dynamic environment are required. Candidates must possess solid problem-solving capabilities and the ability to work both independently and as part of a team.
Professional certifications pertinent to the field are required.
With a proven track record in the field, candidates should possess relevant experience that demonstrates expertise and proficiency in the required domain. The ideal applicant will have a minimum of [X] years of hands-on experience, showcasing their ability to navigate challenges and deliver results in a dynamic environment. Prior roles should reflect a deep understanding of industry standards, best practices, and emerging trends, ensuring the candidate can contribute meaningfully from day one.
Must possess a minimum of three to five years of professional experience in a strategic role, specifically within the technology sector, with a proven track record of delivering measurable success.
Analytical capabilities of a high standard are essential.
Skilled in leveraging the full suite of Microsoft applications to enhance productivity and streamline workflows.
Dimensions:
Demonstrated proficiency in analyzing data, interpreting results, and applying insights to drive strategic decisions is essential. The ideal candidate will possess strong problem-solving abilities, adaptability in dynamic environments, and the capacity to collaborate effectively across teams. Exceptional communication skills, both verbal and written, are required to convey complex information clearly. Prior experience in project management or process improvement initiatives is highly valued. A commitment to continuous learning and a proactive approach to professional development are equally important.
Professionalized Version:
The required proficiency levels for the position of Research and Innovation Officer are established through the following essential terminology.
We seek candidates with strong analytical and strategic thinking abilities to evaluate complex information, identify key insights, and develop well-informed solutions that drive organizational success. This role requires the capacity to assess market trends, anticipate challenges, and align decisions with long-term objectives while balancing immediate priorities. Proficiency in synthesizing data, weighing risks, and making data-driven recommendations is essential. Ideal applicants will demonstrate adaptability in dynamic environments and the foresight to navigate uncertainty with confidence.
Proficient in technical and functional competencies, the ideal candidate will demonstrate expertise in both domains. Strong analytical and problem-solving abilities are essential, alongside a deep understanding of industry-specific tools and methodologies. The role requires familiarity with relevant software, systems, or frameworks, as well as the capacity to apply this knowledge to optimize processes or deliver solutions. Additionally, the position demands effective communication skills to bridge technical and non-technical stakeholders, ensuring alignment and clarity throughout project execution.
We seek individuals who demonstrate a strong capacity for innovation and creativity, essential for driving forward-thinking solutions and continuous improvement within our organization. Candidates must exhibit originality in problem-solving, the ability to generate novel ideas, and a proactive approach to exploring new opportunities. This role requires a forward-looking mindset, adaptability to evolving challenges, and a commitment to fostering an environment where creative thinking is encouraged and rewarded.
Problem-solving and decision-making expertise are essential for this role, requiring the ability to analyze complex situations, evaluate potential solutions, and implement effective strategies. Candidates must demonstrate analytical thinking, resourcefulness, and a methodical approach to resolving challenges. Proficiency in assessing risks, weighing pros and cons, and making timely, well-informed choices is critical to ensuring operational efficiency and achieving organizational objectives. Strong judgment and adaptability in dynamic environments are also expected.
We excel at fostering strong partnerships with stakeholders and team members alike, ensuring alignment and driving collective success through effective communication and relationship-building. This role demands keen stakeholder management expertise, emphasizing the ability to navigate diverse perspectives, anticipate needs, and deliver solutions that meet both individual and organizational objectives.
Demonstrates a strong grasp of business and commercial principles, enabling effective decision-making and strategic alignment. Applies industry knowledge to assess market trends, competitive dynamics, and financial implications. Identifies opportunities for growth and innovation while mitigating risks. Collaborates cross-functionally to drive profitability and sustainable business outcomes. Requires expertise in market analysis, financial literacy, and an understanding of regulatory frameworks impacting commercial operations.
Adaptability, a fundamental requirement, necessitates a broad understanding of various subjects and the capacity to adjust effectively to evolving circumstances. Knowledge, an equally critical component, involves proficiency in relevant fields and the ability to apply insights strategically to meet organizational objectives. Candidates must demonstrate both adaptability and knowledge through their experience and problem-solving approaches.
Organizational development is a key competency, requiring the ability to establish and refine structures, processes, and systems that enhance operational efficiency and productivity. This role demands expertise in designing workflows, implementing best practices, and fostering a culture of continuous improvement to support scalable growth. Candidates must demonstrate proficiency in aligning teams with strategic objectives while optimizing resource allocation and workflow automation. Strong analytical and problem-solving skills are essential for identifying inefficiencies and driving sustainable improvements across the organization.
Effective and Results-driven – Knowledge
Collaborative abilities are essential, as this role involves working closely with colleagues across various departments to achieve shared objectives. Strong interpersonal and communication skills are required to foster productive relationships and ensure seamless coordination. The ability to actively listen, adapt to different working styles, and contribute effectively within a team environment is crucial for success in this position.
We seek a professional who demonstrates exceptional communication skills, both written and verbal. The ideal candidate will convey information clearly and effectively, ensuring alignment across all stakeholders. This role requires the ability to articulate complex ideas concisely, adapt communication styles for diverse audiences, and maintain professionalism in all interactions. Strong interpersonal skills and the capacity to facilitate productive discussions are essential for success in this position.
Possesses strong decision-making abilities and the capacity to establish trust with stakeholders, ensuring reliability and integrity in all professional interactions.
Demonstrates strong leadership abilities and takes full ownership of responsibilities, ensuring accountability and driving results through proactive decision-making and initiative.
The framework for assessing competence levels is outlined as follows:
APPENDIX 1
Awareness:
Demonstrates a solid grasp of the key aspects within a specialized field and their strategic importance to organizational objectives.
Capable of outlining the essential components of the relevant field and articulating their significance to the organization’s objectives.
Demonstrates the capacity to identify relevant applications of their expertise within their specific role.
Proficient understanding of [specific knowledge or skills required], including [key details or examples], with demonstrated experience in [relevant area]. A strong grasp of [additional knowledge or concepts] is essential, along with the ability to apply these insights to [specific tasks or objectives]. Familiarity with [industry standards, tools, or regulations] is preferred, and expertise in [particular methodology or framework] would be advantageous.
Proficient in analyzing and assessing insights and recommendations provided by specialists within a designated field of knowledge.
Proficiency in accurately employing the specialized terminology and vocabulary pertinent to the field of expertise is required.
Demonstrates the capacity to engage in well-reasoned discussions with specialists within the designated field of expertise.
Capable of formulating strategic inquiries to evaluate the feasibility and soundness of proposals within a specialized domain.
We seek a skilled professional capable of demonstrating proficient expertise in a specialized area. The ideal candidate will showcase a deep understanding of relevant methodologies, tools, and best practices essential to the role. Strong analytical abilities, attention to detail, and the capacity to solve complex problems are required. Additionally, the candidate must exhibit excellent communication skills to convey ideas clearly and collaborate effectively with team members. Experience in a related field and a track record of delivering measurable results are highly desirable.
Consistently deliver expert-level performance across all duties within the designated area of specialization, ensuring adherence to established quality standards.
Proficiently executes the majority of tasks within the designated area of expertise with a high standard of satisfaction.
Capable of converting established guidelines and standards within the Area of Expertise into actionable, practical steps.
Innovatively address routine technical and operational challenges within the designated Area of Expertise.
Proficient in providing guidance and support to teams on operational and technical facets within the designated area of expertise.
Mastery:
Ability to diagnose and resolve complex or atypical issues, adapting relevant expertise as needed.
Demonstrates strong capability to develop innovative solutions for intricate, non-standard challenges within the designated field of expertise.
Capable of integrating methodologies, techniques, or best practices from diverse international markets or regions into the designated Area of Expertise.
Demonstrates a strong capacity to drive meaningful enhancements to existing local practices and operational procedures within the designated Area of Expertise.
Qualified and enthusiastic applicants are encouraged to submit their CV via email to careers@ithorizonsgroup.com, ensuring the job title is included in the subject line.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
