Ozubulu, Jos, Aka, and Selena serve as the designated work locations for this role, requiring on-site presence and active engagement in assigned duties.
Job Summary
The ICT Officer oversees the organization’s technology infrastructure, delivers technical support, safeguards network security, and ensures all business units receive dependable and high-performing IT services.
Oversee a range of essential duties, including, but not limited to, managing daily operations, coordinating team activities, and ensuring adherence to company policies. Additionally, the role involves developing strategic initiatives to enhance productivity, fostering a collaborative work environment, and maintaining high standards of performance across all projects. The position also requires analyzing data to drive informed decision-making, optimizing workflows, and addressing any operational challenges that may arise. Effective communication with stakeholders, reporting on progress, and ensuring compliance with industry regulations are also critical aspects of this role.
Install, set up, configure, and sustain the optimal functionality of computer hardware and software systems.
Oversee the operation and maintenance of network infrastructure and internet connectivity to ensure optimal performance and reliability.
Deliver comprehensive technical assistance to employees throughout the organization.
Investigate and resolve hardware, software, and system-related malfunctions to ensure optimal performance and reliability.
Implement robust data backup and recovery procedures to safeguard critical information and ensure seamless restoration in the event of system failures or data loss.
Ensure the safeguarding of company data and maintain robust system security to prevent unauthorized access.
Oversee the administration and upkeep of email systems and associated user accounts.
Provide maintenance and troubleshooting for point-of-sale systems, inventory management platforms, and financial accounting software to ensure seamless operational performance.
Oversee the execution of software upgrades and system maintenance initiatives to ensure optimal performance and reliability.
Oversee the comprehensive management of ICT asset registers and equipment documentation, ensuring accuracy and up-to-date records across all systems.
Provide comprehensive training to employees on the correct utilization of technological systems.
Craft comprehensive reports on a regular basis to analyze and document ICT performance metrics and maintenance activities.
We seek applicants with a Bachelor’s degree in a pertinent field, coupled with a minimum of three years of hands-on experience in a related role. Proficiency in [specific software/tools, if applicable] is essential, along with strong analytical and problem-solving capabilities. Ideal candidates will demonstrate exceptional communication skills, both written and verbal, and the ability to thrive in a collaborative team environment. Prior experience in [industry/sector, if specified] is highly advantageous, as is a track record of delivering measurable results in past positions.
A Bachelor’s Degree or Higher National Diploma (HND) in Computer Science, Information Technology, Computer Engineering, or a closely related field is required.
A minimum of three years of hands-on experience in ICT support is required.
Professional certifications, including CCNA, Microsoft, or Compton credentials, are highly regarded.
Seeking candidates with a strong foundation in interpersonal communication, analytical thinking, and technical proficiency. The ideal applicant will demonstrate expertise in project management, problem-solving, and adaptability to dynamic environments. Essential qualifications include proficiency in industry-relevant software, a commitment to continuous learning, and the ability to collaborate effectively in cross-functional teams. Prior experience in a similar role is preferred, along with strong organizational and time-management skills. Additionally, the position requires adherence to professional standards, ethical practices, and a proactive approach to meeting organizational objectives.
Oversee the management and maintenance of network infrastructure, ensuring optimal performance, security, and reliability. Implement and configure network hardware and software, including routers, switches, firewalls, and servers. Monitor network traffic, diagnose issues, and resolve connectivity problems promptly to minimize downtime. Develop and enforce network policies, security protocols, and access controls to safeguard sensitive data. Collaborate with IT teams to plan and execute system upgrades, expansions, and integration projects. Document network configurations, procedures, and troubleshooting steps for reference and compliance. Stay current with emerging technologies and industry best practices to enhance network efficiency and resilience.
Systems diagnostics and issue resolution involve identifying, analyzing, and rectifying technical malfunctions to restore optimal functionality. This includes diagnosing hardware and software problems, implementing corrective measures, and verifying system performance to ensure minimal downtime and maximum reliability. Strong analytical skills, proficiency in diagnostic tools, and a methodical approach to problem-solving are essential for effectively addressing complex technical challenges.
Maintaining a strong understanding of cybersecurity principles and best practices is essential. This involves staying informed about the latest threats, vulnerabilities, and defensive strategies in the digital landscape.
Database and system administration involves overseeing, maintaining, optimizing, and securing database systems and infrastructure to ensure efficient data storage, retrieval, and processing while supporting organizational operations and compliance requirements.
Provide technical assistance to resolve hardware and software issues for end-users, ensuring efficient and timely solutions to maintain optimal system performance. Diagnose and troubleshoot problems related to operating systems, networks, and applications, leveraging strong analytical and problem-solving skills. Respond to inquiries via phone, email, or in-person interactions, maintaining a professional and courteous demeanor while documenting all support interactions for future reference. Stay current with evolving technologies and industry best practices to enhance support quality and efficiency.
Exceptional analytical abilities and a knack for resolving complex issues efficiently are essential. Candidates must demonstrate proficiency in identifying challenges, evaluating potential solutions, and implementing effective resolutions in a timely manner. Strong critical thinking and the capacity to navigate ambiguous situations are also required.
Proficient in both verbal and written communication, with a strong ability to convey information clearly and effectively.
Qualified and enthusiastic applicants are encouraged to submit their CV to aprilbykunbiresumes@gmail.com, ensuring the position is specified in the email subject line.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 years