To maintain a keen awareness of the room’s current status and actively pursue strategies to achieve optimal occupancy levels at all times.
To ensure full comprehension and compliance with all policies outlined in the hotel’s employee handbook.
To ensure alignment with evolving industry standards, company policies, and hotel operations, adaptability to change is essential.
To promptly, courteously, and warmly welcome and assist guests as they arrive at the Front Desk.
The position involves providing attentive service to hotel guests throughout the check-in process, addressing their inquiries, managing key distribution, handling messages, and overseeing all related tasks to ensure a seamless guest experience.
Upon guest arrival, promptly complete their registration while ensuring all essential information is accurately provided to them.
To maintain efficient responsiveness, it is essential to answer the telephone promptly and with clarity while maintaining a courteous and friendly demeanor.
To manage room reservations proficiently and in strict accordance with the guidelines provided on the official reservation form.
Maintain the Log Book on a daily basis to ensure it is current and accurate.
To meticulously oversee the distribution and retrieval of hotel keys by consistently updating Log Books.
To guarantee the accurate and complete execution of all overnight reports.
Upon finalizing the Night Audit Reports, meticulously prepare the Four-Day Forecast to ensure accuracy and timeliness.
To fulfill all additional responsibilities in accordance with the overnight shift manual’s established standards and specifications.
We cordially extend an invitation to Assistant Managers to extend a warm welcome to VIP guests, ensuring they receive exceptional service and attention throughout their visit. This role requires a proactive approach to hospitality, with a strong emphasis on creating a seamless and memorable experience for high-profile individuals. Assistant Managers are expected to oversee guest interactions, address any special requests promptly, and maintain the highest standards of professionalism and discretion.
To ensure transparency and accuracy in financial processes, the incumbent is tasked with promptly notifying the Team Leader of the Front Office department regarding any questionable billing instructions.
To generate daily reports including the Daily Special Rate List, Daily Upgrade List, Daily No-Show Cancellation List, VIP Amenity Voucher, downtime report, and hidden remarks.
You must maintain comprehensive knowledge of all hotel operations and the layout of the facility.
To deliver exceptional service, ensuring every guest’s needs are met promptly and courteously.
Responsibilities include managing guest mail, recording telephone messages, and ensuring the timely distribution of all telexes, mail, and telephone messages.
Responsibilities include managing incoming packages and returning unclaimed mail to senders on a regular basis.
To distribute keys to guests and support the Front Desk team in managing guest check-ins during peak periods.
Our role involves monitoring guest services in the lobby to guarantee comprehensive coverage and maintain cleanliness throughout all designated areas.
Delivers paging services efficiently and reliably to ensure seamless communication across designated channels.
To manage check-outs for individual FIT guests as well as group bookings in accordance with established protocols.
To organize guest invoices into their designated compartments and confirm any recurring charges.
All charges must be posted to guest folios without delay to ensure accurate and timely billing.
To ensure the systematic maintenance of guest ledgers, facilitating the balancing process for the night auditor.
Promptly identify and acknowledge VIP guests as well as returning visitors upon their arrival.
The position entails verifying the authenticity of travel agent vouchers, ensuring compliance with established standards and procedures.
The incumbent will be responsible for updating the Log Book by documenting all pertinent information and guest feedback.
Responsible for managing all disbursed funds, foreign currencies, and all collections with precision and accountability.
Your primary responsibility is to ensure compliance with the policy by collecting guest feedback via the departure questionnaire and subsequently forwarding the completed forms to the General Manager’s Office for evaluation and any necessary corrective measures.
Daily, the incumbent reviews high-balance guest accounts within the premises to ensure compliance with established credit policies, promptly notifying their supervisor for necessary follow-up actions.
As a key member of the sales team, you will be responsible for promoting and selling the Loyalty Card to enhance guest patronage and foster customer loyalty.
Manages all outgoing communications on behalf of guests, ensuring timely and professional handling of their requests.
Compiles and logs long-distance call vouchers as directed by management, ensuring accurate entry onto the traffic sheet for tracking purposes.
Maintains a log of all personnel who are paged and provides appropriate guidance or notifications as required.
Maintains an in-depth understanding of the hotel’s offerings and the surrounding local attractions.
Ensures the switchboard operates correctly to facilitate the swift and efficient transfer of both internal and external calls.
Responsible for accurately recording and promptly relaying messages for both guests and management, ensuring adherence to established communication protocols and quality standards.
Handles all customer complaints with professionalism, ensuring appropriate resolution and promptly communicating details to the Supervisor for further action.
Verifies that all call charges are accurate and recorded in the appropriate system.
Stays informed about sales opportunities to optimize revenue generation.
Builds and sustains positive public relations, ensuring guest satisfaction levels consistently meet or surpass expectations.
Others
Proficient in English with fluency required; additional language skills are advantageous.
Education: A Bachelor’s degree is preferred, though a high school diploma is acceptable.
Several years of hands-on experience in operational management or related roles is required.
Computer proficiency is essential, with a strong command of MS Office applications, Opera PMS, and any additional software tools that may be required for the position.
Professional grooming and attire are essential, reflecting a polished and respectful presentation. Candidates must maintain a clean, well-kept appearance that aligns with the company’s standards and the expectations of the workplace environment. Neat hairstyles, minimal or professional makeup, and well-maintained nails are often expected, while excessive jewelry, strong fragrances, or unconventional styles may be discouraged. Personal presentation should convey confidence, professionalism, and suitability for client-facing or corporate settings.
The uniform must be worn with pride and dignity.
The uniform is required to be consistently clean, neat, and in excellent condition at all times.
The employee assumes full responsibility for any damage or loss resulting from intentional, reckless, or negligent actions, including covering all costs associated with repairs, replacements, or excessive cleaning beyond standard procedures.
Maintaining a professional appearance in strict accordance with the hotel’s standards is essential at all times.
Qualifications
BA/BSc/HND , OND
Experience Required
2 - 4 years
