Vigilantly monitor room availability to ensure optimal occupancy levels at all times.
To ensure full compliance with hotel policies, it is essential to thoroughly grasp the contents of the employee handbook and strictly follow all outlined regulations.
To adapt to evolving industry standards, company directives, and hotel-specific requirements.
To greet and assist guests at the Front Desk promptly, courteously, and with a warm smile.
In addition to handling guest registrations, the role involves addressing inquiries, managing key distribution, and overseeing all associated communications and administrative tasks.
Upon their arrival, guests will be attended to without delay, ensuring they receive all relevant information in a timely manner.
To guarantee timely and clear responses to incoming calls, the incumbent must maintain a courteous and professional demeanor throughout each interaction.
To manage room reservations with precision and efficiency, strictly adhering to the designated reservation form.
Maintain the daily Log Book in an accurate and timely manner to ensure it reflects current activities and information.
The incumbent will meticulously track the distribution and retrieval of hotel keys by documenting all transactions in designated Log Books.
To guarantee the accurate and complete execution of all overnight reports, ensuring they are fully processed without errors.
At the conclusion of the Night Audit Reports, finalize the Four Day Forecast with precision to ensure accuracy.
To ensure adherence to all protocols and guidelines specified in the overnight shift manual, perform any additional duties as required.
Responsibilities include overseeing the welcoming and assistance of VIP guests as part of the Assistant Manager role. This involves ensuring a seamless and exceptional experience for high-profile visitors by coordinating with relevant teams and maintaining the highest standards of service. The position requires a proactive approach to guest relations, with a focus on anticipating needs and addressing any concerns promptly. Strong communication and organizational skills are essential to execute these duties effectively.
To promptly inform the Team Leader of the Front Office regarding any potentially questionable or irregular billing instructions.
To compile daily reports including the “Daily Special Rate List,” “Daily Upgrade List,” “Daily No-Show Cancellation List,” VIP Amenity Voucher, downtime report, and hidden remarks.
Maintain comprehensive knowledge of all hotel operations and the facility’s layout.
Dedicated to delivering exceptional, personalized service, the incumbent will attentively cater to guests’ needs and ensure all requirements are seamlessly met.
To manage guest correspondence, process telephone messages, and ensure the prompt distribution of all incoming telexes, mail, and telephone communications.
Responsibilities include managing packages and returning unclaimed mail to the sender on a regular basis.
Responsibilities include distributing keys to guests and supporting the Front Desk team with guest check-ins during peak periods.
Ensure the lobby’s guest services are actively monitored, and all areas remain clean and well-maintained throughout the observation period.
The incumbent will deliver paging services to ensure efficient communication across the organization.
To process check-outs for individual FIT guests as well as group bookings in accordance with established procedures.
To organize guest bills into designated folders and confirm any recurring charges.
Post all guest charges to folios promptly and accurately without delay.
The night auditor relies on meticulously maintained guest ledgers to ensure accurate financial reconciliation. This role demands precise organization and systematic tracking of guest transactions to streamline the balancing process.
To swiftly identify VIP and returning guests upon their arrival.
Responsibilities include verifying the authenticity and accuracy of travel agent vouchers.
Maintain the Log Book by documenting all relevant information as well as guest comments.
You will oversee the management of all allocated funds, foreign currencies, and all collections.
To ensure compliance with established guest feedback protocols, we require staff to collect completed guest questionnaires upon departure and promptly submit them to the General Manager’s office for thorough review and necessary corrective measures.
Daily oversight of all high-balance guest accounts within the property is required, ensuring strict adherence to the company’s established credit policy. Any deviations or concerns should be promptly communicated to the supervisor to facilitate timely follow-up actions.
As a valued member of the sales team, your primary responsibility will involve actively promoting and driving the adoption of the Loyalty Card program to enhance guest patronage and foster long-term customer loyalty.
Manages all outgoing calls on behalf of guests, ensuring efficient and courteous communication with external parties.
Prepares and records management’s long-distance call vouchers in the designated traffic sheet for accurate documentation.
Maintains a comprehensive log of all personnel who are paged, ensuring accurate and timely communication of relevant updates and instructions.
The candidate must maintain an extensive understanding of the hotel’s offerings and surrounding local attractions.
Ensures the switchboard operates correctly to facilitate quick and efficient transfer of both internal and external calls.
Responds to guest and management inquiries by promptly relaying messages to the appropriate recipients while maintaining professional communication standards.
Resolves customer complaints efficiently and appropriately, ensuring clear communication of issues to the supervisor for further action.
Verifies that all call charges are accurate and promptly recorded in the appropriate systems.
Ensures ongoing vigilance regarding sales prospects to optimize revenue potential.
Forges and nurtures strong public relations while consistently delivering exceptional guest experiences.
Others
Fluency in English is essential, with proficiency in additional languages viewed as a distinct advantage.
A bachelor’s degree is preferred, though a high school diploma may suffice.
With several years of hands-on experience in operational management, the ideal candidate will bring a proven track record of overseeing and optimizing key processes to drive efficiency and performance.
Proficiency in Microsoft Office suite applications, Opera PMS, and other relevant software tools is required.
Personal presentation must align with professional attire standards, reflecting a polished and well-groomed appearance. Candidates should exhibit appropriate grooming, including neat hairstyles, clean-shaven or well-maintained facial hair (if applicable), and minimal, professional fragrance usage. Accessories should be understated and complementary to the overall look. Tattoos and piercings must be discreet and not visible while wearing standard business attire. The objective is to maintain a professional image that aligns with the company’s standards and fosters a positive first impression in all interactions.
The uniform must be worn with pride and professionalism, reflecting the organization’s values and standards.
The uniform must be consistently clean, neatly arranged, and properly maintained at all times.
Improper handling—whether intentional or due to negligence—will be considered the employee’s responsibility, and they will bear all costs associated with repair, replacement, or any supplementary cleaning required beyond standard maintenance.
Consistency in personal presentation in strict accordance with Hotel standards is mandatory at all times.
Qualifications
BA/BSc/HND , OND
Experience Required
2 - 4 years
