We are in search of a highly organized, empathetic, and proactive Doctor-Patient Liaison Officer to enhance our team at DO Health. This pivotal position will involve serving as the intermediary between patients and physicians, facilitating the prompt and efficient scheduling and management of appointments while delivering a smooth and supportive experience for all stakeholders.
This role demands strong communication and organizational abilities, meticulous attention to detail, and an initiative-driven mindset for resolving challenges. Ideal candidates are those who are committed to advancing patient care and excel in dynamic, results-focused settings. We encourage you to submit your application for this impactful healthcare opportunity.
The position reports directly to the Chief Operating Officer (COO), serving as a key member of the executive leadership team. This role plays a vital part in shaping strategic decisions and driving operational excellence across the organization. The incumbent will collaborate closely with the COO to implement high-impact initiatives, monitor performance metrics, and ensure alignment with the company’s long-term objectives. Strong leadership, analytical thinking, and the ability to translate complex business challenges into actionable solutions are essential for success in this role.
Overseeing a range of critical duties, the role involves managing operational workflows, coordinating team activities, and ensuring compliance with established policies and procedures. Additionally, the position requires conducting regular performance evaluations, facilitating training sessions, and maintaining accurate documentation to support organizational objectives. The incumbent will also liaise with cross-functional departments, identify process improvements, and contribute to strategic planning initiatives to enhance overall efficiency and productivity.
The position involves overseeing and managing patient reservations to ensure accurate and efficient scheduling. The role requires diligent tracking of bookings to prevent conflicts and maintain up-to-date records. Additionally, the responsibilities include verifying patient information, coordinating with healthcare providers, and addressing any discrepancies in appointments. Strong attention to detail and organizational skills are essential to maintain smooth operations and enhance patient satisfaction.
We ensure physicians are promptly notified of upcoming appointments, verifying their availability and reminding them of scheduled times to optimize attendance and streamline scheduling efficiency.
Ensuring doctors start appointments on time
Assisting patients in resolving any challenges they encounter while scheduling or attending their appointments forms a key part of the role.
Reschedule appointments promptly and effectively, prioritizing minimal interruptions to both patient and physician schedules.
Professionally address patient inquiries received through various communication channels, including phone, email, and Crisp, in a prompt and courteous manner while effectively resolving their concerns or needs.
Overseeing physician appointment calendars, coordinating appointment timings, and ensuring optimal allocation of clinical resources constitute key responsibilities. This role demands meticulous attention to detail to prevent scheduling conflicts and delays. Proficiency in electronic health record (EHR) systems and scheduling software is essential, as is the ability to communicate effectively with both medical staff and patients. Strong organizational skills and the capacity to adapt to dynamic healthcare environments are required to maintain seamless operations.
Create monthly reports that compile data on appointment bookings, physician schedules, patient feedback, and operational performance metrics, then present these findings to relevant stakeholders.
Revolutionizing this position to enhance patient and physician workflows through streamlined, innovative solutions.
Qualifications:
A bachelor’s degree in healthcare administration, business management, or a closely related discipline is strongly preferred.
With a minimum of three years of direct customer interaction experience—ideally within a medical or healthcare setting—you bring a seasoned background in delivering exceptional service to diverse clientele.
Proficiency in customer relationship management systems, appointment scheduling software, or telemedicine platforms is beneficial.
Demonstrates exceptional precision and meticulousness in managing tasks, along with the ability to maintain structured and efficient workflows.
Proven ability to analyze complex situations effectively and devise innovative solutions to challenges is essential. Demonstrates a keen capacity for critical thinking and resolving issues with precision and adaptability.
Proven ability to prioritize tasks efficiently, collaborate effectively with colleagues, and articulate ideas clearly.
Acquires new technical skills and knowledge with ease, demonstrating flexibility in mastering evolving tools and systems.
Certification in healthcare administration or medical office management is considered advantageous.
Compensation is competitive and commensurate with experience and qualifications.
A compensation package that is highly competitive, determined by qualifications and expertise.
We offer a comprehensive benefits package designed to support your well-being and professional growth, including health, dental, and vision insurance, a 401(k) retirement plan with company matching, paid time off, flexible work arrangements, and opportunities for career development through training and mentorship programs.
Enjoy a 50% discount on all DO Health services when extended to family members and friends.
Qualifications
BA/BSc/HND
Experience Required
3 years
