Duties encompass leading strategic initiatives to align organizational objectives with operational capabilities, ensuring seamless integration of processes and resources. Responsibilities involve fostering innovation, optimizing workflows, and mitigating risks to drive sustainable growth. The role demands a collaborative approach, requiring interaction with cross-functional teams to implement best practices and uphold high performance standards. Qualifications include a proven track record in leadership, a deep understanding of industry trends, and the ability to communicate effectively with stakeholders at all levels.
The Country Manager, Sales & Operations serves as a senior executive and P&L owner, tasked with spearheading comprehensive business performance, accelerating revenue growth, and ensuring operational excellence throughout all locations within the defined business coverage.
This position is responsible for driving the organization toward a scalable, high-performing, and customer-focused model, delivering robust commercial results, maintaining consistent brand alignment, and fostering sustainable expansion.
This position encompasses strategic initiatives beyond daily operations, focusing on driving market growth, accelerating sales performance, and establishing the systems, leadership competencies, and organizational frameworks essential for achieving success in a fiercely competitive quick-service restaurant industry.
We are seeking a seasoned professional to fulfill a pivotal strategic mandate, driving forward our organization’s long-term vision and ensuring sustained growth. The ideal candidate will possess a robust background in strategic planning, with a proven ability to align business objectives with actionable initiatives. Key responsibilities include developing and implementing comprehensive strategies, assessing market trends, and optimizing operational efficiencies to enhance competitive advantage. The role demands exceptional analytical skills, leadership acumen, and the capacity to collaborate across departments to foster innovation and achieve organizational goals. A minimum of 10 years of relevant experience in a strategic leadership role, coupled with a track record of delivering measurable results, is required. Proficiency in data-driven decision-making and a strong understanding of industry dynamics are essential.
Drive full country-level P&L accountability, ensuring robust oversight of revenue generation, cost management, and profitability while fostering sustainable growth across all business operations.
Achieve significant expansion of sales revenue and profitability in every store and location.
Develop and expand a robust, high-performing multi-unit operational framework to drive efficiency and scalability.
Elevate brand positioning while ensuring nationwide consistency in customer experience.
Develop and maintain robust commercial discipline alongside effective operational governance to ensure alignment with strategic objectives.
Construct a comprehensive leadership development program spanning multiple clusters and geographic locations to ensure a steady flow of capable leaders.
Key responsibilities include leading cross-functional teams to execute strategic initiatives, ensuring alignment with organizational goals while maintaining high standards of accountability. Additionally, you will oversee the development and implementation of innovative solutions to enhance operational efficiency and drive business growth. The role requires meticulous attention to detail in analyzing performance metrics, identifying trends, and providing actionable insights to senior leadership. Collaboration with stakeholders at all levels is essential to foster a culture of transparency and continuous improvement. Furthermore, you will be tasked with managing budgets, allocating resources effectively, and ensuring compliance with company policies and regulatory standards.
Our team is seeking a dynamic professional to drive sales strategy and foster business growth, ensuring sustainable revenue expansion through innovative approaches and strategic planning. The ideal candidate will possess a proven track record of developing and executing high-impact sales initiatives, analyzing market trends, and identifying new business opportunities to enhance profitability. Responsibilities include designing targeted sales campaigns, optimizing customer acquisition and retention strategies, and collaborating with cross-functional teams to align sales objectives with overall business goals. Strong analytical skills, a results-driven mindset, and exceptional communication abilities are essential to succeed in this role.
Propel overall revenue growth across every site by implementing targeted sales strategies to maximize performance.
Drive incremental revenue by cultivating robust like-for-like sales growth while simultaneously enhancing outlet profitability through strategic initiatives and operational efficiency.
Determine and implement critical growth catalysts, including pricing strategies, promotional initiatives, channel optimization, delivery platforms, and strategic partnerships.
Continuously refine sales mix and customer acquisition approaches to enhance overall performance and market penetration.
Develop and implement strategies to drive expansion, focusing on the launch of new outlets and the penetration into additional geographic markets.
Driving Profit and Loss Accountability and Steering Commercial Success:
Oversee complete accountability for the country-level profit and loss statement, encompassing revenue performance, margin optimization, and cost management structures.
Enhance profitability by strategically reducing costs—including food expenses, labor expenditures, and overheads—while maintaining uncompromising quality standards.
Develop and enforce robust financial controls and performance monitoring systems throughout all organizational clusters to ensure adherence to fiscal discipline and strategic objectives.
To guarantee the profitability and operational efficiency of every location, oversee each as a distinct and self-sustaining business entity.
Drive operational excellence and standardization initiatives to enhance efficiency, consistency, and scalability across all processes. Implement best practices and frameworks to establish uniform standards, ensuring alignment with organizational goals. Analyze performance metrics to identify opportunities for improvement, and develop actionable strategies to optimize workflows. Collaborate with cross-functional teams to embed a culture of continuous enhancement, fostering accountability and measurable outcomes.
Develop and implement a premier multi-unit operational framework to ensure consistent excellence across all units.
Maintain uniform food quality, hygiene, sanitation, service standards, and brand guidelines across all operational locations to uphold consistency and excellence.
Enhance operational performance by optimizing efficiency, accelerating processes, and maximizing productivity across all functions.
To embed Standard Operating Procedures (SOPs), establish robust audit frameworks, and implement comprehensive compliance systems.
As a leader in customer experience and brand management, you will be responsible for developing and executing strategies that enhance customer satisfaction, loyalty, and brand reputation. This role requires a deep understanding of market trends, consumer behavior, and competitive positioning to drive meaningful engagement and differentiate our brand in the marketplace. You will collaborate with cross-functional teams to ensure consistent brand messaging, deliver exceptional service standards, and foster a culture of excellence across all touchpoints. Key responsibilities include analyzing customer feedback, identifying opportunities for improvement, and implementing initiatives that elevate the overall brand experience while aligning with organizational goals. Strong leadership, strategic thinking, and a customer-centric mindset are essential for success in this position.
Devise and execute a comprehensive strategy to oversee the entire customer experience journey, spanning all interaction points.
Deliver a consistently superior and uniquely differentiated brand experience at every customer interaction.
Utilize customer insights and feedback as key drivers for fostering innovation and enhancing service delivery.
Position the organization at the forefront of customer satisfaction and loyalty, establishing it as a benchmark within the industry.
Leveraging data to inform strategic choices represents a core aspect of this position, emphasizing informed, analytical decision-making grounded in factual insights.
Develop and implement comprehensive performance dashboards and reporting frameworks to be utilized across all operational clusters.
Utilize data and analytics to uncover trends, pinpoint performance deficiencies, and inform strategic decisions.
Cultivate a performance-driven culture centered on key performance indicators, accountability measures, and ongoing enhancement efforts.
Demonstrates a commitment to fostering leadership growth and enhancing organizational capabilities through targeted development initiatives and strategic guidance.
Direct and oversee the growth, motivation, and performance of Cluster Managers and Location Managers, fostering a high-performing leadership team that drives operational excellence and achieves strategic objectives.
Foster a dynamic, high-performance culture rooted in a foundation of ownership and accountability.
Enhance leadership competencies and develop a robust succession planning framework throughout the organization.
Conduct comprehensive assessments to pinpoint areas lacking sufficient talent and devise organized plans for growth and staff retention.
Cross-functional integration involves collaborating with diverse teams across various departments to ensure cohesive project execution and alignment with organizational objectives. This role demands effective communication, adaptability, and a commitment to fostering synergy among stakeholders to achieve shared goals efficiently.
Collaborate closely with Supply Chain, HR, Finance, and Marketing teams to ensure seamless alignment between execution strategies and overarching business goals.
Facilitate cohesive collaboration across departments to drive organizational expansion and enhance operational performance.
Align the brand strategy with on-ground execution to ensure cohesive and impactful market presence.
Transforming processes and driving ongoing enhancements are essential to our operations. We are committed to fostering a culture of innovation and efficiency through systematic refinements. This role demands a proactive approach to identifying opportunities for improvement, implementing strategic changes, and measuring outcomes to ensure sustained progress. Candidates should possess strong analytical skills, a results-oriented mindset, and the ability to collaborate across teams to achieve continuous development.
Drive strategic business transformation efforts aimed at optimizing scalability and increasing profitability.
Facilitate the widespread acceptance and integration of advanced systems, technologies, and contemporary operational methodologies.
Constantly evaluate and refine current models to enhance their efficiency and overall performance.
We define strategic success as consistently achieving and surpassing key performance indicators, driving sustainable growth, and maintaining a competitive edge in our industry. This role requires a forward-thinking leader capable of developing and executing innovative strategies that align with long-term business objectives while adapting to evolving market conditions. The ideal candidate will demonstrate a proven track record of turning complex challenges into actionable solutions, fostering cross-functional collaboration, and ensuring alignment across all levels of the organization. Additionally, they will be responsible for identifying emerging opportunities, mitigating risks, and optimizing resource allocation to maximize efficiency and profitability. Strong analytical skills, exceptional communication abilities, and a results-driven mindset are essential to thrive in this position.
Achieving success in this position hinges upon elevating business operations into a high-performing, scalable, and consistently profitable enterprise.
The successful candidate will be responsible for fulfilling the following duties and obligations:
Drive consistent revenue growth and enhance profitability across every operational site.
Develop and oversee a meticulously organized, data-informed, and rigorously controlled multi-unit operational framework.
Each outlet must consistently achieve robust financial performance while upholding brand standards.
Develop a flexible operating framework capable of accommodating swift growth while maintaining consistent quality standards.
Develop a robust leadership development pipeline while fostering an organizational culture centered on accountability and high performance.
Ultimately, the pinnacle of success is realized when the organization attains a commanding position in the market—demonstrating robust commercial strength, unwavering operational discipline, and widespread acclaim for outstanding customer experience and delivery excellence.
Seeking a candidate with a Bachelor’s degree in Computer Science, Engineering, or a related field, complemented by a minimum of five years of hands-on experience in software development. Proficiency in programming languages such as Java, Python, or C++ is essential, along with expertise in database management and system architecture. The ideal applicant will demonstrate strong problem-solving skills, the ability to work collaboratively in teams, and a proven track record of delivering high-quality technical solutions. Familiarity with Agile methodologies, cloud platforms (e.g., AWS, Azure), and DevOps practices is highly advantageous. Excellent communication abilities and a commitment to continuous learning are also required.
With over 15 years of distinguished leadership experience in senior roles within the quick-service restaurant, retail, or hospitality industries, the ideal candidate will bring a proven track record of strategic decision-making and operational excellence.
Achieved consistent growth in revenue and profitability while operating at scale.
Exceptional proficiency in financial and commercial management, encompassing profit and loss oversight, rigorous cost control measures, and margin optimization, is essential.
Proficiency in operational excellence principles, stringent food safety protocols, and stringent quality standards is essential.
Seasoned professionals with exceptional aptitude for guiding teams, fostering stakeholder relationships, and articulating ideas with precision are encouraged to apply.
Ability to thrive in dynamic, rapidly expanding settings characterized by significant growth and evolving demands.
A strong fit for this role is characterized by a candidate who demonstrates exceptional qualifications aligned with the outlined expectations. Ideal applicants will possess the required skills and experiences, enabling them to fulfill the key responsibilities effectively. They will exhibit a track record of achieving results in similar capacities, showcasing both technical expertise and interpersonal competencies. Additionally, they will align with the core values and culture of the organization, ensuring a seamless integration into the team. Candidates should also demonstrate adaptability, problem-solving abilities, and a commitment to continuous professional development.
Accomplished leader with a demonstrated ability to drive growth and oversee the expansion of multi-unit Quick Service Restaurant (QSR) or retail operations across a national footprint.
Demonstrated expertise in commercial judgment coupled with a track record of full P&L accountability across business operations.
Proven track record in concurrently enhancing sales performance and achieving operational excellence.
Possesses a proven track record in designing and implementing scalable systems along with establishing repeatable operating models.
Demonstrates a commanding leadership presence, effectively inspiring, unifying, and fostering a culture of accountability among teams.
Analytical professional adept at leveraging data to inform strategic decisions, possessing robust analytical skills.
A strong grasp of customer experience and brand delivery across multiple locations is essential.
Qualified applicants are encouraged to submit their CV and application to retentionrecruitment01@gmail.com, ensuring the job title is included in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
15 years
