Job Summary
An experienced Front Office/Receptionist with at least three years of dedicated service in the front office of a reputable hotel or service apartment is immediately needed.
Oversee and execute a wide range of operational duties, ensuring alignment with organizational goals and maintaining high standards of efficiency. Implement and monitor processes to enhance productivity, quality, and compliance with established policies and regulations. Collaborate with cross-functional teams to streamline workflows, resolve issues, and drive continuous improvement initiatives. Serve as a key liaison between departments, fostering clear communication and coordination to achieve shared objectives. Analyze performance metrics to identify trends, recommend corrective actions, and support data-driven decision-making. Provide guidance and mentorship to team members, promoting professional growth and accountability. Ensure adherence to safety protocols, risk management procedures, and ethical standards across all operations.
Greet and facilitate guest departures and arrivals in accordance with established company protocols.
Provide guests with detailed information regarding room amenities, available utilities, and local attractions to enhance their stay experience.
Deliver consistently outstanding customer service by promptly and proficiently managing all incoming calls and emails.
Act as a liaison with the Manager to address any issues or concerns that may arise.
Accurately processing a substantial volume of reservations while meticulously documenting any special requests.
Serve as an enthusiastic advocate for the property, actively promoting its amenities and encouraging guests to explore additional offerings to enhance their experience.
Billing must be executed accurately in accordance with the Company’s established standards.
Responsibilities include managing bookings and cancellations through various communication channels such as phone, email, or in-person, while ensuring the information is accurately recorded in the computer system.
Professionally addressing inquiries regarding facility details, local transportation options, transit schedules, and notable attractions or entertainment venues constitutes a key responsibility of this role.
Skilled in sales, you will leverage your expertise to actively promote and upsell a variety of hotel services and amenities to enhance guest experiences and maximize revenue opportunities.
Handling customized inquiries, including room service orders, taxi arrangements, or wake-up call coordination, is essential to ensure guest satisfaction and operational efficiency.
Responsibilities include relaying messages to guests and collecting mail for processing.
Resolved guests’ inquiries by directing them to the appropriate staff member for assistance.
Professionally greet and warmly welcome incoming guests, ensuring they feel valued from the moment of arrival. Verify each guest’s reservation details and process their check-in efficiently to facilitate a smooth and positive start to their stay.
During the check-in process, you will clearly communicate all hotel policies and procedures to guests to ensure a smooth and compliant experience.
Confirm the validity and authenticity of guests’ payment methods to ensure accurate and secure transactions.
You will be responsible for distributing room keys to guests upon arrival and providing clear directions to their respective rooms.
Maintain accurate documentation of all guest room reservations and ensure records are kept up to date at all times.
Prepare customer invoices, record financial transactions, and ensure all charges are accurately documented and posted to guest accounts.
The team ensures guests receive additional pillows, roll away beds, and complimentary toiletries as needed.
Craft and deliver communications to guests, ensuring all messages are clear, timely, and professionally presented to meet their needs and expectations.
Prepare incident reports, daily activity logs, and other documentation as requested by management.
Reserve and coordinate conference room bookings for scheduled meetings and events.
Provide support for various administrative and clerical duties as required.
Consistently demonstrate a positive demeanor and outlook in all professional interactions and situations.
Assist guests in connecting to the internet and accessing Wi-Fi services efficiently and courteously.
Uphold and ensure strict adherence to all established hotel policies and procedures, maintaining a secure and orderly environment for guests and staff alike.
Monitor and promptly report any instances of misconduct or violations of policies by guests to ensure the safety and security of the establishment.
Promptly notify the relevant authorities in the event of any emergencies.
Maintain a neat and organized front desk and reception area at all times.
Perform additional duties as assigned.
Seeking a candidate with a minimum of three years of experience in a comparable role, proficiency in project management software, and a track record of delivering projects on time and within budget. The ideal applicant must possess strong communication skills, both written and verbal, and the ability to collaborate effectively with cross-functional teams. A bachelor’s degree in a relevant field is required, along with prior experience in a leadership or supervisory capacity. Familiarity with industry-specific regulations and compliance standards is also essential.
The successful candidate should hold either an Ordinary National Diploma (OND), Higher National Diploma (HND), or a Bachelor of Science (B.Sc.) degree in a related discipline.
A certificate in Hospitality Management along with proficiency in operational hospitality software for the front office would be considered beneficial.
Residing within the GBA, Ojodu Berger, Agee, or IKEA Axis areas is a prerequisite for this opportunity.
Submit applications through the designated application method outlined in the posting. Ensure all required materials are included, such as a resume, cover letter, and any additional documents specified. Follow the instructions carefully to avoid delays in processing your application. If there are multiple steps, complete each one thoroughly and submit by the specified deadline.
Qualified and enthusiastic applicants are encouraged to submit their curriculum vitae to hr.dmholdingslimited@gmail.com, ensuring the email subject includes both the job title and your location.
Qualifications
BA/BSc/HND , OND , Professional Certificate
