Job Summary
The Restaurant Supervisor will oversee front-of-house operations, manage staff coordination, uphold service excellence, and ensure seamless daily restaurant functionality.
The ideal candidate should possess demonstrated leadership abilities and relevant experience in a restaurant setting, ideally within an Indian or upscale dining environment.
Oversee a range of essential duties encompassing the planning, coordination, and execution of [specific tasks or projects relevant to the role], ensuring alignment with organizational objectives and timelines. Collaborate closely with cross-functional teams to streamline processes, address challenges proactively, and foster a productive work environment. Monitor progress through structured reporting mechanisms, evaluate performance metrics, and implement corrective measures as needed to maintain high standards of efficiency and quality. Serve as a primary point of contact for stakeholders, providing clear communication, resolving inquiries, and facilitating seamless information flow to support decision-making.
Oversee the performance of waitstaff and front-of-house personnel, ensuring adherence to service standards and operational efficiency.
Maintain high standards of customer service excellence at all times.
Resolve guest concerns with professionalism and efficiency, ensuring each issue is addressed promptly to maintain high standards of customer satisfaction.
Oversee the daily functioning of restaurant operations and manage shift schedules for staff members.
The position involves overseeing staff performance while upholding established discipline and grooming standards.
Facilitate seamless coordination and dialogue between kitchen personnel and service staff to ensure efficient operations and customer satisfaction.
Ensure strict adherence to all established restaurant policies and service protocols to maintain operational consistency and regulatory compliance.
Seeking a candidate with a minimum of five years of relevant experience in the field, along with a bachelor’s degree in a related discipline. Proficiency in industry-specific software and tools is essential, as is the ability to analyze complex data sets and derive actionable insights. Strong communication skills, both written and verbal, are required to convey findings effectively to stakeholders. The ideal applicant will demonstrate problem-solving abilities, adaptability to evolving priorities, and a commitment to continuous learning. Familiarity with regulatory standards and best practices in the industry is also a necessity.
Professionally version:
A minimum requirement for this position includes either an Ordinary National Diploma (OND) or a Higher National Diploma (HND) qualification.
Requires 2 to 4 years of demonstrated leadership experience in a restaurant or hospitality setting.
Proficiency in an Indian restaurant or comparable fine dining environment would be considered beneficial.
Accomplished leaders with exceptional ability to guide teams and coordinate efforts efficiently.
Proven ability to deliver exceptional customer service and maintain clear, professional communication.
Proven capability to perform under pressure while maintaining efficient oversight of shift operations is required.
Qualified and motivated applicants are encouraged to submit their CVs via email to hrlagos@cilantrorestaurants.com, with “Restaurant Supervisor” indicated in the subject line.
Qualifications
BA/BSc/HND , OND
Experience Required
2 - 4 years
