As a Field Collections Officer, you will be instrumental in facilitating prompt loan repayment by overseeing accounts and implementing standard collections and recovery strategies within legal parameters. Your core duties will involve tracking delinquent accounts, assessing their status, and applying appropriate rehabilitation measures to minimize defaults. Additionally, you will address customer grievances and disputes with professionalism while coordinating with cross-functional teams to ensure expedited issue resolution.
The position entails a comprehensive set of duties and accountabilities, encompassing key tasks and strategic initiatives essential to the role. Responsibilities include overseeing day-to-day operations, managing team performance, and ensuring alignment with organizational objectives. Additional duties may involve project coordination, stakeholder engagement, and adherence to compliance standards. Candidates must demonstrate proficiency in relevant tools and methodologies, along with strong analytical and problem-solving skills. The role requires adaptability, effective communication, and a commitment to continuous improvement to drive operational excellence and support business growth.
As a Field Collections Officer at Fair Money, you will be tasked with executing collections activities, ensuring compliance with established policies and regulatory standards. Your role will encompass the identification of delinquent accounts, initiation of appropriate recovery actions, and maintaining accurate records of all interactions. Additionally, you will engage directly with customers to negotiate repayment plans, resolve disputes, and provide clear explanations of outstanding obligations. Strong communication skills and a customer-centric approach will be essential to successfully manage relationships and mitigate potential risks.
Perform routine on-site inspections to interact with delinquent customers, which includes agents and merchants, while employing telephonic communication, written correspondence, and other legally compliant methods to secure payments for outstanding balances.
Maintain a meticulously compiled daily activity log, recording essential metrics including call volume, successful contact rates, payment commitments secured, and the fulfillment of those commitments.
Confirm the accuracy of information pertaining to overdue arrears and promptly conduct daily follow-up calls to resolve outstanding matters.
Collaborate with clients to design and finalize customized payment arrangements and structured settlements, thereby mitigating the risk of accounts advancing into further delinquency.
Diligently monitor payments by proactively following up on outstanding commitments and guaranteeing prompt resolution.
Requirements
To thrive in this position, candidates must fulfill the following qualifications:
A relevant university degree is required for this position.
A minimum of two years of hands-on experience in consumer loans operations and merchant relations is required, with a focus on managing delinquent clients and addressing complex issues directly.
Demonstrates advanced skills in Microsoft Excel, including the ability to create, manage, and analyze complex spreadsheets with efficiency and precision.
Self-driven individual with exceptional ability to collaborate effectively and communicate with diverse teams.
Proven ability to communicate effectively both verbally and in writing.
Exceptional aptitude for analysis and resolution of complex challenges.
Qualifications
BA/BSc/HND
Experience Required
2 years
