As a Field Collections Officer, you will be instrumental in securing the punctual repayment of loans by actively managing and restoring accounts that have fallen into delinquency. Your duties will encompass evaluating and rehabilitating overdue accounts through the application of established collections and recovery strategies that comply with regulatory requirements. Demonstrating exceptional professionalism when addressing customer inquiries, grievances, and disputes will be essential, while fostering seamless collaboration with cross-functional teams will ensure timely and effective resolution of all outstanding issues.
This position encompasses a comprehensive set of roles and responsibilities, including the management of key operational tasks, execution of strategic initiatives, and oversight of departmental functions to ensure alignment with organizational objectives and foster sustainable growth. Duties involve coordinating cross-functional teams, analyzing performance metrics to identify areas for improvement, and implementing process enhancements to drive efficiency and productivity. Additionally, the role requires collaboration with stakeholders to develop and execute plans, monitor progress against established benchmarks, and report on outcomes to senior leadership. Strong analytical, organizational, and communication skills are essential, along with a proven ability to multitask in a dynamic and fast-paced environment.
As a Field Collections Officer at Fair Money, your primary duties will encompass a range of critical tasks, including, but not limited to:
Conduct periodic on-site visits to liaise with delinquent customers, including agents and merchants, while employing telephone, electronic correspondence, and other lawful methods to pursue outstanding payments.
Maintain a comprehensive daily activity log, recording key metrics including the volume of calls made, right-party contacts achieved, promises to pay secured, and fulfilled payment commitments.
Ensure the accuracy of delinquent account details and conduct daily proactive outreach via telephone to resolve pending matters efficiently.
To develop and finalize mutually beneficial payment arrangements and settlements, ensuring accounts do not progress to further delinquency.
Diligently monitor payment statuses by proactively following up on outstanding commitments and ensuring prompt resolution to maintain financial accuracy and compliance.
We are seeking a highly motivated and skilled professional to join our team, and as such, we require the following qualifications: a minimum of five years of relevant experience, a bachelor’s degree in a related field, and strong proficiency in industry-standard software. You must demonstrate exceptional problem-solving abilities, excellent communication skills, and the capacity to work effectively both independently and collaboratively. Additionally, the ideal candidate will possess a proven track record of leadership, adaptability in fast-paced environments, and a commitment to continuous learning and professional development.
To thrive in this position, the ideal candidate must fulfill the following qualifications:
A bachelor’s degree or higher in a relevant discipline is required.
Seeking a candidate with at least two years of hands-on experience in consumer loans operations and merchant services, including direct engagement with delinquent clients and resolution of complex problem scenarios.
Demonstrates advanced skills in Microsoft Excel, including the ability to efficiently manage, analyze, and manipulate data using complex functions and formulas.
Demonstrates exceptional self-drive complemented by well-developed abilities to engage and collaborate effectively with others.
Demonstrates exceptional proficiency in both verbal and written communication.
Demonstrates exceptional proficiency in analytical reasoning and the ability to efficiently resolve complex challenges.
Qualifications
BA/BSc/HND
Experience Required
2 years
