Reports directly to the Manager, Service Delivery, ensuring alignment with team objectives and operational standards. This role involves close collaboration with leadership to maintain service excellence, track performance metrics, and address any delivery-related challenges promptly. The incumbent provides updates, escalates issues as necessary, and contributes to process improvements to enhance overall efficiency and client satisfaction.
Oversee and execute a diverse range of tasks and obligations associated with this position, ensuring alignment with organizational objectives and industry standards. Deliver consistent, high-quality performance while managing multiple priorities in a dynamic environment. Collaborate with cross-functional teams to drive project outcomes, fostering innovation and efficiency. Maintain meticulous attention to detail in all processes, adhering to established policies and procedures. Engage in ongoing professional development to stay current with evolving trends and best practices in the field.
Responsibilities include maintaining and updating the presales tracker sheet to log all installation, survey, trial/POC, and activation requests. This role ensures continuous monitoring of the tracker to track progress and support accurate data entry.
Prepare daily and monthly reports using the presales tracker sheet to ensure accurate and timely documentation of sales activities.
Process activation requests for newly established connections for both prospective and current clients.
Serve as the primary point of contact for all stakeholders and oversee the completion, submission, and proper documentation of contracts for each client.
Weekly reporting of newly installed accounts for corporate clients, partners, resellers, and dealers is submitted to the Account Management team.
The accounting department requires regular updates on newly activated accounts, which should be submitted on a weekly basis.
Regular reporting on the progress of Survey and Installation activities will be provided to the sales team to maintain transparency and alignment.
Responsibilities include managing and processing service requests submitted by sales personnel or resellers, and subsequently relaying pertinent information back to them in a timely and accurate manner.
Ensure all executed contracts are organized and maintained within an efficient filing system.
Performs additional tasks as directed by the Supervisor as needed.
Candidates must meet the following qualifications: a bachelor’s degree in a relevant field, at least three years of hands-on experience in the industry, and proficiency with industry-standard software tools. Strong analytical and problem-solving abilities are essential, along with excellent communication skills for collaboration with cross-functional teams. Familiarity with [specific technologies or methodologies] is a plus. The ideal applicant will demonstrate adaptability, a commitment to continuous learning, and the capacity to thrive in a fast-paced environment.
Competencies include strong analytical and problem-solving abilities, exceptional communication skills, and the capacity to collaborate effectively within cross-functional teams. Proficiency in data analysis and financial modeling is essential, along with a deep understanding of market trends and business strategies. Candidates must demonstrate leadership qualities, adaptability to dynamic environments, and a commitment to continuous learning and professional development. Prior experience in [specific industry or role, if applicable] and a track record of delivering measurable results are highly preferred. The ability to prioritize tasks, manage multiple projects simultaneously, and maintain a high level of attention to detail is critical to success in this role.
Possesses strong proficiency in utilizing Microsoft Excel, with extensive practical experience in its application.
Highly organized with a strong focus on detail, ensuring accuracy and efficiency in all tasks.
Proven ability to communicate effectively, both verbally and in writing, is essential.
Proficient in analyzing and interpreting complex datasets to extract meaningful insights and support informed decision-making.
Proficiency in wired and wireless technologies, as well as LAN and WLAN infrastructure, is required.
go to method of application
Interested candidates who meet the qualifications are encouraged to submit their CV to recruitment@cobranet.ng, with the job title clearly stated in the subject line of the email.
Qualifications
BA/BSc/HND
