Duties are overseen by the Manager of Service Delivery.
The incumbent will be expected to fulfill a range of professional responsibilities and duties, which include overseeing key operational tasks, managing team performance, and ensuring adherence to company policies and procedures. Additionally, the role demands meticulous attention to detail in executing project deliverables, coordinating cross-functional initiatives, and maintaining robust communication channels with stakeholders at all levels. Proficiency in leveraging analytical tools and methodologies to drive data-informed decision-making will be essential, along with the ability to adapt swiftly to evolving business needs and market conditions. The position requires a commitment to continuous improvement, fostering a collaborative work environment, and upholding the highest standards of professional integrity and accountability.
Update and maintain the Presales’ tracker sheet by recording all Installation, survey, Trial/POC, and activation requests. Additionally, monitor the sheet to ensure accurate tracking and up-to-date information.
Prepare daily and monthly reports utilizing the presales tracker sheet as a primary tool.
Facilitate the activation of accounts for newly established connections across new and existing client portfolios.
Maintain ongoing communication with all stakeholders to guarantee the timely signing, submission, and proper documentation of contracts for every client.
Weekly reports summarizing newly onboarded accounts for corporate clients, partners, resellers, and dealers must be prepared for Account Management.
The accounting department must receive weekly reports detailing newly activated accounts.
The sales team receives ongoing reports that detail the current status of their Survey/Installation projects, ensuring they remain fully informed.
To manage and process service requests submitted by sales personnel or resellers, ensuring all relevant information is accurately communicated to them.
Ensure all executed contracts are organized and stored in an efficient filing system.
Performs other duties as directed by the Supervisor when necessary.
Requirements
Demonstrates proficiency in managing multiple tasks simultaneously, maintaining high attention to detail, and delivering results in fast-paced environments. Exhibits strong communication skills, both written and verbal, to effectively collaborate with team members and stakeholders. Possesses advanced problem-solving abilities to identify issues and implement solutions efficiently. Shows adaptability in dynamic settings and a commitment to continuous learning and professional development. Requires experience in [specific field or role], with a proven track record of meeting deadlines and exceeding performance expectations. Familiarity with [relevant tools, software, or methodologies] is preferred.
Proficient in leveraging Microsoft Excel with extensive hands-on experience and in-depth expertise.
Detail-oriented and highly organized professional with a strong focus on precision and meticulousness.
Strong proficiency in both verbal and written communication is essential.
Proficient in evaluating and deriving meaningful insights from data.
Proficient understanding of wired and wireless technology, as well as LAN and WLAN infrastructure, is required.
To initiate the application process, please follow the prescribed method outlined below.
Interested and qualified applicants are invited to submit their CVs to recruitment@cobranet.ng, with the job title clearly stated in the subject line of the email.
Qualifications
BA/BSc/HND
