Job Description
The Senior Product Manager for the Payments Product spearheads the development and implementation of Western Union’s Funds Out product strategy. This position oversees designated product functionalities and partner integrations within the Accounts Payments Network, with an emphasis on providing scalable, compliant, and cost-efficient payment solutions that align with Western Union’s long-term growth objectives.
This position plays a key role in developing and implementing innovative product initiatives, collaborating across departments to launch new capabilities, and leveraging customer, market, and industry insights to enhance product performance and broaden Western Union’s global money transfer solutions.
We are seeking a highly motivated professional to join our team in a dynamic role that demands a blend of strategic thinking and hands-on execution. Your primary responsibilities will include developing and implementing innovative solutions to enhance operational efficiency, leading cross-functional projects, and ensuring seamless collaboration across departments. You will be accountable for analyzing performance metrics, identifying areas for improvement, and driving continuous growth initiatives. Additionally, you will mentor junior team members, foster a culture of accountability, and contribute to the long-term vision of the organization. Strong leadership, exceptional problem-solving skills, and the ability to thrive in a fast-paced environment are essential for success in this position.
Contribute to the implementation of the Payments Fund Out product strategy by developing innovative features, executing country-wide rollouts, and establishing seamless partner integrations.
Analyze customer feedback, partner insights, and market trends to uncover new product opportunities, identify areas for enhancement, and implement efficiency improvements.
Contribute to the formulation of business cases by clearly defining the value proposition, delineating scope, establishing prioritization criteria, and forecasting expected outcomes.
Performs in-depth evaluations of competitors and industry benchmarks to shape strategic decisions regarding product development, feature prioritization, and integration protocols.
Drive the comprehensive execution of designated product initiatives from inception to completion, overseeing critical phases such as requirements articulation, development orchestration, rigorous testing, strategic launch, and post-deployment performance tracking.
Develop comprehensive Epics, Features, Stories, and acceptance criteria by articulating the product strategy, while ensuring strict adherence to business, regulatory, and operational mandates.
Oversee the product backlog by organizing and prioritizing tasks to facilitate seamless execution across run, grow, and improvement projects.
Collaborate with Commercial business units, Engineering, QA, UAT, Operations, Compliance, and external partners to synchronize and execute timely, high-quality release deliveries.
Facilitate the onboarding of partner banks and payment providers by conducting technical assessments, performing readiness reviews, and coordinating go-live activities.
Monitor key product performance indicators and customer experience metrics, then propose strategic improvements to reinforce the Western Union value proposition.
Explore avenues to enhance delivery efficiency, ensure repeatable integration processes, and optimize operational effectiveness.
Collaborate on documentation initiatives, governance frameworks, and standardization projects within the Payments Fund Out product domain.
The ideal candidate must meet the following qualifications: a minimum of five years of hands-on experience in a related field, proficiency in industry-standard software tools, and a proven track record of successful project delivery. Additionally, strong communication skills, both written and verbal, are essential, along with the ability to work collaboratively in fast-paced environments. A bachelor’s degree in a relevant discipline or equivalent professional experience is required. The position demands meticulous attention to detail, problem-solving capabilities, and a results-driven mindset.
With a minimum of five years of hands-on product management experience, preferably within financial services, payments, or fintech sectors.
Preferred experience includes working with integrations within banking or other regulated environments.
Proficient in evaluating customer data, market trends, and industry insights to inform strategic product decisions.
Seasoned professionals with a proven track record in crafting compelling business cases and rigorously assessing product and revenue potential are encouraged to apply.
Demonstrates a strong capacity to collaborate effectively across diverse teams, including external partners as well as commercial, operational, and technology functions.
Demonstrates exceptional proficiency in analytical thinking, organizational planning, and effective communication.
Skilled in both Agile and Waterfall methodologies for product delivery, with a strong ability to navigate and manage intricate stakeholder relationships effectively.
Qualifications
BA/BSc/HND
Experience Required
5 years
