As a member of the team, this position will operate under the direct supervision of both the Operations Manager and the HR Manager, ensuring alignment with organizational objectives and compliance with company policies.
Job Summary
We are looking for a proactive and detail-oriented Customer Service/Admin Officer to oversee client relations and provide assistance to field staff. The successful candidate will handle follow-ups, address inquiries, and facilitate seamless communication among the company, clients, and on-site teams.
Oversee a comprehensive range of critical duties, including the development and implementation of strategic initiatives, management of cross-functional teams, and execution of operational plans to drive organizational success. Collaborate closely with senior leadership to align departmental objectives with broader company goals, ensuring seamless integration and efficient resource allocation. Monitor performance metrics, analyze data trends, and provide actionable insights to refine processes, enhance productivity, and achieve key performance indicators. Additionally, foster a culture of innovation and accountability by mentoring team members, delegating responsibilities effectively, and promoting professional growth opportunities. Maintain compliance with industry regulations and company policies while upholding the highest standards of ethical conduct and operational excellence.
Ensure ongoing client satisfaction by consistently following up with them regarding the performance of our deployed staff.
Ensure ongoing, clear communication with outsourced staff and deployed personnel across all locations.
Address complaints, conflicts, and workplace concerns promptly and with the utmost professionalism to ensure effective resolution.
Serve as the main point of contact between clients and the organization, facilitating seamless communication and ensuring alignment between client needs and organizational objectives.
Evaluate team performance on an ongoing basis and deliver constructive feedback directly to staff, promptly addressing any areas for improvement or escalating concerns to senior management when required.
Maintain accurate and up-to-date documentation and records for staff and clients to ensure compliance and accessibility.
Compile comprehensive reports summarizing client feedback, staff performance metrics, and the status of issue resolution efforts.
The role involves providing assistance with a variety of administrative tasks as part of the HR and operations team.
Ensure that all deployed staff adhere strictly to established company policies and regulatory standards to maintain operational integrity and consistency.
Seeking a candidate with a minimum of three years of relevant experience, proficiency in [specific skills/tools], and a strong academic background in [relevant field]. The ideal applicant will demonstrate exceptional problem-solving abilities, outstanding written and verbal communication skills, and the capacity to thrive in a fast-paced, collaborative environment. Additional requirements include [list any certifications, licenses, or technical competencies], along with the ability to manage multiple priorities effectively while maintaining a high level of attention to detail. Familiarity with [specific industry standards, regulations, or frameworks] is essential, as is a commitment to continuous learning and professional development.
A bachelor’s degree or Higher National Diploma (HND) in Business Administration, Human Resources, or a closely related discipline is required.
Seeking candidates with 1 to 3 years of professional experience in customer service, human resources, or administrative roles, ideally within a recruitment or outsourcing environment.
Effective verbal and written communication abilities, along with a demonstrated aptitude for building rapport and fostering collaborative relationships, are essential. The ideal candidate will exhibit a high degree of professionalism in interactions with colleagues, clients, and stakeholders, ensuring clear and concise exchanges of information. Additionally, the role demands an approachable demeanor and the capacity to engage meaningfully with diverse groups.
Proven expertise in resolving conflicts and solving problems effectively.
Exceptional proficiency in prioritizing tasks, managing competing deadlines, and efficiently coordinating multiple responsibilities is essential. This role requires the ability to maintain focus and productivity amidst dynamic priorities while ensuring accuracy and attention to detail in all undertakings.
Demonstrates strong competency in Microsoft Office, with an emphasis on advanced skills in Excel and Word.
Demonstrated capability to perform effectively under tight deadlines and simultaneously oversee the needs of various clients and team members.
Qualified applicants are encouraged to submit their resumes via email to whipsmartrecruitment@gmail.com, with the job title clearly indicated in the subject line.
Qualifications
BA/BSc/HND
Experience Required
1 - 3 years
