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Home Jobs Lagos Customer Service Representative – Retail Sales

Customer Service Representative – Retail Sales

JusticeSure Technology  · Law / Legal

Full Time Lagos
Lagos
Deadline: 3 September 2026
Posted June 5, 2026

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This position involves overseeing key operational and strategic initiatives to drive organizational growth and efficiency. The ideal candidate will possess a minimum of five years of relevant experience in a leadership role, alongside a proven track record of delivering measurable results in process optimization and team management. Responsibilities include developing and implementing business strategies, fostering cross-functional collaboration, and ensuring adherence to industry regulations and company policies. The role demands strong analytical skills, exceptional communication abilities, and the capacity to mentor and inspire high-performing teams. Proficiency in data-driven decision-making and familiarity with industry-specific tools and technologies are essential.

We are looking for a high-performing Sales Associate to enhance our expanding team. The successful applicant will focus on uncovering sales prospects, interacting with potential clients, cultivating lasting business connections, and boosting overall revenue. This position demands a self-motivated professional with strong interpersonal abilities and a dedication to assisting customers in discovering optimal solutions.

Oversee and execute a range of critical duties, ensuring alignment with organizational objectives and operational standards. Serve as the primary point of contact for cross-functional teams, fostering collaboration and streamlining communication channels. Develop, implement, and monitor strategic initiatives to enhance efficiency, productivity, and overall performance. Maintain rigorous adherence to compliance protocols, regulatory requirements, and internal policies to mitigate risks and uphold accountability. Analyze data metrics and performance indicators to identify trends, opportunities, and areas for improvement, driving informed decision-making. Lead project management efforts, coordinating resources, timelines, and deliverables to achieve targeted outcomes. Provide mentorship and guidance to team members, promoting professional growth and skill development within the organization.

Proactively seek out, evaluate, and develop new business prospects to drive growth and expand market presence.

Perform proactive outbound outreach initiatives encompassing phone communications, electronic mail correspondence, third-party endorsements, and social media engagement.

Skilled professionals will deliver engaging presentations and demonstrations of Justice Sure’s extensive product portfolio and service offerings to potential clients.

Develop and nurture enduring partnerships with clients and collaborators, fostering mutual trust and collaboration to drive long-term success.

Proactively generate, evaluate, and nurture leads through diverse inbound and outbound channels, including calls, WhatsApp, email, social media, and webinars.

Consistently surpass monthly and quarterly sales objectives, ensuring strong performance against established targets.

Maintain precise documentation of all customer engagements and sales transactions to ensure comprehensive and up-to-date records.

Implement systematic follow-up procedures aimed at enhancing lead-to-conversion efficiency.

Work collaboratively with the business development team to evaluate lead quality, refine messaging strategies, and assess campaign performance.

Collect and analyze customer feedback, then deliver actionable market insights to the team to inform strategic decisions.

The ideal candidate must possess strong analytical and problem-solving abilities to effectively assess complex data and scenarios. A minimum of three years of relevant experience in a similar role is required, along with proficiency in industry-standard software and tools. Excellent verbal and written communication skills are essential to articulate insights, collaborate with stakeholders, and present findings clearly. The position demands meticulous attention to detail to ensure accuracy in all tasks. Additionally, candidates should exhibit a proactive approach to learning and adaptability to evolving project demands.

Holds a four-year undergraduate degree or equivalent credential from an accredited institution of higher education.

Seasoned professionals with a proven track record in sales, business development, customer acquisition, or comparable positions are encouraged to apply.

Exceptional proficiency in communication, negotiation, and cultivating professional relationships is essential.

Demonstrated capability to consistently achieve or surpass established sales quotas.

Results-driven professional with a strong sense of initiative, committed to achieving measurable outcomes and exceeding performance expectations. Highly motivated individual who thrives in dynamic environments while maintaining a clear focus on strategic objectives and measurable success.

Demonstrates strong self-motivation and the capacity to collaborate effectively within team environments.

Demonstrated expertise in utilizing Microsoft Office Suite applications and Customer Relationship Management (CRM) tools is essential.

Nice to Have

With a proven track record in selling technology solutions, including SaaS platforms, fintech innovations, legal-tech software, or digital products, you bring valuable expertise to our team.

Proven expertise in customer relationship management (CRM) software, with hands-on experience in platforms like HubSpot, Zoho, and Salesforce is required for this role.

Proficiency in the Nigerian startup ecosystem is required, encompassing an understanding of key players, market dynamics, trends, regulatory frameworks, and emerging opportunities within the sector.

Professional experience in business-to-business sales and cultivating strategic partnerships is required.

Qualifications

BA/BSc/HND

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