Job Summary
The Front Desk Officer functions as the primary liaison for clients and guests, embodying the organization’s brand identity and commitment to service excellence.
This position plays a pivotal role in ensuring a smooth, refined, and hospitable client experience while assisting with front-desk duties and fundamental administrative tasks.
Oversee and execute a range of critical duties, including managing project timelines, coordinating team efforts, and ensuring adherence to company policies and industry standards. Collaborate with cross-functional departments to align objectives and streamline workflows, while maintaining strong communication channels to facilitate transparency and accountability. Monitor progress through regular evaluations, identify potential risks or inefficiencies, and implement corrective actions to optimize performance. Additionally, prepare detailed reports on key metrics, provide actionable insights to leadership, and support strategic decision-making processes.
Greet clients in a courteous and polished manner to consistently create an excellent initial impression.
Handle incoming telephone calls, messages, and inquiries in a timely and professional manner, ensuring courteous and effective communication at all times.
Deliver precise details regarding available services, product specifications, pricing structures, and established store policies.
Process incoming client orders and ensure requests are directed to the appropriate team members for handling.
Accurately receive, document, and transmit messages to both management and staff in a timely and precise manner.
Ensure the front desk and reception area remain consistently organized, pristine, and aesthetically pleasing for all visitors.
Responsibilities include executing fundamental administrative tasks such as inputting data, organizing files, managing email correspondence, and maintaining accurate records.
Facilitate client flow by arranging appointments and managing walk-ins as needed.
Maintain the strictest confidentiality and professionalism in every client and business engagement.
Candidates must meet the following criteria: a minimum of five years of experience in a similar role, proficiency in relevant software and tools, and strong problem-solving abilities. Additionally, the ideal applicant will possess excellent communication skills, both written and verbal, and the capacity to work independently as well as collaboratively. A bachelor’s degree in a related field is required, and prior experience in a leadership or supervisory position is highly desirable. Familiarity with industry regulations and compliance standards is also essential.
A Bachelor’s Degree in Business Administration, Communications, or a closely related discipline is required.
You must possess at least two years of demonstrated experience in a receptionist capacity or an equivalent position.
Skilled in utilizing Microsoft Office Suite, Google Workspace, and various productivity tools with a high degree of efficiency.
Demonstrates exceptional proficiency in both verbal and written communication, facilitating clear and effective interactions across all levels of the organization.
A refined, approachable, and professional presence is essential for thriving in a luxury setting.
Exhibits exceptional aptitude for managing multiple tasks simultaneously while maintaining a high level of organization and efficiency.
Detail-oriented with a strong commitment to delivering exceptional customer service.
Maintaining composure and professional courtesy in high-pressure situations is essential.
Seasoned professionals with a background in luxury retail, beauty, or hospitality environments are encouraged to apply.
Maintains impeccable grooming and presentation standards at all times.
Demonstrates exceptional proficiency in interpersonal dynamics and emotional awareness, fostering meaningful connections and resolving conflicts with empathy and tact.
go to method of application
Interested and eligible applicants are encouraged to submit their CVs via email to talent@amaniadvisory.com, with the position title clearly stated in the subject line.
Qualifications
BA/BSc/HND
Experience Required
2 years
