Job Summary:
As a Front Desk Officer or Customer Experience Officer, you will serve as the initial point of contact for visitors and clients. Your responsibilities will include upholding a polished and welcoming reception area while delivering outstanding customer service and administrative support to facilitate seamless daily operations.
Oversee a range of critical duties, including the management of project timelines, coordination with cross-functional teams, and adherence to established policies and procedures. Ensure all tasks are executed efficiently and in alignment with organizational objectives, while maintaining clear communication with stakeholders to facilitate seamless operations. Develop and implement strategies to enhance productivity, monitor progress through regular evaluations, and address any deviations promptly to uphold performance standards. Collaborate with leadership to align departmental goals with broader company initiatives, fostering an environment of accountability and continuous improvement.
Greet and provide courteous, professional assistance to customers, visitors, and stakeholders upon their arrival.
Handle incoming calls, messages, and customer inquiries through all available communication channels efficiently and professionally.
Deliver precise details regarding products, pricing structures, delivery protocols, and corporate policies.
Address customer concerns, feedback, and inquiries promptly, providing efficient solutions and escalating issues when required to ensure resolution.
Ensure the front desk and reception area are consistently clean, well-organized, and maintained at a professional standard.
Monitor customer engagements and update essential customer information in the system.
Assist sales and operations teams by managing customer-related documentation and conducting necessary follow-ups to ensure smooth processes.
Provide support for administrative and clerical responsibilities as needed.
• Bachelor’s degree in computer science, engineering, or a related technical field; advanced degrees are a plus.
• Minimum of 5 years of experience in software development, with a strong background in .NET, C#, and SQL Server.
• Proficiency in front-end technologies such as HTML5, CSS3, JavaScript, and frameworks like Angular or React.
• Experience with cloud platforms (AWS, Azure) and DevOps practices, including CI/CD pipelines and infrastructure as code.
• Solid understanding of Agile methodologies and experience working in fast-paced, collaborative environments.
• Strong problem-solving skills and the ability to design scalable, maintainable solutions.
• Excellent communication skills, both written and verbal, to collaborate with cross-functional teams.
• Proven leadership experience in mentoring junior developers and driving technical initiatives.
• Familiarity with microservices architecture, RESTful APIs, and containerization technologies like Docker and Kubernetes.
• Experience with testing frameworks (e.g., xUnit, jest) and automated testing tools.
Applicants must possess a minimum qualification of SSC, OND, NCE, HND, or a Bachelor’s Degree in any academic field.
A minimum of one year of relevant experience in front desk operations, customer service, or customer experience roles is required, with a preference for candidates from the FMCG or service sectors.
Skilled in both articulate verbal expression and precise written communication.
Demonstrates exceptional interpersonal skills and prioritizes customer satisfaction as a fundamental principle.
Maintains a polished demeanor and upholds a professional standard in both appearance and conduct.
Basic computer proficiency (MS Word, Excel, email).
Ability to work under pressure and multitask effectively.
Interested and eligible applicants are encouraged to submit their CV via email to recruitment.windek@gmail.com, with the position title included in the email subject line.
Qualifications
BA/BSc/HND , MBA/MSc/MA , NCE , OND , Secondary School (SSCE)
Experience Required
2 - 3 years
