The position entails overseeing a range of strategic initiatives, ensuring alignment with organizational goals while driving operational excellence and sustainable growth. Key responsibilities include managing cross-functional teams, developing and implementing innovative solutions, and fostering a high-performance culture through effective leadership and mentorship. The ideal candidate will possess a strong background in [industry/field], with a proven track record in [specific skill or area], along with exceptional analytical, communication, and problem-solving abilities. Proficiency in [relevant tools, software, or methodologies] and a minimum of [X years] of relevant experience are required. Additionally, the role demands adaptability to dynamic environments, a commitment to continuous learning, and the capacity to influence stakeholders at all levels.
We are in search of a skilled and driven Clinical Psychologist to assume the role of Co-Manager within our Wellness Services team.
A mental health professional seeking a blend of hands-on clinical practice and administrative leadership will find this position highly suitable.
The ideal candidate will collaborate closely with the Wellness Manager to ensure the effective delivery of counseling and wellness services, foster staff development, uphold clinical quality standards, and contribute to the expansion of innovative wellness initiatives.
This role integrates clinical proficiency, operational leadership, and strategic business growth initiatives.
Oversee and execute a comprehensive range of critical duties encompassing strategic planning, operational oversight, and team leadership, ensuring alignment with organizational goals and performance targets. Develop, implement, and monitor key initiatives to drive efficiency, productivity, and sustainable growth while fostering a collaborative and high-performance work environment. Actively engage in cross-functional collaboration to identify opportunities, mitigate risks, and optimize resources across departments. Provide expert guidance, mentorship, and performance feedback to foster professional development and accountability among team members. Ensure strict compliance with company policies, industry regulations, and best practices while maintaining rigorous standards for quality and operational excellence. Serve as a key liaison with stakeholders, clients, and external partners to cultivate strong relationships, negotiate agreements, and uphold the organization’s reputation and strategic objectives.
Clinical Leadership & Service Delivery: You will provide strategic direction and operational oversight to ensure the delivery of high-quality clinical services. This involves leading teams of healthcare professionals, fostering a culture of excellence, and driving continuous improvement in patient care. Additionally, you will oversee the implementation of clinical policies, manage resources efficiently, and ensure compliance with regulatory standards. Strong leadership, exceptional communication skills, and a deep understanding of healthcare systems are essential for success in this role.
Deliver comprehensive psychological evaluations, guidance, and therapeutic treatments to clients, whether through virtual or in-person sessions.
Design, evaluate, and enhance evidence-based clinical programs and treatment protocols to ensure optimal patient outcomes and adherence to best practices.
Ensure clinical service quality meets established professional benchmarks while maintaining unwavering adherence to ethical standards.
Provide training, supervision coordination, and clinical guidance to support counselors.
Perform comprehensive evaluations of clients to determine their needs, then recommend suitable referrals or services as necessary.
Ensure clinical records, case notes, and all associated documentation are meticulously maintained and kept current.
Oversee the management of teams and operational activities to ensure efficient and effective workflows. Implement strategies to optimize team performance and productivity while maintaining high standards of quality. Develop and enforce policies, procedures, and best practices to streamline operations and enhance overall organizational efficiency. Foster a collaborative work environment that encourages innovation, accountability, and continuous improvement across all functional areas.
Provide assistance in the ongoing operational management of the Wellness Service and Call Centre.
Facilitate staff scheduling, workforce planning, and ensure comprehensive service coverage to maintain operational efficiency.
Evaluate service performance metrics, track response times, and assess client satisfaction levels.
Address client inquiries promptly and effectively, striving to resolve any concerns or challenges they encounter in a timely and satisfactory manner.
Assist in enhancing and refining existing operational processes and procedures to drive efficiency and effectiveness within the organization.
Demonstrate leadership and offer guidance to team members to uphold service standards and ensure consistent, high-quality delivery.
Quality Assurance & Training involves overseeing processes to ensure compliance with established standards, identifying defects, and implementing corrective measures. Responsibilities include developing and conducting training programs to enhance employee skills and knowledge, evaluating training effectiveness, and maintaining documentation of quality metrics and training records. Candidates should possess strong attention to detail, excellent communication skills, and proficiency in quality management systems. Familiarity with industry regulations and the ability to analyze data to drive improvements are also required.
Oversee service quality to detect areas where enhancements can be implemented.
Deliver constructive feedback and mentorship to team members to enhance their performance and professional growth.
Assist in the creation and execution of Standard Operating Procedures (SOPs) to ensure consistency and efficiency in operations.
Develop and implement structured onboarding and training initiatives tailored to both new hires and current employees.
Maintain accurate documentation of training activities, attendance records, and results.
Drive innovation and expand service offerings to fuel sustained growth, ensuring alignment with evolving market demands and strategic objectives. Develop and implement initiatives to enhance service capabilities, optimize delivery processes, and maximize customer value.
Partner with leadership to develop and implement innovative wellness initiatives and service offerings.
Conduct thorough assessments of current service offerings and propose strategic enhancements to optimize performance and efficiency.
Facilitate business growth initiatives by preparing proposals, delivering presentations, and fostering client interactions.
Explore potential avenues to broaden wellness service offerings to untapped clients and emerging markets.
Leverage insights gathered from clients and stakeholders to refine and elevate service quality and overall effectiveness.
Candidates should possess a minimum of three years of relevant work experience in the specified field, along with a bachelor’s degree in a related discipline. Proficiency in industry-standard software and tools is required, along with strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal, are essential for collaborating effectively with teams and stakeholders. The ideal applicant will demonstrate a track record of delivering high-quality results within deadlines and adapting to evolving project demands. Familiarity with compliance regulations and best practices in the industry is a valued asset. A commitment to continuous learning and professional development is highly encouraged.
Essential:
A Master’s degree in Clinical Psychology is required.
Current professional registration or license, as applicable, is required.
A minimum of five years of hands-on experience in clinical practice, counselling, mental health services, or wellness-related fields is required.
Proven track record in formulating individualized treatment strategies and implementing interventions grounded in empirical research.
Desirable:
Seasoned professionals with a proven track record in leading, guiding, or overseeing teams are encouraged to apply.
Individuals should possess prior experience within an Employee Assistance Program (EAP), a wellness service, a healthcare organization, or a call center setting.
Skilled in conceptualizing, developing, or overseeing mental health initiatives and service delivery frameworks.
Demonstrated proficiency in essential soft skills, including strong interpersonal communication, collaborative teamwork, and adept problem-solving abilities. Exhibits a keen aptitude for analytical thinking, meticulous attention to detail, and exceptional organizational capabilities. Demonstrates unwavering commitment to professional development, adaptability in dynamic environments, and a proactive approach to overcoming challenges. Possesses the capacity to work efficiently under pressure, prioritize tasks effectively, and maintain a high standard of accuracy in all deliverables.
Demonstrates exceptional proficiency in clinical evaluation and the delivery of therapeutic interventions. Exhibits a high level of expertise in assessing patient needs and implementing effective treatment strategies.
Leadership and talent management expertise are essential for this role.
Demonstrates exceptional proficiency in both verbal and written communication, along with the ability to foster collaborative relationships through strong interpersonal abilities.
Demonstrates exceptional organizational capabilities and adept problem-solving expertise.
Proficient in effectively managing a dual role that integrates clinical duties with operational leadership responsibilities.
Passionate about advancing service offerings, driving innovation, and contributing to organizational growth.
Proficiency in handling sensitive matters with professionalism and discretion is essential.
What We Offer
You will have the chance to develop and expand cutting-edge wellness services.
This position offers a pivotal leadership opportunity with substantial influence on clinical outcomes.
We foster a cooperative and encouraging workplace atmosphere where teamwork and mutual support are highly valued.
Professional growth and advancement opportunities are available to support your long-term development and career progression.
Qualified and enthusiastic applicants are encouraged to submit their CVs to careers@primlyservices.com, ensuring the subject line includes “Co-Manager Wellness Services – Abuja.”
Qualifications
MBA/MSc/MA
Experience Required
5 years
