We are seeking a highly motivated professional to join our team, responsible for overseeing key operational and strategic initiatives. The ideal candidate will possess proven experience in [specific industry/field], along with strong leadership and analytical skills. Key responsibilities include managing cross-functional projects, driving process improvements, and ensuring alignment with organizational goals. Additionally, the role requires expertise in [specific tool/software or methodology], exceptional communication abilities, and the capacity to mentor and develop junior team members. A minimum of [X years] of relevant experience is necessary, along with a degree in [field], and any relevant certifications are highly desirable.
The Client Service Manager will function as the principal intermediary between Middle Design Limited and its clients, facilitating clear and efficient communication while ensuring project success and nurturing enduring professional relationships. The preferred candidate will integrate deep client service proficiency with a robust technical foundation in architecture, civil engineering, or building construction, enabling effective interpretation and management of client expectations throughout every stage of a project.
Oversee and execute primary duties including managing daily operations, ensuring compliance with company policies and regulations, coordinating team activities, and maintaining accurate records. Lead and mentor team members to optimize performance, foster a collaborative work environment, and address any operational challenges. Develop and implement strategic initiatives to enhance efficiency, productivity, and overall business growth. Monitor key performance indicators to assess progress, identify areas for improvement, and implement corrective actions as needed. Collaborate with cross-functional departments to align objectives and ensure seamless communication across the organization.
Serve as the main liaison for all client communications throughout the project lifecycle, from initial planning to final delivery.
Develop and nurture enduring client connections to foster ongoing partnerships and generate valuable referrals.
Convert client specifications into comprehensive project briefs for internal collaborators across design, site, and operations teams.
Monitor project progress by tracking milestones, deliverables, and timelines, ensuring timely identification of any deviations from the plan. Maintain open and transparent communication with clients by providing regular updates, promptly addressing concerns, and presenting potential solutions to mitigate risks. Foster a collaborative environment to align expectations and ensure project objectives are met efficiently.
Work alongside project managers, architects, and site teams to confirm alignment with client expectations.
Professionally and efficiently handle client feedback, complaints, and escalations with a results-driven approach.
Deliver all projects punctually, adhering strictly to the agreed scope, quality benchmarks, and predefined timelines.
Assist the business development team by identifying new clients, crafting compelling proposals, and delivering impactful presentations.
Monitor client satisfaction metrics and develop initiatives aimed at fostering ongoing enhancement.
Compile comprehensive reports detailing client interactions, project progress, and service performance metrics.
Requirements
A bachelor’s degree in Architecture, Civil Engineering, Building Technology, or a closely related discipline is required.
With a minimum of three to five years of hands-on experience in client service, project coordination, or relationship management within the construction or design sector, candidates should demonstrate a proven track record in these areas.
Demonstrates comprehensive knowledge of construction methodologies, architectural principles, and effective project execution strategies.
Exceptional communication, negotiation, and interpersonal capabilities are required to thrive in this role. The ideal candidate must demonstrate strong proficiency in conveying ideas clearly, resolving conflicts, and fostering collaborative relationships. These skills are essential for engaging effectively with stakeholders, colleagues, and clients to achieve organizational objectives.
Effectively juggles numerous projects and clients concurrently, ensuring seamless coordination and delivery of results across all engagements.
Proactive problem-solving abilities are essential, requiring individuals to anticipate challenges and address them promptly.
Demonstrated expertise in utilizing Microsoft Office applications and project management software is required.
Professional certifications or memberships in recognized organizations such as the NIA, USE, or CARBON are considered a valuable asset.
Proven proficiency in critical competencies is essential for this position, with a strong emphasis on analytical reasoning, problem-solving acumen, and effective communication skills. The ideal candidate will demonstrate leadership capabilities, adaptability in dynamic environments, and a commitment to collaborative teamwork. Attention to detail, organizational prowess, and the ability to manage multiple priorities under tight deadlines are equally vital. Exceptional interpersonal skills and a customer-centric mindset are required to foster strong stakeholder relationships and ensure high-quality outcomes.
We are seeking a highly organized Client Relationship Management professional to oversee and nurture client connections, ensuring satisfaction and fostering long-term partnerships. The ideal candidate will possess exceptional communication skills, a proactive approach, and the ability to handle complex client inquiries with diplomacy and efficiency. Responsibilities include maintaining detailed client records, coordinating follow-ups, and addressing concerns to enhance retention and loyalty. Proficiency in CRM software and strong analytical skills are essential to track engagement metrics and identify growth opportunities. A bachelor’s degree in business administration, marketing, or a related field—along with prior experience in client services or account management—is required. This role demands adaptability, problem-solving acumen, and a commitment to delivering outstanding service in a fast-paced environment.
The role involves managing and overseeing project activities to ensure timely and successful completion, with a focus on coordinating resources, timelines, and stakeholders. Responsibilities include developing project plans, tracking progress, and addressing any deviations or risks that may arise. The position requires strong organizational skills, attention to detail, and the ability to collaborate effectively with cross-functional teams. Additionally, it demands proficiency in project management tools and methodologies to streamline processes and achieve project objectives efficiently.
We excel in fostering clear, consistent communication and building strong stakeholder relationships to ensure alignment, transparency, and mutual understanding across all levels of engagement. This role requires adept interpersonal skills, the ability to manage diverse perspectives, and a proactive approach to addressing stakeholder needs and concerns. Responsibilities include developing and maintaining effective communication channels, mediating between conflicting interests, and delivering updates that resonate with varied audiences. The ideal candidate will demonstrate emotional intelligence, negotiation prowess, and a commitment to cultivating trust and collaboration among stakeholders.
Analytical thinking and effective conflict de-escalation are required to identify root causes and implement practical solutions to operational challenges while ensuring team cohesion and productivity.
Meticulous attention to accuracy and precision is essential for this role. Candidates must demonstrate a keen ability to identify discrepancies, ensure consistency, and maintain high-quality standards in all tasks. This includes verifying data, reviewing documents, and executing tasks with minimal margin for error. Strong analytical skills and a methodical approach are required to uphold the integrity of deliverables.
Demonstrates exceptional proficiency in managing schedules, prioritizing tasks, and maintaining organized workflows to meet deadlines efficiently.
Interested and qualified candidates are encouraged to submit their CV by emailing careers@micdee.co, with the job title clearly stated in the subject line.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
