Job Summary:
The Insurance & Claims Officer will oversee the administration and management of all corporate insurance policies, guaranteeing timely renewals, meticulous documentation, and streamlined claims processing. This position requires collaboration with insurance brokers and providers to secure optimal coverage and expedite claim resolutions in alignment with organizational operations.
Oversee a diverse array of critical tasks, including managing daily operations, ensuring adherence to company policies and regulatory standards, and fostering collaboration across departments to achieve organizational objectives. Lead and mentor teams, providing guidance and support to enhance productivity and professional growth while maintaining high performance standards. Develop and implement strategic initiatives to optimize workflows, reduce inefficiencies, and drive continuous improvement. Monitor key performance indicators to assess progress, identify areas for enhancement, and implement corrective actions as needed. Cultivate strong relationships with stakeholders, clients, and partners to strengthen business ties and ensure alignment with long-term goals. Prepare and present comprehensive reports to senior leadership, summarizing performance metrics, challenges, and strategic recommendations for informed decision-making.
Maintain a current and comprehensive record of all company insurance policies, including but not limited to motor, plant & machinery, contractors’ all risk, and group life coverage.
Monitor policy expiration dates meticulously and initiate renewal procedures promptly to prevent any gaps in coverage.
Build and maintain collaborative relationships with insurance brokers and carriers to facilitate efficient policy placement, seamless renewals, and timely endorsements.
Coordinate all insurance claims and oversee their progress diligently to guarantee prompt processing and resolution.
Compile and provide all necessary documentation for claims, including incident reports, photographs, estimates, and any other relevant materials.
Track claims progress and deliver periodic status reports to management.
Verify that all insurance certificates and documents are systematically organized and readily available for retrieval.
Provide assistance to project teams in managing insurance-related documentation and ensuring adherence to compliance requirements.
Examine insurance policies meticulously to verify compliance with both organizational procedures and contractual agreements, ensuring seamless alignment between policy terms and operational requirements.
Provide support in validating insurance prerequisites within contractual documents and formal agreements.
Prepare and submit regular reports detailing insurance coverage specifics, renewal timelines, and the current status of all claims for review.
Requirements:
A bachelor’s degree in Insurance, Business Administration, Finance, or a related discipline is required.
Seeking candidates with 1 to 3 years of professional experience in insurance administration, claims processing, or a comparable field to support operational workflows effectively.
Proficiency in collaborating with insurance brokers or firms is considered beneficial.
Professionals should possess foundational knowledge of corporate insurance policies, including motor, asset, and project-related coverage.
Accomplished organizational abilities and meticulous record-keeping capabilities are essential.
Proficient in communication and diligent in follow-through are essential, along with the ability to maintain clarity and consistency in interactions and task completion.
Demonstrates strong expertise in Microsoft Office Suite, with a particular emphasis on advanced Excel skills.
Key Skills and Abilities: Proven expertise in delivering results-driven solutions, managing complex projects, and driving operational efficiency. Strong analytical and problem-solving capabilities to interpret data, identify trends, and implement strategic improvements. Excellent communication and interpersonal skills to collaborate effectively with stakeholders at all levels. Demonstrated leadership in fostering team cohesion, mentoring colleagues, and inspiring high performance. Proficiency in industry-specific tools and technologies, with a commitment to continuous learning and adaptability. A results-oriented mindset with a focus on innovation, quality, and sustainable growth. Capability to prioritize tasks, meet deadlines, and maintain high standards under pressure.
We require meticulous attention to detail to ensure accuracy and precision in all aspects of the role. This includes carefully reviewing documents, identifying discrepancies, and maintaining high standards of quality in deliverables. Strong focus and thoroughness are essential to meet deadlines and uphold the organization’s reputation for excellence.
Demonstrates exceptional proficiency in monitoring progress and ensuring timely follow-through on tasks or projects. Exhibits meticulous attention to detail in tracking activities and maintaining organized records to facilitate accountability and efficiency.
Proficient interpersonal abilities and adept negotiation capabilities are essential for this role.
Capable of overseeing a diverse portfolio of policies while ensuring adherence to critical deadlines.
A demonstrated ability to analyze and resolve issues efficiently, particularly in claims processing, is essential.
Preferred (Optional but Useful):
Professional with a background in construction, infrastructure, or engineering environments.
Professional certification, such as the Chartered Institute of Information Networking (COIN) credential, is highly desirable.
Qualified and motivated candidates are encouraged to submit their CVs by emailing careers@mpiafrica.com, ensuring the position title is clearly indicated in the subject line.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
1 - 3 years
