Oversee a range of duties, including managing daily operations, ensuring adherence to company policies, and maintaining high standards of quality while leading a team to meet organizational goals. Collaborate with cross-functional departments to facilitate seamless workflows, address operational challenges, and implement process improvements to enhance productivity. Monitor project timelines, track performance metrics, and provide data-driven insights to senior leadership to inform strategic decision-making. Develop and enforce workflows that optimize efficiency, reduce redundancies, and foster a culture of accountability and continuous improvement. Additionally, serve as a mentor to team members, offering guidance, training, and professional development opportunities to cultivate talent and drive long-term success.
Overseeing the maintenance, operation, and strategic development of facilities and infrastructure systems to ensure optimal functionality, safety, and compliance with regulatory standards. This role involves coordinating maintenance activities, managing vendor relationships, and implementing cost-effective solutions to enhance operational efficiency. Additionally, it requires monitoring performance metrics, addressing infrastructure needs, and aligning facility management strategies with organizational objectives to support seamless business operations.
Oversee the upkeep of estate infrastructure such as roads, lighting systems, plumbing, water systems, and power supply—including generators and inverters.
Ensure adherence to both preventive and corrective maintenance schedules.
Direct the selection, supervision, and coordination of service providers, technicians, and contractors to ensure high-quality outcomes and adherence to established timelines.
Estate Operations involves overseeing the maintenance, management, and administration of residential and commercial properties to ensure optimal functionality, compliance with regulations, and tenant satisfaction. This role requires meticulous attention to detail, strong organizational skills, and the ability to coordinate maintenance teams, vendors, and contractors efficiently. Responsibilities include conducting regular property inspections, addressing repair requests promptly, managing lease agreements, and ensuring adherence to safety and environmental standards. Additionally, the position demands proficiency in budgeting, financial reporting, and vendor negotiations to optimize operational costs while maintaining high property standards.
Responsibilities include managing the day-to-day operations of the estate, encompassing landscaping, janitorial services, security oversight, and waste disposal.
Maintain impeccable cleanliness and visual appeal through consistent, scheduled assessments.
Maintain continuous utility services and promptly address emergencies or complaints as they arise.
We are seeking a dedicated professional to manage resident relations, ensuring seamless communication and fostering strong community ties. The ideal candidate will serve as the primary point of contact for residents, addressing inquiries, resolving concerns, and facilitating a positive living experience. Responsibilities include organizing resident events, addressing maintenance requests, and maintaining accurate records of interactions. The role requires exceptional interpersonal skills, a proactive approach to problem-solving, and the ability to maintain professionalism under pressure. Prior experience in resident services, customer support, or a related field is strongly preferred.
Act as the main liaison between residents and facility management to address any concerns or questions regarding facility-related matters.
Handle resident communications with a high degree of professionalism, prioritizing timely and effective resolutions to their concerns.
Facilitate regular feedback sessions and estate meetings to enhance engagement and satisfaction among participants.
Ensures strict adherence to regulatory standards, internal policies, and industry best practices to mitigate risks and maintain operational integrity. Conducts routine audits, inspections, and training sessions to uphold safety protocols and compliance requirements. Identifies gaps, implements corrective actions, and documents processes to ensure alignment with legal and organizational obligations. Collaborates with cross-functional teams to foster a culture of accountability and continuous improvement in safety and regulatory performance.
To guarantee adherence to health and safety regulations, environmental legislation, and community-specific guidelines for the estate.
Oversee the preparation, updating, and maintenance of safety logs, risk assessments, and emergency procedure documentation to ensure compliance with regulatory standards and organizational protocols.
Ensure strict adherence to estate access protocols by providing comprehensive training and ongoing supervision to security personnel.
Oversee budget formulation, monitoring, and administration to ensure efficient resource allocation and financial accountability, while maintaining compliance with established policies and regulatory requirements.
Oversee the development and administration of the estate’s operational and maintenance budget to ensure financial efficiency and alignment with organizational goals.
Responsibilities include managing the prompt billing and collection of service charges while maintaining full transparency and accountability throughout the process.
Monitor expenditures, maintain detailed service records, and oversee inventory levels for supplies and equipment.
Prepare detailed routine reports and financial summaries tailored for senior management and key stakeholders to support informed decision-making processes.
Requirements
A Bachelor’s Degree in Facility Management, Estate Management, Engineering, or an equivalent discipline is required.
With five to ten years of hands-on experience overseeing residential or luxury estates, you bring a proven track record of excellence in property management.
Proficient in a variety of software applications, including but not limited to Microsoft Office Suite, Adobe Creative Cloud, and project management tools such as Asana or Trello. Demonstrated ability to analyze data using Excel, generate reports in PowerPoint, and maintain organized digital filing systems. Experience with CRM platforms like Salesforce is advantageous. Strong written and verbal communication skills are essential, along with meticulous attention to detail and the capacity to multitask effectively in a fast-paced environment.
Demonstrates outstanding verbal and written communication abilities, along with strong interpersonal competencies.
Demonstrated expertise in guiding teams and managing resources effectively.
Accomplished expertise in maintenance management systems is required.
Proficient in community management principles and hospitality best practices with a keen awareness of industry standards.
Interested candidates who meet the qualifications should submit their CV to info@principalfml.com, with the job title entered as the email subject line.
Qualifications
BA/BSc/HND
Experience Required
5 - 10 years
