Oversee the execution of key operational tasks to ensure seamless business functioning. Develop and implement strategic initiatives aimed at enhancing efficiency and productivity. Collaborate with cross-functional teams to align projects with organizational goals. Monitor performance metrics and provide data-driven insights to senior leadership. Ensure compliance with industry regulations and internal policies. Lead process improvements and foster innovation within the team. Manage stakeholder relationships to maintain strong partnerships and communication channels.
Promptly address and respond to all customer inquiries received through phone, WhatsApp, email, or in-person interactions.
Consistently demonstrate professionalism and approachability through all forms of communication.
Review customer orders to confirm details, validate item availability, and guarantee order precision.
Log all orders meticulously and conduct follow-ups to verify prompt processing and dispatch.
Collaborate closely with the Managing Director to establish and sustain strong connections with key direct purchasers.
Deliver exceptional service to these buyers through proactive order monitoring and swift resolution of any issues that arise.
Maintain detailed records of direct buyer interactions, including preferences, purchase quantities, and feedback.
Work collaboratively with warehouse and logistics teams to monitor order progress and guarantee on-time delivery.
Maintain transparent communication with customers regarding dispatch status, projected delivery timelines, and any unforeseen delays.
Address customer concerns promptly and maintain a high standard of professionalism, referring complex issues to the Head of HR/Admin or Managing Director as required.
Document all complaints received, along with the corresponding resolutions implemented to address each issue.
Maintain and regularly update a well-structured customer database, with particular focus on direct buyers and repeat clients.
Monitor the purchasing behavior of regular customers, identify those who have become inactive, and suggest strategies to re-engage them.
Collaborate with marketing and sales teams by providing valuable insights and feedback derived from customer interactions.
Evaluate recurring customer feedback to identify opportunities for enhancements and implement solutions that address those needs.
Interested and qualified applicants are encouraged to submit their CV via email to midaasconsult@gmail.com, ensuring the job title and location are specified in the subject line.
Qualifications
BA/BSc/HND
