Oversee a range of essential duties to ensure smooth operational workflow, including managing project timelines, coordinating team efforts, and maintaining high standards of quality in deliverables. Collaborate closely with cross-functional teams to align goals, address challenges, and foster a productive work environment. Monitor progress through regular evaluations, providing constructive feedback and support to team members as needed. Develop and implement strategic initiatives to enhance efficiency, streamline processes, and drive continuous improvement across projects. Ensure compliance with company policies, industry regulations, and best practices while promoting a culture of accountability and excellence.
Responsible for documenting and maintaining accurate records of data while overseeing assigned tasks with precision, ensuring all job-related activities are properly logged and managed.
Maintain an accurate and up-to-date log of all incoming requests, job status updates, fault records, and closure notifications within the job tracking system without delay.
Maintain a comprehensive log encompassing all jobs, including those open, in progress, completed, and cancelled, ensuring accurate documentation of dates, engineer assignments, and current status.
Record the materials utilized for each specific job and ensure inventory records are updated accordingly.
Maintains and organizes physical and digital records in compliance with established filing systems and organizational standards. Ensures documents are accurately categorized, stored, and easily retrievable, while adhering to confidentiality protocols and retention schedules. May assist in updating databases or archives to reflect current information and streamline retrieval processes.
All job cards, completion forms, fault reports, and project documents must be archived within 24 hours following job closure.
Maintain a well-structured physical and digital filing system, ensuring consistent naming conventions and effective categorization.
Perform a monthly review of files to detect and address any deficiencies or missing documentation.
Reporting to the [Job Title], this role involves providing regular updates, insights, and detailed reports on project progress, performance metrics, and key operational activities. The position requires compiling and analyzing data to identify trends, challenges, and opportunities for improvement, ensuring transparency and accountability across all reporting lines. Effective communication of findings to stakeholders at all levels is essential, along with the ability to present recommendations based on data-driven insights. Compliance with company reporting standards and deadlines is mandatory, and the role may involve collaborating with cross-functional teams to gather necessary information. Strong analytical skills, attention to detail, and proficiency in relevant reporting tools are required to fulfill the responsibilities of this position.
Prepare the weekly department activity report for submission, ensuring it undergoes review by the Fiber Back-office Team Lead beforehand.
Develop a comprehensive monthly performance dashboard that tracks key performance indicators, job volumes, service level agreement adherence, and material consumption metrics.
Prepare ad hoc reports as needed at the request of the Team Lead or Head of Department.
Backup Coordinator:
This role involves managing backup operations, ensuring data integrity, and overseeing recovery processes. The ideal candidate will possess strong organizational skills, attention to detail, and proficiency with backup software tools. Responsibilities include scheduling backups, monitoring system performance, troubleshooting issues, and maintaining documentation. A background in IT or related fields is preferred, along with experience in disaster recovery planning. Effective communication and the ability to work under pressure are essential traits for this position.
During the coordinator’s absence, assume responsibility for all coordinator duties, including intake of requests, preparation of work orders, confirmation of client appointments, and coordination of communication between departments.
Possess a thorough working knowledge of coordinator tools and maintain an updated network of contacts to seamlessly substitute in any role without compromising operational efficiency.
Requirement
A minimum of an OND or HND in Business Administration, Information Management, or a related discipline is required.
A minimum of one to two years of relevant experience in administrative support, data entry, or records management is required, with prior exposure to the telecommunications sector considered a valuable asset.
Skilled in utilizing Microsoft Excel and Word with a strong command of their functionalities. Candidates with prior experience in job tracking or CRM tools will be given preference.
Highly meticulous with a strong organizational aptitude and unwavering reliability, capable of managing sensitive information with the utmost discretion.
Interested and qualified applicants are encouraged to submit their CV by email to recruitment@cobranet.ng, with the job title clearly indicated in the subject line.
Qualifications
BA/BSc/HND , OND
Experience Required
1 - 2 years
