About the Role
This exceptional position offers the chance to helm one of Africa’s premier luxury retail divisions, renowned for its prestige and excellence. The ideal candidate will excel in a high-velocity setting, overseeing a high-performing sales team while propelling revenue expansion, client acquisition, and boutique operations. The role demands a strategic business leader capable of cultivating robust connections with high-net-worth individuals (His), ultra-high-net-worth individuals (Unwise), corporate entities, and government bodies, while guiding the team to surpass sales objectives consistently.
Oversee and execute a range of critical duties to ensure operational excellence and team productivity. Lead and guide team members through project execution, fostering collaboration and accountability. Develop and implement strategic initiatives to enhance efficiency, streamline processes, and drive organizational growth. Monitor performance metrics and key indicators to assess progress and identify areas for improvement. Provide mentorship and professional development opportunities to support team growth and skill enhancement. Collaborate with cross-functional teams to align goals and optimize resource allocation. Ensure adherence to company policies, industry regulations, and best practices in all operational activities.
Drive revenue growth by delivering high-value sales to High Net Worth Individuals (His), Ultra High Net Worth Individuals (Unwise), corporate entities, and government accounts for premium watches and luxury jewelry.
Achieve and exceed monthly, quarterly, and annual sales targets through focused ownership and consistent delivery of results.
Accelerate the expansion of the watches and fine jewelry category by leveraging strategic initiatives and market opportunities to maximize revenue potential and consumer engagement.
Execute high-value transactions and facilitate client conversions with precision and strategic oversight.
Develop and oversee a robust network encompassing corporate entities, diplomatic missions, and governmental organizations to cultivate and sustain client relationships.
Facilitate the expansion of transaction volumes and high-value gifting activities to enhance revenue performance and client engagement.
Ensure a robust external presence by meeting clients off-site in the boutique’s designated areas.
Cultivate a high-performance sales environment by fostering a dynamic and results-driven team culture.
Establish measurable key performance indicators for each sales executive on a daily, weekly, and monthly basis, while overseeing the compilation and submission of their reports.
Each week, facilitate structured sales reviews and individualized coaching sessions focused on enhancing product knowledge, centering techniques, and strategies for closing high-value sales.
Conduct weekly training sessions to enhance the team’s understanding of the product.
Reactivate all significant dormant accounts and convert them into active purchasing customers.
We are responsible for driving sales across all product categories for the brands represented by the company, catering to entry-level, mid-range, and high-end watch segments.
Maintain a robust client-facing presence by engaging with clients off-site, ensuring consistent visibility and accessibility outside the boutique environment.
Leads the coaching, mentoring, and professional growth initiatives for the sales boutique team members.
Experience
A bachelor’s degree in any field is required, and applicants holding international credentials are strongly encouraged to apply.
Established connections across high-net-worth individuals, corporate entities, and governmental organizations.
Seeking a candidate with a minimum of 10–15 years of sales experience, including at least a decade in a leadership role managing teams.
Proficiency in business-to-government (B2G), business-to-business (B2B), and business-to-consumer (B2C) markets is required.
A master’s degree in any field will be considered a valuable asset.
Skilled in utilizing the Microsoft Office Suite, including Word, Excel, and PowerPoint, with a strong command of its applications.
Demonstrates a track record of successfully finalizing high-value transactions.
We are seeking a highly skilled professional to join our dynamic team, requiring expertise in specific areas to successfully fulfill the role. The ideal candidate will possess strong analytical capabilities, exceptional problem-solving skills, and proficiency in relevant tools or technologies. Additionally, they must demonstrate excellent communication abilities, both written and verbal, to collaborate effectively with cross-functional teams. The position demands meticulous attention to detail, a proactive approach to challenges, and the capacity to work both independently and within a team. Prior experience in the field, along with a track record of achieving measurable results, is essential. Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment are also required.
Provides direction and fosters team development while overseeing staff performance, ensuring alignment with organizational goals and cultivating a collaborative work environment.
Skilled in executing high-stakes negotiations and cultivating strategic corporate relationships, with a proven ability to secure favorable outcomes through persuasive communication and relationship-building expertise.
Develops and implements strategic initiatives with precision, ensuring alignment with organizational objectives. Responsible for formulating actionable plans, allocating resources efficiently, and monitoring progress to drive sustainable growth and competitive advantage.
Leveraging data to inform strategic decisions is a key aspect of this role. Analyzing trends, metrics, and performance indicators will guide actionable insights, ensuring choices are grounded in evidence rather than intuition. This approach drives efficiency, mitigates risks, and enhances overall outcomes through measurable, objective evaluations.
Demonstrates strong financial literacy, including expertise in budget management and establishing performance targets.
Resolving conflicts and addressing challenges with effective solutions.
Expert-level familiarity with sales reporting software and platforms is required.
Submit your curriculum vitae to hr.dept@pololuxury.com to initiate the application process.
Qualifications
BA/BSc/HND
Experience Required
10 - 15 years
