We are in search of a highly intelligent, polished, and client-oriented NYC Corps Member to fill the position with Customer Service Representative. This opportunity presents itself as an excellent fit for a corps member aiming to secure a Primary Place of Assignment (PPA) within a dynamic healthcare and wellness setting.
The ideal candidate will function as the primary liaison for clients, managing inquiries, coordinating appointments, conducting follow-ups, and maintaining a consistently positive customer experience throughout the entire client engagement.
We are seeking an experienced professional to oversee project execution, ensuring timely delivery and adherence to quality standards. Key duties involve managing team workflows, coordinating cross-functional tasks, and maintaining clear communication with stakeholders to align expectations. Additionally, the role requires analyzing performance metrics, identifying areas for improvement, and implementing strategic initiatives to enhance productivity and efficiency. The position demands strong leadership skills, a proactive approach to problem-solving, and the ability to adapt to evolving project demands while ensuring compliance with company policies and industry regulations.
Professionally greet and assist clients with attentiveness and courtesy.
Professionally address client inquiries through phone calls, WhatsApp, email, and various social media channels.
Organize, validate, and oversee all client appointment scheduling activities.
Proactively engage with prospective and current clients to discuss consultations and treatment plans, ensuring clear communication and timely follow-through.
Ensure client records and appointment logs are meticulously maintained and kept up-to-date at all times.
Provide support for client arrival and departure procedures.
Disseminate details regarding available clinic services, ongoing promotions, and comprehensive treatment packages to interested parties.
Address customer inquiries with professionalism and discretion, elevating concerns to appropriate channels as needed.
Provide assistance to administrative and front desk functions as needed.
Consistently deliver exceptional customer service in every interaction.
Provide support for general office coordination and routine operational functions.
Seeking a candidate with a Bachelor’s degree in Computer Science or a related field, along with at least three years of professional experience in software development. Proficiency in programming languages such as Java, Python, or C++ is essential, along with a strong understanding of algorithms and data structures. Familiarity with database management systems and cloud computing platforms is preferred. Excellent problem-solving skills and the ability to work collaboratively in a team environment are required. Strong communication skills, both written and verbal, are necessary to effectively convey technical information to both technical and non-technical stakeholders.
Must currently be serving as an NYC Corps Member and be in search of a Primary Place of Assignment (PPA).
You are required to hold an Ordinary National Diploma (OND), Higher National Diploma (HND), or a Bachelor’s Degree from an accredited institution.
Demonstrates exceptional proficiency in both oral and written communication.
Exceptional ability to communicate effectively and build rapport with clients and colleagues is essential.
Maintains professional telephone communication and presents a polished appearance.
Demonstrates strong command of Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook.
Proven capability to manage multiple tasks efficiently while thriving in dynamic, high-pressure settings.
Exceptional ability to prioritize tasks and manage time efficiently.
Demonstrates keen observational skills and a strong aptitude for resolving challenges.
Prior customer service exposure proves advantageous, though it is not a strict prerequisite.
What We Offer
We foster a collaborative and professional workplace atmosphere.
Seasoned professionals with hands-on involvement in customer service, administrative duties, and healthcare operational processes are sought.
You can expect ample opportunities for advancing your career and expanding your professional skill set.
A competitive monthly stipend is provided, complemented by performance-driven bonuses to motivate excellence in role fulfillment.
Qualified and enthusiastic NYC Corps Members are encouraged to submit their CV via email to reverseaestheticshr@gmail.com, with the subject line clearly marked as “Customer Service Representative (NYC PPA).”
Qualifications
BA/BSc/HND , OND
Experience Required
0 - 2 years
