We are seeking a highly motivated professional to join our team in this pivotal role. This position demands a strong background in [specific field or industry], where the successful candidate will leverage their expertise to drive [key objectives or projects]. The ideal applicant must possess [X years] of relevant experience, along with proficiency in [specific skills or tools]. Responsibilities include [key responsibility 1], [key responsibility 2], and [key responsibility 3], with a focus on delivering measurable results. Additionally, the role requires the ability to collaborate effectively with cross-functional teams while maintaining a commitment to excellence and innovation.
We seek a meticulous and highly organized professional to join our Risk department as an Area Collections Executive. The selected candidate will spearhead efforts and processes related to the on-site collection of our PAY products. Additionally, they will provide strategic advice and recommendations to enhance customer payment compliance and satisfaction, ensuring the company’s offerings align with end-user expectations.
The role is a permanent, full-time position based in Nigeria, reporting directly to the Zonal Credit Manager for the West region.
What you would be expected to do
Evaluating regional portfolio and repayment patterns is essential, as it enables the development of daily, weekly, and monthly action plans aimed at enhancing collection rates from delinquent customers.
Conducting covert market visits ensures verification of sales quality and provides diverse insights from various regions, which are critical for refining strategic approaches to address issues such as disabled lamps and repayments.
Compiling weekly progress reports for the Sales and Risk Management teams, detailing field interventions executed and their corresponding outcomes, while also incorporating customer feedback and insights.
Develop and implement collection strategies to enhance repayment outcomes and improve customer satisfaction, including designing, piloting, and operationalizing the necessary processes.
Collaborating closely with Area Business Managers and Field Sales Executives to facilitate the recovery of products from delinquent customers when direct engagement becomes necessary.
Any instances of product tampering detected in the field must be promptly reported via the Risk team’s designated process and reporting mechanism.
Responsible for initiating and coordinating reporting measures and corrective actions against individuals engaged in fraudulent activities, including product tampering and deceptive sales practices by field sales executives, in strict adherence to established risk function guidelines.
Training field sales executives on effectively handling repossessions and resolving challenging customer collection matters to ensure smooth operations and maintain professional standards.
You will establish and maintain an operational cadence to engage with Agents (Field Officers), ensuring timely execution of collection calls and repossession tasks.
Establish and manage cash collection centers while strategically developing the essential collection area to ensure operational efficiency and financial integrity.
A suitable applicant would likely possess robust qualifications if they meet the following criteria.
A Bachelor’s degree or higher diploma in Finance, Community Development, Communication, Credit Risk Management, or related disciplines is required.
With a minimum of one year of professional experience in a comparable role, you should possess hands-on field experience, particularly in engaging with customers in rural and remote settlements.
We are eager to engage proactive professionals who are committed to driving collections efforts, resolving inquiries, and elevating the overall customer experience in the field.
Seeking candidates with proven experience in credit collections, debt recovery, or backgrounds in microfinance, fintech, or banking.
Maintains strong interpersonal skills and excels in clear, effective communication with colleagues and stakeholders.
We are enthusiastic about collaborating with rural customers and addressing their issues promptly and effectively.
Demonstrate exceptional proficiency in tracking and resolving issues effectively.
Collaborate effectively with various sales teams and cross-functional groups to ensure seamless integration and synergy across all departments.
Experience with the local area will be considered a valuable asset.
Sun King provides a dynamic and rewarding work environment where employees can thrive professionally. The company offers competitive compensation packages, comprehensive benefits, and ample opportunities for career growth and development. Employees are expected to demonstrate a strong commitment to excellence, innovation, and teamwork while contributing to the organization’s mission of delivering sustainable energy solutions. Key responsibilities include collaborating with cross-functional teams, analyzing market trends, and ensuring operational efficiency to drive business success. Candidates should possess relevant experience in the energy sector, strong analytical skills, and the ability to adapt to a fast-paced, evolving industry.
Professional development opportunities await in a fast-paced, rapidly growing sector known for its significant social influence.
We foster an inclusive and cooperative environment comprised of passionate professionals united by a shared commitment to innovation and its transformative potential for humanity and the planet.
You will engage in a genuinely multicultural environment, collaborating with and gaining insights from individuals of diverse geographical origins, nationalities, and cultural backgrounds.
Tailored learning and development programs from the Sun Center for Leadership are designed to enhance your leadership, managerial, and professional skills, fostering continuous growth and excellence.
Qualifications
BA/BSc/HND
Experience Required
1 year
