JOB SUMMARY
The Control Room Operator oversees the monitoring and coordination of security operations via surveillance systems, manages access control protocols, and supervises journey management to safeguard personnel, assets, and operational integrity. This position demands real-time observation, immediate incident resolution, and clear, efficient communication with field personnel and relevant stakeholders.
Oversee and execute a comprehensive range of duties encompassing strategic planning, operational oversight, and team leadership to drive organizational success. Ensure alignment of projects with business objectives while maintaining rigorous adherence to performance metrics and deadlines. Collaborate cross-functionally to streamline processes, enhance efficiency, and foster innovation across departments. Monitor key performance indicators (KPIs) to assess progress, identify areas for improvement, and implement corrective measures as necessary. Develop and nurture high-performing teams through mentorship, professional development initiatives, and a culture of accountability and continuous improvement.
Responsible for continuously observing and analyzing security feeds to detect and respond to potential threats or incidents, ensuring the protection of property and personnel. Maintains detailed logs of all activities and incidents observed during monitoring periods. Requires a high school diploma or equivalent, along with prior experience in security monitoring, preferably in a 24/7 operations center. Must possess strong attention to detail, the ability to multitask in fast-paced environments, and proficiency with surveillance software and equipment. Excellent written and verbal communication skills are essential for reporting incidents and coordinating with response teams.
Oversee CCTV and other surveillance systems to identify and promptly report any suspicious activities or potential security breaches.
Perform ongoing surveillance of designated areas and promptly report any incidents in accordance with predefined procedures.
Responsible for meticulously documenting all surveillance activities and incidents in detailed logs.
Access control management encompasses the systematic oversight of physical and digital entry permissions, ensuring only authorized individuals gain access to designated areas or systems. This role involves configuring, monitoring, and maintaining access control systems, including electronic locks, biometric scanners, and key card readers, to safeguard sensitive environments. Responsibilities include reviewing access requests, updating permissions, conducting audits, and addressing security breaches or unauthorized access attempts. Strong technical proficiency in access control software, problem-solving skills, and meticulous attention to detail are essential. Additionally, the position requires collaboration with IT teams, security personnel, and facility managers to align access policies with organizational needs.
Oversee and regulate entry to facilities by managing access control systems.
Ensure strict compliance with company protocols by validating and approving the entry and exit of employees, guests, and vehicles.
Monitor and report any unauthorized access attempts or security violations promptly to the appropriate authorities.
Our role involves overseeing the planning, coordination, and execution of travel arrangements for employees, ensuring compliance with safety protocols and company policies. Key responsibilities include assessing travel risks, organizing itineraries, and collaborating with travel providers to secure efficient and cost-effective transportation and accommodation. Candidates must possess strong organizational skills, attention to detail, and the ability to manage multiple priorities under tight deadlines. Proficiency in travel management software and familiarity with travel regulations are essential, along with excellent communication abilities to liaise with stakeholders and address travel-related inquiries. A minimum of three years of experience in a similar role is required.
Track personnel and vehicle movements vigilantly to guarantee safe and punctual arrivals and departures.
Maintain consistent communication with field staff throughout their trips and address any emergencies or deviations without delay.
Promptly report any delays, route deviations, or distress situations in accordance with established journey management protocols.
Incidents are identified, documented, and resolved through structured management and reporting processes, ensuring timely resolution and adherence to established protocols. Accurate and thorough incident documentation is maintained, including details of the issue, actions taken, and outcomes achieved. Regular analysis of incident trends supports proactive improvements in system reliability and operational efficiency. Collaboration with relevant teams ensures comprehensive incident resolution and minimizes future occurrences. Metrics related to incident frequency, resolution time, and impact are tracked and reported to stakeholders as required.
Respond to alarms, incidents, and emergencies with urgency and strict adherence to established Standard Operating Procedures.
Promptly notify appropriate stakeholders about incidents while delivering precise and timely situation updates.
Compose and file comprehensive incident reports in a timely manner.
Facilitate effective communication and coordination among team members, stakeholders, and departments to ensure seamless workflow and project execution. Serve as a liaison to bridge gaps between various parties, ensuring clarity in information sharing and alignment on objectives. Monitor progress, address any interruptions, and proactively resolve conflicts to maintain productivity and efficiency. Develop and implement structured processes to streamline interactions and improve collaborative efforts across the organization.
Act as the pivotal liaison among field teams, clients, and management, facilitating seamless communication across all levels.
Deliver prompt updates and maintain seamless coordination throughout operations and emergencies.
Maintains accurate and up-to-date documentation and record-keeping systems to ensure compliance with organizational and regulatory standards.
Accurately document all activities, incidents, communications, and system reports in detailed logs.
Maintain accurate and thorough documentation to meet all compliance and audit standards.
Ensures adherence to regulatory standards and internal policies to uphold compliance and safety protocols. Conducts routine inspections and audits to identify potential hazards and mitigate risks. Develops and implements training programs to educate employees on safety procedures and compliance requirements. Maintains accurate records of incidents, inspections, and corrective actions taken. Collaborates with management to establish and enforce safety policies. Investigates accidents and incidents to determine root causes and recommends preventive measures. Stays updated on industry regulations and best practices to ensure ongoing compliance. Serves as a liaison between the organization and regulatory agencies to facilitate inspections and reporting.
Comply rigorously with all organizational policies, security protocols, and applicable regulatory standards to ensure operational integrity and adherence to legal obligations.
All operations must adhere strictly to established safety protocols to ensure compliance and mitigate risks.
We seek a candidate who meets the following essential criteria: a bachelor’s degree in a relevant field, at least three years of hands-on experience in a comparable role, proficiency in industry-standard software tools, and strong interpersonal skills to collaborate effectively in a team environment. Additionally, the ideal applicant should demonstrate problem-solving abilities, adaptability to evolving project demands, and a commitment to maintaining high standards of accuracy and efficiency in all responsibilities.
A bachelor’s degree in a relevant field and a minimum of three years of professional experience are required for this role. Candidates should possess a strong academic background and practical expertise in the specified industry. Prior to work experience in a related position is highly desirable, as it demonstrates the ability to apply knowledge effectively in a professional setting.
Holds a minimum qualification of an Ordinary National Diploma (OND), Higher National Diploma (HND), or a Bachelor’s degree, or an equivalent academic credential.
Experience in a control room, security operations, or monitoring capacity is beneficial.
We are seeking candidates who possess a robust set of skills and relevant competencies to excel in this role. The ideal applicant must demonstrate strong analytical capabilities, exceptional problem-solving skills, and the ability to work effectively within a team environment. Proficiency in industry-specific software and tools is essential, as is a solid understanding of best practices and emerging trends in the field. Additionally, the candidate should exhibit excellent communication skills, both written and verbal, to convey complex ideas clearly and collaborate seamlessly with stakeholders. Adaptability, attention to detail, and a proactive approach to continuous learning are highly valued traits. Prior experience in a similar position and a proven track record of delivering measurable results will be key differentiators for consideration.
Demonstrates meticulous attention to detail and a keen awareness of situational dynamics.
Proficient in articulating ideas clearly and delivering concise reports with accuracy.
Thrives in high-pressure environments and effectively manages urgent situations with composure and efficiency.
Requires expertise in operating CCTV systems, utilizing tracking tools, and handling fundamental computer applications.
Effectively manages multiple tasks simultaneously while maintaining strong organizational skills to ensure seamless workflow and productivity.
WORKING CONDITIONS
This position operates on a rotating shift schedule, encompassing evenings, weekends, and recognized public holidays.
Maintains vigilance and heightened awareness over prolonged durations to ensure timely detection of any anomalies or changes.
Skilled in operating CCTV systems, tracking tools, and fundamental computer applications with a high degree of competence.
Highly developed coordination and multitasking skills, with the ability to manage multiple responsibilities efficiently and effectively.
Interested and eligible applicants are encouraged to submit their updated curriculum vitae via email to resourcing@halogen-group.com, ensuring the position title is clearly stated in the subject line.
Qualifications
BA/BSc/HND , OND
