Dover’s Dental Clinic is in search of a highly efficient, detail-oriented, and proactive Operations & Administration Officer to enhance the smooth functioning of our expanding dental practice located in Leak Phase 1, Lagos.
The ideal candidate will collaborate effectively with leadership, employees, and patients to uphold seamless clinic operations, deliver outstanding patient care, and streamline administrative procedures.
Oversee a comprehensive range of duties including strategic planning, operational execution, and performance evaluation to ensure organizational objectives are met efficiently. Develop and implement policies, procedures, and best practices to enhance workflow, productivity, and compliance with industry standards. Lead cross-functional teams by fostering collaboration, assigning clear roles, and monitoring progress to drive project success. Analyze data, identify trends, and generate actionable insights to inform decision-making and optimize resource allocation. Serve as a key liaison between senior leadership, stakeholders, and external partners to facilitate transparent communication and alignment of goals. Ensure adherence to legal, regulatory, and ethical guidelines while maintaining high standards of accountability and professionalism.
Oversee the daily administration and operational workflows of the clinic.
Oversee the scheduling of patient appointments, handle incoming inquiries, and ensure consistent follow-up communications to maintain seamless patient care and operational efficiency.
Professionally greet and assist patients with courtesy and efficiency.
Ensure meticulous and precise documentation of patient records to uphold the integrity and accuracy of all healthcare information.
Support staff scheduling and ensure seamless operational coordination.
Oversee inventory management, track office supplies, and assess procurement requirements to ensure seamless operational efficiency.
Monitor financial transactions and provide support for preparing administrative reports.
Assist in the development and implementation of clinic marketing strategies aimed at enhancing patient acquisition and retention while fostering meaningful engagement with the healthcare community.
Coordinate and oversee social media and content creation initiatives as needed.
Maintain a professional, well-structured, and highly efficient clinic environment to support optimal operations and patient care standards.
Develop, enforce, and continuously review clinic policies and operational procedures to ensure alignment with organizational standards and regulatory requirements.
Assist in performing any additional responsibilities as reasonably directed by management.
REQUIREMENTS
A relevant field-related qualification such as OND, HND, or a Bachelor’s Degree is required for this position.
A minimum of two years of professional experience in administrative support, customer relations, or operational roles is required.
Proven ability to communicate effectively and build strong interpersonal relationships is essential. Candidates must demonstrate exceptional skill in articulating ideas clearly, engaging collaboratively with colleagues, and fostering productive professional connections.
Highly proficient in managing multiple tasks simultaneously while maintaining exceptional organizational skills.
Proficient in utilizing computer applications, including Microsoft Office, Google Workspace, and various social media platforms, is essential.
Demonstrates proficiency in both autonomous work and collaborative team environments, adapting seamlessly to individual and group responsibilities. Exhibits self-motivation while fostering effective communication and cooperation with colleagues to achieve shared objectives.
A polished and professional demeanor, coupled with an enthusiastic and can-do mindset, is required for this role.
Proficiency in healthcare, hospitality, customer service, or clinic administration is beneficial.
ADDITIONAL ADVANTAGE
Professionals equipped with any of the following proficiencies will be particularly well-suited for consideration.
We seek a dynamic professional to oversee and execute our social media strategy, ensuring consistent brand representation across all platforms. The ideal candidate will create engaging content, monitor trends, and analyze performance metrics to optimize reach and engagement. Responsibilities include developing and curating posts, managing community interactions, and collaborating with cross-functional teams to align messaging with marketing goals. Proficiency in social media platforms, content creation tools, and analytics software is required, along with strong writing and communication skills. A minimum of two years of experience in social media management or a related field is necessary, and familiarity with SEO best practices is a plus.
We are seeking a skilled content creator to develop engaging, high-quality material across various platforms. Responsibilities include researching topics, crafting compelling narratives, and optimizing content for SEO and audience engagement. The ideal candidate will have a strong portfolio demonstrating expertise in written, visual, or multimedia content, along with proficiency in content management systems and analytics tools.
Photography and videography professionals are tasked with capturing high-quality visual content using advanced equipment such as cameras, drones, and lighting setups. They must possess strong creative and technical skills, including expertise in composition, editing software, and post-production techniques. The role requires meticulous attention to detail, the ability to work under tight deadlines, and proficiency in storytelling through visual media. Additionally, candidates should have a solid understanding of color theory, lighting techniques, and equipment maintenance to ensure consistent, professional results. Experience with photo and video editing platforms, as well as a strong portfolio showcasing diverse projects, is highly desirable.
We are seeking a creative Graphic Design professional with expertise in visual communication to join our team. The ideal candidate will be proficient in industry-standard design software, such as Adobe Creative Suite, and possess a strong portfolio demonstrating their ability to craft compelling designs across various media. Responsibilities include developing visual concepts, creating layouts, and producing high-quality graphics for digital and print projects. The position requires exceptional attention to detail, a keen eye for aesthetics, and the ability to meet tight deadlines. Strong communication skills and the capacity to collaborate effectively with cross-functional teams are also essential.
Effective digital marketing strategies drive brand awareness, engagement, and conversions through targeted online campaigns. This role requires expertise in SEO, content marketing, social media management, and data analytics to optimize performance and ROI. Candidates must possess a bachelor’s degree in marketing, communications, or a related field, along with 3+ years of hands-on experience in digital marketing. Proficiency in tools like Google Analytics, Meta Business Suite, and email marketing platforms is essential, as is a strong understanding of consumer behavior and market trends. Responsibilities include developing and executing multichannel campaigns, analyzing campaign metrics to refine strategies, and collaborating with cross-functional teams to align marketing efforts with business objectives. Exceptional analytical, creative, and communication skills are critical for success in this dynamic role.
Skilled professionals are sought to oversee sales initiatives and cultivate enduring client relationships, ensuring sustained revenue growth and customer satisfaction.
WHAT WE OFFER
We foster an inclusive and professional workplace atmosphere that encourages collaboration and mutual respect among all team members.
We offer significant avenues for professional advancement and skill enhancement.
In today’s dental practice, you will gain hands-on experience with the latest operational techniques and technologies employed in modern dental environments. Through this opportunity, you will develop a comprehensive understanding of the workflows, systems, and best practices that define contemporary dental care delivery. This exposure will equip you with valuable insights into efficient practice management, patient care protocols, and the integration of advanced tools and methodologies in the field.
A compensation package that is commensurate with your level of experience and professional qualifications will be provided.
Shortlisted candidates will receive notification; please note that not all applicants will be contacted.
Interested and eligible applicants are encouraged to submit their CV to care@doversdental.com, with the position clearly indicated in the subject line of the email.
Qualifications
BA/BSc/HND , OND
Experience Required
2 - 10 years
