Job Summary
We are seeking a skilled Front Office/Receptionist with at least three years of professional experience in the front office operations of a well-regarded hotel or service apartment.
Oversee comprehensive responsibility for managing and executing assigned projects, ensuring adherence to established timelines, budgets, and quality standards. Collaborate closely with cross-functional teams to align objectives, resolve challenges, and foster a cohesive work environment. Develop and implement strategic plans, policies, and procedures to enhance operational efficiency and drive continuous improvement. Monitor progress through regular assessments, performance metrics, and stakeholder feedback to identify areas for optimization and innovation. Serve as a key liaison between departments, senior leadership, and external partners to facilitate seamless communication and decision-making. Ensure compliance with organizational policies, industry regulations, and ethical guidelines to maintain integrity and accountability. Provide mentorship and guidance to team members to support professional growth and enhance overall productivity.
Ensure guests are welcomed and depart in accordance with the established company protocols and service benchmarks.
Provide guests with detailed information regarding room amenities, utilities, and nearby attractions to enhance their stay experience.
Deliver consistently outstanding customer service by promptly and proficiently managing all incoming calls and emails with professionalism and precision.
Act as a liaison with the Manager to address any issues or concerns promptly and effectively.
Responsibilities include accurately processing a substantial volume of reservations while meticulously documenting any special requests to ensure comprehensive and error-free order fulfillment.
As a brand ambassador for the property, actively promote and upsell its facilities to enhance guest experiences and drive revenue growth.
Our team is responsible for meticulously verifying that all billing processes align precisely with the Company’s established standards and protocols.
Managing reservations and cancellations, primarily conducted via phone, email, or in-person, while documenting the details in the computer system.
Answer inquiries regarding facility details as well as local transportation options, points of interest, and entertainment venues.
Leverage your sales expertise to market supplementary hotel amenities and offerings, thereby enhancing guest satisfaction and revenue generation.
Handling customized guest requests, including room service orders, transportation arrangements like taxi bookings, or scheduling wake-up calls, is a key responsibility of this role.
The role involves relaying messages and correspondence to guests, as well as collecting mail for posting.
Upon encountering any guest-related issues, it is imperative to promptly escalate them to the relevant staff member for resolution.
We warmly receive and register new guests upon their arrival to ensure a smooth and pleasant check-in experience.
During the check-in process, guests are informed of all relevant policies to ensure compliance and a smooth experience.
Confirm the validity and authenticity of guests’ chosen payment methods to ensure secure and successful transactions.
Upon arrival, guests will be provided with their room keys and detailed directions to their respective rooms, ensuring a smooth and welcoming check-in experience.
Responsible for documenting and updating guest room reservation details accurately and promptly.
Accurately calculate and record guests’ bills, ensuring all charges are properly posted to their accounts.
Here’s a professional version of your paragraph:
“Provide guests with additional comfort items such as extra pillows and cots, as well as essential toiletries to meet their needs.”
Craft and deliver communications to guests, ensuring all messages are conveyed accurately and promptly to meet their needs and maintain high standards of hospitality service.
Prepare incident reports, compile daily activity logs, and generate any additional documentation as directed by management to ensure accurate record-keeping and compliance with organizational standards.
Reserve and coordinate the booking of conference rooms as required, ensuring all arrangements are made in a timely and efficient manner to meet scheduling demands.
Provide support for administrative and clerical duties as required.
Uphold an optimistic and professional demeanor consistently throughout all interactions and responsibilities.
Provide guests with seamless internet and Wi-Fi connectivity solutions.
Ensure strict adherence to all hotel policies and procedures while maintaining high standards of guest service and operational efficiency.
Monitor and promptly report any observed violations, unethical behavior, or inappropriate actions by guests to ensure the safety and integrity of the establishment.
Promptly notify appropriate authorities in the event of emergencies.
Maintain a tidy and professional front desk and reception area at all times.
Any additional duties or special projects as assigned by management.
Seeking a highly skilled and experienced professional to spearhead our team with exceptional expertise in [industry/field]. The ideal candidate must possess a minimum of [X years] of relevant work experience, along with a proven track record of [specific skill or achievement]. Proficiency in [specific software/tool] and a strong understanding of [key concept or methodology] are essential. Additionally, the candidate should have excellent communication and leadership abilities to effectively collaborate with cross-functional teams and drive project success. A relevant degree or certification in [field] is required, and familiarity with [industry-specific regulation or standard] is highly desirable.
The successful candidate is required to hold an OND, HND, or B.Sc. in a pertinent discipline.
A certificate in Hospitality Industry operations combined with proficiency in front office hospitality software applications would be considered beneficial.
Residing within the GBA, Ojodu Berger, Agee, or IKEA areas would be advantageous for this role.
Interested candidates are invited to submit their applications through the established application method outlined below.
Interested and eligible applicants are requested to submit their curriculum vitae via email to hr.dmholdingslimited@gmail.com, ensuring the job title and your geographic location are included in the subject line.
Qualifications
BA/BSc/HND , OND , Professional Certificate
