Job Summary
The Telesales Representative / Content Creator is tasked with boosting sales via proactive outbound efforts and responsive inbound interactions, while also designing engaging digital content to highlight the company’s offerings. The ideal hire will contribute significantly to lead generation, enhance brand recognition, cultivate customer relationships, and ensure high levels of client satisfaction and retention.
Key Duties Include Overseeing Daily Operations, Ensuring Compliance With Company Policies And Regulatory Standards, Managing Team Performance And Productivity, Facilitating Cross-Functional Collaboration, Identifying Process Improvements To Enhance Efficiency, And Delivering Exceptional Customer Service. The Role Requires Strong Leadership And Communication Skills, Proficiency In Relevant Software Tools, A Minimum Of Five Years Of Experience In A Related Field, And The Ability To Multitask Effectively. Additionally, The Position Demands A Bachelor’s Degree In Business Administration Or A Comparable Discipline, A Proactive Problem-Solving Approach, And A Commitment To Continuous Professional Development.
Facilitate both outbound and inbound telephone communications to cultivate leads and effectively transition prospects into loyal customers.
Respond promptly to inquiries and ensure a robust sales pipeline is consistently maintained.
Develop and nurture enduring connections with both current and potential clients to foster long-term partnerships and growth opportunities.
Craft compelling content tailored for social media channels, marketing initiatives, and promotional assets.
Work closely with the marketing team to develop and implement content strategies aimed at boosting brand recognition and engagement.
Handle customer inquiries, complaints, and service requests via phone, email, and social media in a timely and professional manner.
Deliver precise details regarding the company’s offerings, including products, services, and active promotional initiatives.
You will be responsible for meticulously documenting customer interactions, sales activities, and follow-up actions within the assigned systems.
Evaluate customer feedback on an ongoing basis and offer strategic insights to enhance service delivery and overall customer experience.
Collaborate effectively with the operations and sales teams to maintain flawless service delivery and uphold high standards of client satisfaction.
Achieve established sales objectives and maintain high levels of customer interaction and satisfaction.
Perform all additional duties as directed by management, ensuring alignment with organizational objectives and operational needs.
A successful candidate must possess a bachelor’s degree in a relevant field, such as engineering, computer science, or business administration. Proven experience in project management, with a minimum of three years in a leadership role, is required. Strong analytical and problem-solving skills, along with excellent communication abilities, are essential. Familiarity with industry-standard software and tools, as well as a track record of delivering projects within budget and on schedule, is highly desirable. The ability to work collaboratively in a team environment and manage multiple priorities under tight deadlines is crucial.
A bachelor’s degree or Higher National Diploma (HND) in Marketing, Mass Communication, Business Administration, Communications, or a closely related discipline is required.
Proven experience in telesales, customer service, content creation, or a comparable field, with a minimum of two to three years, is required.
Proficiency in the real estate, media, or a comparable industry represents a valuable asset.
Proven ability to convey ideas clearly and effectively through both spoken and written channels.
Proven expertise in sales, negotiation, and cultivating strong client relationships.
Proven expertise in developing compelling social media and marketing content that captivates audiences and drives engagement.
Skilled in utilizing Microsoft Office Suite and social media management tools effectively.
Demonstrates exceptional organizational abilities and the capacity to manage multiple tasks efficiently, all while maintaining a strong customer-centric approach.
Proven capability to operate autonomously while also collaborating effectively within high-pressure, dynamic team settings.
Aurelia Tenet Consulting Limited operates as an equal opportunity employer, selecting candidates solely on the basis of merit, qualifications, and organizational requirements.
Interested and eligible applicants are invited to submit their curriculum vitae via email to aureliatenetconsultingltd@gmail.com, ensuring the subject line clearly states: “Application for Telesales Representative / Content Creator – Abuja.”
Qualifications
BA/BSc/HND
Experience Required
2 years
