Purpose
To ensure outstanding client experiences, we are seeking a skilled professional to oversee client relationships, address inquiries promptly, resolve concerns efficiently, and maintain a seamless journey throughout the property sales and acquisition process.
Oversee and execute core duties encompassing a comprehensive range of operational, administrative, and project-based tasks essential to the role’s success. Lead strategic initiatives, ensuring alignment with organizational objectives while maintaining rigorous adherence to established policies and procedures. Collaborate cross-functionally with internal teams to streamline workflows, optimize efficiency, and drive measurable outcomes. Serve as a primary point of contact for stakeholders, addressing inquiries, resolving issues, and fostering productive relationships to enhance overall productivity. Monitor performance metrics, identify areas for improvement, and implement data-driven solutions to sustain continuous growth and operational excellence.
Act as the main liaison for clients, prospects, investors, and prospective property buyers, facilitating communication and ensuring their needs are addressed promptly and effectively.
Handle client inquiries with professionalism and urgency, delivering precise details regarding properties, offered services, pricing structures, and transaction processes.
Develop and nurture enduring client connections to boost satisfaction, strengthen loyalty, and improve retention rates.
Proactively contact and nurture leads, inquiries, and current clients to maintain ongoing engagement and facilitate the progression of sales opportunities.
Collaborate closely with the sales, marketing, and operations teams to guarantee the fulfillment of client requirements.
Respond to client complaints, inquiries, and service-related issues with professionalism, addressing concerns promptly to achieve satisfactory resolutions.
Responsibilities include managing and updating client records, documenting interactions, capturing feedback, and entering transaction history into the company’s database.
Provide clients with expert assistance in navigating property acquisition, leasing, or investment transactions to facilitate seamless and satisfactory outcomes.
Collect client feedback and develop strategic recommendations to enhance service delivery and elevate overall customer satisfaction.
Compile regular assessments detailing client engagement metrics, satisfaction indicators, feedback trends, and retention initiatives to provide comprehensive performance insights.
Seeking a highly motivated individual to oversee daily operations, ensuring adherence to established protocols and standards. The ideal candidate must possess advanced proficiency in project management software, exceptional analytical capabilities, and a proven track record in team leadership. A minimum of five years of experience in a similar role, along with a bachelor’s degree in business administration or a related field, is required. Strong communication skills, both written and verbal, are essential for collaborating with stakeholders and reporting progress effectively. Responsibilities include managing project timelines, allocating resources efficiently, and identifying opportunities for process improvement.
A bachelor’s degree in Business Administration, Marketing, Communications, Customer Service Management, or a closely related discipline is required.
Seeking candidates with at least two to three years of professional experience in Client Relationship Management, Customer Service, Account Management, or related fields.
A solid background in client relations or customer service within the real estate, property development, construction, or property management sector is required.
Demonstrates exceptional proficiency in both oral and written communication.
Demonstrates exceptional proficiency in fostering meaningful connections, skillfully negotiating solutions, and cultivating productive professional relationships.
Demonstrates outstanding proficiency in organizing tasks efficiently, addressing challenges with innovative solutions, and navigating conflicts constructively to maintain a harmonious work environment.
Demonstrates exceptional capability to oversee diverse client portfolios and prioritize competing tasks with efficiency and precision.
Proven expertise in utilizing Microsoft Office Suite and customer relationship management (CRM) systems is required.
Exceptional focus on detail and unwavering dedication to providing superior customer service are required.
Preferred Attributes
Demonstrates a strong capacity to align client expectations with deliverables while fostering enduring partnerships that support sustained business growth.
Demonstrates a comprehensive grasp of property sales methodologies and real estate customer service protocols.
Maintains a polished and professional appearance, conveys a proactive and optimistic demeanor, and prioritizes customer satisfaction in all interactions.
The ideal applicant should be female and live on Lagos Island or in the surrounding areas.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
