About the job
Proactively pursue overdue accounts and outstanding invoices through phone communication, email correspondence, and in-person visits to ensure timely resolution.
Conduct comprehensive evaluations of new customer credit applications, meticulously analyze financial documentation, and determine suitable credit limits based on established risk parameters.
Investigating and resolving invoice discrepancies, short payments, and billing disputes are essential responsibilities to ensure timely and accurate payments.
Post incoming payments with precision and reconcile customer accounts meticulously using ERP systems.
Prepares and submits periodic aging reports and monitors collection key performance indicators, such as Days Sales Outstanding (DSO), for leadership review.
Escalation responsibilities include establishing and executing collection protocols, as well as promptly referring any delinquent accounts to the Team Lead for further action.
Collaborate with sales, marketing, finance, and executive team members to design, implement, and maintain an effective credit control system.
Develop and implement policies aligned with customer service excellence to guarantee timely customer payment submissions.
Evaluate customer credit reports, make determinations to approve or decline applications, and convey decisions expeditiously to the relevant personnel.
Negotiate customized repayment arrangements with clients and establish appropriate loan terms and conditions to align with their financial circumstances.
Maintain accurate and up-to-date loan records while performing routine evaluations of the credit-control system to identify areas for enhancement. Based on findings, propose and execute necessary adjustments to minimize delinquencies and bad debt occurrences.
Report any discrepancies in payments to the Team Lead overseeing the assigned customer accounts or the relevant team.
Oversee the timely collection of outstanding invoices and payments, ensuring adherence to established company collections protocols and taking corrective measures where needed.
Enhance and streamline debt collection procedures to optimize efficiency and effectiveness.
Seeking a candidate with a strong foundation in essential technical competencies and specialized proficiencies. The ideal applicant will possess proven expertise in key areas required for this role, including but not limited to analytical thinking, problem-solving, and proficiency with relevant tools or software. Demonstrated experience in similar responsibilities, such as project management, data analysis, or system administration, is highly valued. Additionally, familiarity with industry-specific standards, regulatory compliance, or best practices will be advantageous. Strong communication skills, both written and verbal, are necessary to effectively collaborate with teams and stakeholders.
Demonstrates strong expertise in utilizing financial accounting software and enterprise resource planning (ERP) systems effectively.
Conducts comprehensive analysis of data to extract meaningful insights and support informed decision-making processes. Demonstrates proficiency in statistical methods, data visualization techniques, and the use of analytical tools to interpret complex datasets. Identifies trends, patterns, and anomalies within data to provide actionable recommendations for business improvement. Ensures accuracy and integrity of analytical findings through rigorous validation and verification procedures. Collaborates with cross-functional teams to align data-driven strategies with organizational objectives and operational needs. Maintains up-to-date knowledge of industry best practices and emerging technologies in data analysis to enhance analytical capabilities and deliver value-added solutions.
Skilled in crafting compelling arguments to drive mutually beneficial agreements.
Tactful communication is essential, requiring the ability to convey messages thoughtfully and diplomatically while maintaining clarity and respect. This skill ensures interactions remain professional, fostering positive relationships and minimizing misunderstandings. Proficiency in adjusting tone, word choice, and delivery based on context and audience is critical to achieving desired outcomes while preserving rapport and goodwill. Strong interpersonal skills and emotional intelligence further enhance one’s capacity to navigate sensitive discussions with poise and effectiveness.
Skilled in mediating disputes and facilitating constructive dialogue to reach mutually agreeable solutions, ensuring productive work environments and maintaining positive relationships among team members. Proficient in identifying underlying issues, assessing stakeholder needs, and implementing tailored strategies to address conflicts effectively. Strong interpersonal and communication skills are essential to navigate sensitive situations with diplomacy and empathy. Experience in facilitating discussions, negotiating compromises, and promoting collaboration to resolve disagreements constructively is required.
Meticulous attention to detail is essential to ensure accuracy and precision in all tasks.
Qualifications
BA/BSc/HND
