We are seeking a motivated individual to join our team in this pivotal role, where you will play a key part in driving our company’s success. Your primary responsibilities will include managing critical projects, collaborating with cross-functional teams, and ensuring operational efficiency across departments. The ideal candidate will possess a proven track record in [specific industry/field, if applicable], along with strong analytical and problem-solving skills. Additionally, proficiency in [required software/tools] and exceptional communication abilities are essential. A bachelor’s degree in [relevant field] or equivalent experience is required, and prior experience in [specific role or industry experience] is highly preferred. This position offers an opportunity to contribute to meaningful initiatives while developing professionally within a dynamic environment.
The Lead, Merchant KYC Support oversees the operational and strategic implementation of Know Your Customer (KYC) initiatives throughout the organization. This role involves directing a team of KYC Support Officers, supervising merchant onboarding procedures, maintaining adherence to regulatory standards, and upholding the accuracy of customer due diligence processes.
The position demands comprehensive knowledge of KYC policies, risk assessment methodologies, and regulatory compliance requirements, along with the capacity to facilitate cross-functional collaboration to uphold a robust risk framework and mitigate financial crime risks.
We are seeking a highly organized and detail-oriented professional to oversee a wide range of administrative and operational tasks, ensuring efficiency and accuracy in daily workflows. The role demands meticulous planning, problem-solving, and the ability to manage multiple priorities while maintaining high standards of quality. Key duties include coordinating schedules, preparing reports, handling correspondence, and facilitating communication between teams to support seamless collaboration. Additionally, the position requires strong analytical skills to evaluate processes, identify areas for improvement, and implement effective solutions. Candidates must demonstrate proficiency in relevant software, exceptional time management, and the capacity to adapt to evolving priorities in a fast-paced environment.
Furnish guidance, mentorship, and real-time supervision to the KYC Support team, guaranteeing the prompt and precise fulfillment of onboarding and periodic review responsibilities.
Conduct thorough evaluations of high-risk client files and associated risk assessments, subsequently elevating intricate cases and proposals to senior management for definitive authorization.
Oversee the ongoing enhancement and optimization of due diligence workflows, validate documentation processes, and establish robust risk classification standards.
Execute client reviews on a periodic, trigger-based, and event-driven schedule, ensuring strict adherence to regulatory requirements and timely completion.
Guarantee the precision and integrity of KYC-related documentation alongside the meticulous maintenance of audit trails to uphold compliance standards.
Serve as a central resource for internal stakeholders when addressing KYC documentation discrepancies or onboarding obstacles.
Work collaboratively with Compliance, Risk, Data & Document Management, and Customer Success teams to ensure KYC support aligns with established risk frameworks.
Monitor and assess regulatory developments and evolving KYC guidelines, proposing necessary adjustments to internal processes to ensure ongoing compliance.
Facilitate the creation and implementation of KYC-focused training initiatives for internal teams and key cross-functional collaborators.
Prepare comprehensive performance and risk exposure reports on a regular basis to support management in making informed decisions.
Requirements
A bachelor’s degree in Law, Finance, Business Administration, or an equivalent field is required for this position.
With a minimum of four to six years of professional experience in areas such as Know Your Customer (KYC), client onboarding, regulatory compliance, or risk management, candidates are expected to demonstrate a strong foundation in these critical functions.
Proven leadership experience in guiding and developing teams within financial services or fintech organizations.
Demonstrates a comprehensive grasp of business account onboarding processes and the specific documentation requirements for SMEs and corporate clients.
Proficiency in relevant regulatory frameworks, including Anti-Money Laundering (AML) laws, the Central Bank of Nigeria’s Know Your Customer (KYC) Guidelines, and Financial Action Task Force (FATF) Recommendations, is strongly desired.
Proficient in analytical thinking, effective communication, and the ability to manage stakeholders are essential attributes for this role.
A strong familiarity with KYC systems and tools would be beneficial for this role.
Demonstrates meticulous attention to detail and thrives in dynamic, high-pressure work settings.
Success is characterized by consistently achieving and exceeding predefined goals, demonstrating measurable impact in key performance areas, maintaining high standards of quality and efficiency, and contributing to the overall growth and success of the organization. Individuals who embody this vision exhibit strong problem-solving skills, adaptability in dynamic environments, and a commitment to continuous learning and innovation. They effectively collaborate across teams, communicate with clarity, and lead initiatives that drive tangible results. Additionally, they uphold ethical standards, foster a positive work culture, and align their contributions with the company’s strategic objectives.
Ensure merchant accounts undergo timely and precise onboarding processes while conducting thorough risk-based evaluations to maintain compliance and security standards.
Enhance the organization’s risk management framework by guaranteeing compliance with the latest Know Your Customer (KYC) regulatory standards.
Implement stringent process controls to ensure full regulatory adherence and eliminate audit discrepancies.
Enhance the efficiency of the onboarding process and review cycles by reducing turnaround times without compromising the established quality benchmarks.
Develop a highly skilled and adaptable KYC support team by implementing ongoing mentoring and educational programs.
Ensure exceptional satisfaction among internal stakeholders who depend on KYC support services.
What We Can Offer You
We foster a culture where employees are our top priority, ensuring each team member’s well-being is paramount. Our organization is designed to amplify every individual’s voice, fostering an environment of mutual support and collaboration. At the heart of our ethos, we remain committed to our shared humanity.
We cultivate an environment that prioritizes continuous learning and professional growth, fostering knowledge exchange and skill development through structured training initiatives.
You will be provided with a competitive salary, pension plan, health insurance coverage, an annual bonus, and additional benefits.
Qualifications
BA/BSc/HND
Experience Required
4 - 6 years
