Key Result Areas
We are seeking to enhance our market presence and increase the adoption of our solutions across diverse customer segments. The role involves identifying key market opportunities, analyzing competitive dynamics, and developing strategic initiatives to drive product adoption. Additionally, the position requires collaborating with cross-functional teams to ensure alignment with business goals and customer needs, while also measuring and reporting on penetration metrics to assess performance and inform future strategies.
Perform routine market visits to evaluate the extent of root coverage and ensure the availability of company products within the designated region.
Propose strategic recommendations for product improvements aimed at boosting sales performance and enhancing overall customer satisfaction.
Position new products strategically to expand market reach and enhance regional brand equity.
Design and sustain a streamlined distribution network to guarantee punctual deliveries and exceptional customer service standards.
Effectively manage the SKU portfolio to ensure the achievement of established targets.
Effectively manage customer relationships to ensure satisfaction and retention. Analyze customer data to identify trends, preferences, and opportunities for engagement. Develop and implement strategies to enhance customer loyalty and drive repeat business. Collaborate with cross-functional teams to align customer-centric initiatives with organizational goals. Utilize CRM systems to track interactions, monitor performance metrics, and generate actionable insights. Maintain a deep understanding of customer needs to tailor solutions and improve overall experience.
Maintain a comprehensive and up-to-date database of all regional trade partners to facilitate seamless access and communication.
Record client engagements and preserve information pertaining to transactions, accounts, and business associates.
Facilitate the promotion of the Company’s products by providing assistance to trade partners in their routine activities.
Assemble a comprehensive trade database encompassing distributors, retailers, and supermarkets to support strategic initiatives.
Consult with clients to evaluate their changing requirements and gauge the strength of the company’s engagement with them.
Respond promptly to and address customer inquiries, complaints, and service-related issues as they arise.
Analyze market trends, track competitor actions, and evaluate customer feedback to identify strategic insights.
Reporting to [specific manager/title], this role is accountable for delivering comprehensive reports and analyses as required. You will ensure data accuracy and timeliness, presenting insights to stakeholders to support informed decision-making. Regular updates on key performance indicators (KPIs) and project milestones are part of your responsibilities, along with collaborating with cross-functional teams to gather and validate information. Proficiency in business intelligence tools or reporting software is essential to streamline data collection and visualization.
Craft and deliver compelling sales presentations and proposals tailored for the head of sales and senior management, ensuring alignment with strategic objectives and key performance indicators.
To ensure timely responses to customer inquiries and generated leads, diligently follow up with each contact.
Responsibilities include meticulously documenting all sales transactions and customer engagements to ensure comprehensive and precise record-keeping.
Compile ad hoc reports as needed to support decision-making processes and operational requirements. Ensure accuracy, timeliness, and relevance of the data presented, tailoring each report to address specific business inquiries or challenges. Apply analytical skills to interpret findings and provide actionable insights. Collaborate with cross-functional teams to gather necessary information and validate report content. Maintain proficiency in relevant software tools to efficiently generate and distribute these reports.
Track and analyze critical metrics to evaluate performance and drive organizational success, ensuring alignment with strategic objectives. Regularly monitor progress against established benchmarks to identify trends, address inefficiencies, and optimize operational outcomes. Utilize data-driven insights to inform decision-making and enhance overall productivity, accountability, and goal attainment.
Address all customer complaints and requests promptly, ensuring timely resolution to maintain high levels of satisfaction and service excellence.
Maintaining absolute precision in all customer records and databases while ensuring rapid access to critical information is essential.
Maintain a favorable brand image and enhance customer perception metrics consistently.
Proficient in leveraging technology and Microsoft Office Suite, including Word, Excel, and PowerPoint, as well as operating essential office equipment such as printers, fax machines, and scanners.
Deliver outstanding customer service while promptly addressing and resolving any concerns.
Bachelor’s degree in a relevant field, along with a minimum of three years of hands-on experience in a comparable role, is required. Proficiency in industry-standard software and tools, as well as strong analytical and problem-solving abilities, are essential. Excellent communication and teamwork skills are necessary to collaborate effectively with cross-functional teams. Additionally, candidates must demonstrate a proven track record of delivering high-quality results within tight deadlines.
A relevant academic qualification, such as an HND or Bachelor’s Degree in Marketing, Business Administration, or a closely aligned discipline, is required for this role.
Seeking candidates with three to five years of experience in sales, preferably within the cosmetics industry.
Skilled in utilizing Customer Relationship Management (CRM) software platforms with a high degree of competence and efficiency.
Demonstrates a consistent track record of successfully finalizing transactions and meeting predetermined sales objectives.
Experienced and suitable applicants are encouraged to submit their most recent resume to hrm@givanascosmetics.com, ensuring the email subject line clearly indicates “SALES EXECUTIVE – (LOCATION).”
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
