As a Field Collections Officer, you will be instrumental in facilitating the prompt repayment of loans. Your core duties will involve tracking and rehabilitating delinquent accounts by applying established collections and recovery methodologies in compliance with regulatory standards. Addressing customer concerns and disputes with professionalism and partnering with pertinent departments to expedite resolution will form a key part of your responsibilities.
Responsibilities encompass a diverse array of tasks and duties essential to the position. This role demands active engagement in key activities such as project execution, process improvement, and collaborative efforts with cross-functional teams. The individual will be entrusted with overseeing daily operations, ensuring adherence to established guidelines, and contributing to strategic initiatives that align with organizational objectives. Additionally, accountability includes monitoring performance metrics, identifying inefficiencies, and implementing corrective measures to enhance productivity and efficiency. Strong analytical skills and the ability to interpret data will be required to drive informed decision-making. The position also entails fostering a culture of innovation and continuous improvement while maintaining compliance with industry regulations and internal policies.
As a Field Collections Officer at Fair Money, you will play a critical role in managing overdue accounts by conducting on-site visits to debtors, negotiating repayment plans, and ensuring timely recovery of outstanding balances. Your duties will encompass assessing debtors’ financial situations, maintaining accurate records of collection activities, and collaborating with internal teams to escalate unresolved cases. Additionally, you will adhere to Fair Money’s compliance policies, handle sensitive customer interactions with professionalism, and contribute to reducing the company’s delinquency rates through effective negotiation and follow-up.
Regular field visits are conducted to interact with defaulting customers, including agents and merchants, employing telephone, emails, and other legally compliant methods to pursue payments for overdue accounts.
Maintain a meticulously documented daily activity log that captures key performance metrics, including the total number of calls made, right-party contacts secured, promises to receive payment, and successfully fulfilled payment commitments.
Verify details pertaining to overdue arrears and conduct daily outreach calls to resolve pending matters.
Skilled professionals will facilitate mutually beneficial payment arrangements and settlements to mitigate the risk of further account delinquency.
Diligently monitor payment statuses by promptly following up on pending commitments and facilitating their timely resolution.
Requirements
To thrive in this position, applicants must fulfill the following qualifications:
A bachelor’s degree or higher in any relevant discipline is required.
A minimum of two years of professional experience in consumer loans operations and merchant services, with direct responsibility for managing delinquent clients and addressing problem cases, is required.
Demonstrates a strong command of Microsoft Excel, including advanced functions, data analysis, and spreadsheet management capabilities.
Highly self-driven with exceptional ability to collaborate and communicate effectively with others.
Demonstrates exceptional proficiency in both verbal and written communication.
Proven ability to analyze complex information and develop effective solutions to intricate challenges.
Qualifications
BA/BSc/HND
Experience Required
2 years
