To fulfill the primary objectives of this role, the successful candidate will assume responsibility for delivering key outcomes aligned with organizational goals. This position entails executing essential duties to support operational efficiency and contribute to strategic initiatives, ensuring alignment with the company’s mission and values. The ideal applicant must possess the requisite qualifications, skills, and experience necessary to perform the role effectively, while demonstrating a commitment to continuous improvement and professional growth.
To consistently expand branches, Agent Managers, Agents, Accounts Volume, and Transactions Volume in alignment with established KPIs.
Oversee and execute key responsibilities encompassing strategic planning, project management, and cross-functional collaboration to ensure operational efficiency and organizational success. Lead initiatives that drive innovation, optimize processes, and enhance productivity while maintaining high standards of quality and compliance. Manage stakeholder relationships, communicate effectively with teams and leadership, and allocate resources judiciously to achieve business objectives. Perform data-driven analyses to assess performance metrics, identify trends, and recommend actionable solutions to mitigate risks and capitalize on opportunities. Ensure adherence to policies, procedures, and regulatory requirements while fostering a culture of continuous improvement and accountability across all departments.
Elevate the visibility and recognition of Hope PS Bank’s comprehensive range of products and services among target audiences.
Proactively identifying and strategically marketing prospective retail markets and clusters to agents and potential account acquisitions.
Provide support in the coordination of sales and cluster STORMS initiatives, as well as other retail sales promotional activities.
To ensure Drivers and Agents Managers achieve their predetermined objectives, driving performance toward established targets.
We excel at addressing and resolving customer-related concerns efficiently, ensuring high levels of satisfaction and retention. Our team is dedicated to analyzing issues thoroughly, providing timely solutions, and maintaining clear communication throughout the process. Strong problem-solving skills, patience, and empathy are essential for understanding diverse customer needs and delivering exceptional service.
Support the execution and oversight of current marketing and promotional initiatives.
We are responsible for recruiting, onboarding, and managing agents to ensure operational efficiency and team growth.
Oversee the registration process for agents, establish their setup, and ensure consistent branding and promotional activities.
Act as a liaison, facilitating communication and coordination between the bank and agent/agent managers.
Perform other adhoc duties as assigned by Regional Head.
Additionally, other duties may be assigned as required from time to time.
We seek candidates with completed education and training programs relevant to the role, ensuring foundational knowledge and practical skills. Degrees, certifications, or specialized training from accredited institutions are required, along with hands-on experience in applicable methodologies. Continuous professional development through workshops, seminars, or advanced courses is highly encouraged to stay current in the field. Proficiency in industry-specific tools and technologies may also be necessary, depending on the position’s demands.
A bachelor’s degree in any field is required.
Proficiency in technical and operational competencies relevant to the position is essential. Candidates should possess expertise in key areas integral to job performance, along with the ability to apply specialized knowledge effectively. Familiarity with industry-specific tools, methodologies, and best practices is required to meet job demands successfully.
Responsible for overseeing the development, optimization, and performance of the agent network, this role involves strategic planning to expand and maintain a robust network of agents. Key responsibilities include recruiting, training, and supporting agents to ensure high productivity and adherence to company standards. Additionally, the position entails monitoring agent performance, addressing any issues, and implementing improvement initiatives to enhance overall network efficiency. Proficiency in data analysis to track metrics and provide actionable insights is required, along with strong leadership and communication skills to foster collaboration and drive results.
Experienced in driving sales growth and optimizing product distribution strategies, with a proven track record in achieving revenue targets and expanding market reach. Demonstrated expertise in managing key accounts, developing strong customer relationships, and navigating complex supply chains to ensure seamless product delivery. Skilled in analyzing market trends, identifying growth opportunities, and implementing data-driven sales initiatives to enhance performance and profitability. Capable of leading cross-functional teams to streamline operations and improve overall efficiency in product distribution networks.
Extensive expertise in retail operations, product management, and Micro, Small, and Medium Enterprise (MSME) businesses is essential.
Proficient in the Agency Banking ecosystem is essential.
Dynamic and collaborative professional who excels in cooperative environments, actively contributing to collective goals; must demonstrate strong interpersonal skills, adaptability, and a willingness to support team objectives.
Demonstrates strong proficiency in leveraging online communities and digital platforms to foster engagement, collaboration, and brand visibility. Exhibits expertise in creating and managing user-generated content, engaging with diverse audiences, and analyzing social media metrics to optimize performance. Requires familiarity with multiple social networks, content strategy development, and adherence to best practices in digital communication.
EXPERIENCE:
A minimum of two to three years of professional experience within the Mobile Money, Fast-Moving Consumer Goods (FMCG), Telecommunications (Telcos), and Aggregators industries is required.
go to method of application
Interested and qualified applicants are invited to submit their curriculum vitae via email to recruitment@hopepsbank.com, with the job title included in the subject line.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
