Key Result Areas
Drive market expansion by enhancing product visibility and increasing market share within target segments. Analyze competitive landscapes to identify opportunities for growth, develop strategic initiatives to capture new customer bases, and measure performance through key penetration metrics to ensure sustained business development.
Perform routine assessments of market conditions to evaluate the extent of root coverage and the presence of company products within the designated region.
Propose innovative suggestions for product improvements aimed at boosting sales performance and enhancing customer satisfaction.
To expand market reach and enhance brand equity within the region, new products will be introduced, driving growth and reinforcing the company’s presence.
Design and manage a high-performing distribution network to guarantee prompt deliveries and exceptional customer service standards.
Drive strategic management of the SKUs portfolio to deliver and surpass established targets effectively.
We are seeking a skilled professional to oversee and enhance our Customer Relationship Management (CRM) strategies, ensuring seamless interactions and long-term client retention. The ideal candidate will develop and implement data-driven approaches to analyze customer behavior, identify trends, and optimize engagement initiatives. Responsibilities include managing CRM systems, tracking customer interactions, and coordinating with cross-functional teams to deliver personalized experiences. Proficiency in CRM software, strong analytical skills, and a customer-centric mindset are essential for success in this role.
Maintain a comprehensive and up-to-date database of all regional trade partners to facilitate seamless access and efficient communication.
Accurately record all customer communications and preserve detailed information concerning activities, account details, and trade partner relationships.
You will advance the Company’s product portfolio by providing dedicated assistance to trade partners to enhance their operational efficiency on a daily basis.
Compile and organize a comprehensive trade database encompassing distributors, retailers, and supermarkets to support strategic decision-making initiatives.
Engage with clients to evaluate their dynamic requirements and gauge the strength of the company’s rapport with them.
Handle customer inquiries, complaints, and service issues promptly upon receipt to ensure timely resolution and satisfaction.
Analyze market trends, assess competitor actions, and evaluate customer feedback to identify strategic opportunities and potential risks.
Reporting:
Craft and deliver compelling sales presentations and proposals to the head of sales and senior management, ensuring clarity, persuasiveness, and alignment with strategic objectives.
Respond to incoming leads and customer inquiries promptly to ensure efficient resolution and maintain high levels of customer satisfaction.
Maintain meticulous documentation of all sales activities and customer engagements to ensure comprehensive and up-to-date records.
Compile ad-hoc reports as required to support data-driven decision-making processes.
Drive measurable outcomes through the establishment and monitoring of Key Performance Indicators (KPIs), ensuring alignment with strategic objectives and fostering continuous improvement across all operational functions. Track and analyze performance metrics to evaluate progress, identify trends, and pinpoint areas requiring intervention, while providing actionable insights to stakeholders to support data-driven decision-making. Collaborate with cross-functional teams to define relevant KPIs, set realistic targets, and implement systems for regular reporting and performance evaluation.
Handle customer inquiries and concerns by addressing and resolving all complaints and requests promptly and efficiently.
Maintaining absolute precision in all customer records and databases is essential, along with the ability to rapidly retrieve files as required.
Cultivate and uphold a favorable brand reputation and customer perception index through consistent, high-quality interactions and service delivery.
Proficient utilization of technology and Microsoft Office Suite, including computers, Microsoft Word, Excel, and PowerPoint, along with operational expertise in essential office equipment such as printers, fax machines, and scanners is required.
Deliver outstanding customer experiences while promptly resolving any issues that arise.
Seeking candidates with a demonstrated background in relevant fields and substantial hands-on experience. Must possess the necessary academic credentials and professional expertise to fulfill the outlined responsibilities. Ideal applicants will have a proven track record of success in similar roles, along with the ability to meet the specified job requirements. Prior experience in a comparable position is strongly preferred, ensuring candidates are well-prepared for the demands of the role.
A relevant qualification such as an HND or a Bachelor’s Degree in Marketing, Business, or a closely related discipline is required.
Seeking candidates with a minimum of three to five years of experience in sales, specifically within the cosmetics industry—a requirement that cannot be overlooked.
Proven expertise in Customer Relationship Management (CRM) software platforms is required.
Demonstrated success in securing sales and consistently meeting or exceeding established sales objectives.
Qualified applicants are encouraged to submit their most recent CV to hrm@givanascosmetics.com, with “SALES EXECUTIVE – (LOCATION)” included in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
