Key Result Areas
We are seeking a skilled professional to enhance our product penetration in the market by strategically expanding its reach and adoption among target audiences. The ideal candidate will develop and implement innovative go-to-market strategies to drive customer acquisition and retention, leveraging data-driven insights to identify high-potential segments. Responsibilities include conducting competitive analysis, optimizing pricing models, and forging key partnerships to strengthen distribution channels. Additionally, the role requires collaboration with cross-functional teams—such as marketing, sales, and product development—to align efforts and maximize impact. Strong analytical abilities, a results-oriented mindset, and a deep understanding of market dynamics are essential for success in this position.
Frequently assess market conditions through scheduled visits to evaluate the extent of root coverage and the availability of company products within the designated area.
Suggest innovative strategies to enhance product offerings, thereby driving sales growth and elevating customer satisfaction levels.
Develop and launch innovative products to penetrate untapped markets while enhancing regional brand recognition and equity.
Design and sustain a streamlined distribution network with the primary goal of guaranteeing punctual deliveries and delivering exceptional customer service levels.
Optimize the management of the SKUs portfolio to support and achieve the designated targets.
We are seeking a skilled professional to oversee and enhance our Customer Relationship Management initiatives, focusing on fostering long-term client engagement and satisfaction. The ideal candidate will analyze customer data to identify trends, implement strategies to improve retention, and ensure seamless communication across all touchpoints. Responsibilities include managing customer interactions, resolving escalated issues, and collaborating with cross-functional teams to align services with client needs. Additionally, the role requires proficiency in CRM software, strong analytical abilities, and a customer-centric mindset to drive measurable business growth.
Maintain a comprehensive and up-to-date registry of all regional trade partners to facilitate seamless access and effective communication.
Document all customer interactions and maintain comprehensive records of activities, accounts, and trade partners.
Facilitate the Company’s product promotion by providing assistance to trade partners in their day-to-day activities.
Compile trade databases comprising distributors, retailers, and supermarkets to support strategic planning initiatives.
Consult with clients to evaluate their changing requirements and gauge the strength of the company’s client relationships.
Handle customer inquiries, complaints, and service issues promptly upon receipt, ensuring timely resolution.
Analyze market trends, track competitor actions, and evaluate customer feedback to inform strategic decisions and enhance business positioning.
Reports to: [Specify the position title, e.g., *Vice President of Operations*, *Director of Engineering*, or *CEO*] with direct accountability to [name or title of immediate supervisor, if applicable]. This role involves regular updates, progress tracking, and alignment of responsibilities with organizational goals through structured meetings, performance reviews, and comprehensive reporting mechanisms. The position requires clear communication of key metrics, project statuses, and strategic insights to facilitate informed decision-making across departments. Collaboration with leadership teams is essential to ensure transparency, accountability, and continuous improvement in operational efficiency.
Prepare and deliver compelling sales presentations and proposals to the head of sales and senior management.
Ensure prompt responses to leads and customer inquiries, addressing each interaction with efficiency and professionalism.
Accurately document all sales activities and customer interactions to ensure comprehensive and up-to-date records are maintained.
Compile ad hoc reports as needed to support data-driven decision-making and strategic initiatives.
Track and measure progress against established organizational objectives through Key Performance Indicators (KPIs), ensuring data-driven insights guide strategic decision-making and operational efficiency. Monitor critical metrics across departments to identify trends, assess performance gaps, and recommend corrective actions where necessary. Develop and maintain dashboards and reports to provide stakeholders with transparent, real-time visibility into business performance. Collaborate with leadership to align KPIs with broader company goals and drive continuous improvement initiatives based on performance data.
Provide exceptional customer service by promptly addressing and resolving all inquiries or issues raised by clients to ensure their satisfaction and maintain high service standards.
Ensuring absolute precision in all customer records, databases, and the prompt retrieval of required information is essential.
Cultivate and maintain a favorable image and brand perception among customers to strengthen their trust and loyalty.
Skilled in leveraging technology and Microsoft Suite tools—including computers, MS Word, Excel, and PowerPoint—as well as operating essential office equipment such as printers, fax machines, and scanners—is essential.
Deliver outstanding customer service while resolving inquiries promptly and effectively to maintain high satisfaction levels.
We seek a candidate with a strong educational background and relevant professional experience in the specified field. The ideal applicant will hold at least a bachelor’s degree in a related discipline, complemented by a minimum of [X] years of hands-on experience in [industry/role]. Proficiency in [specific software, tools, or methodologies] is essential, along with demonstrated expertise in [key skill or area]. Strong analytical, problem-solving, and communication skills are required to succeed in this role. Additionally, the ability to work both independently and collaboratively in a fast-paced environment is highly valued.
A qualification in Marketing, Business, or a closely related discipline, either at HND or Bachelor’s Degree level, is required.
We seek candidates with three to five years of proven experience in sales, with a specialization in cosmetics being a mandatory requirement.
Skilled in utilizing Customer Relationship Management (CRM) software platforms effectively.
Demonstrated success in closing sales and consistently meeting or exceeding sales targets.
Interested and eligible candidates are encouraged to submit their updated résumé via email to hrm@givanascosmetics.com, with the subject line “SALES EXECUTIVE – (LOCATION).”
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
