Job Summary
Unified Trust Network (UTC) is developing Africa’s leading security and trust infrastructure service, which includes Access Gate—an estate security solution deployed across Nigeria; Secure Access Layer—a verified access system for employees and contractors; and Digitization—a transformation of manual identity and compliance processes into secure digital workflows. In the role of Business Support Officer, you will serve as the operational foundation of the company, facilitating collaboration between teams, streamlining workflows, managing client relationships, and ensuring seamless business operations at all levels. This is a dynamic, high-impact generalist position ideal for an individual who excels in a fast-paced startup environment and demonstrates adaptability in drafting reports, onboarding clients, or coordinating cross-functional initiatives.
Oversee and execute a comprehensive set of duties, ensuring alignment with organizational objectives and operational standards. Manage core functions with precision, addressing critical tasks such as strategic planning, team leadership, and process optimization. Collaborate closely with stakeholders to facilitate seamless communication and drive project completion. Monitor performance metrics to evaluate progress and implement corrective measures when necessary. Serve as a key liaison between departments, fostering a cohesive and productive work environment. Maintain meticulous documentation and compliance with company policies and industry regulations.
We are seeking a skilled professional to oversee daily operational activities and administrative functions, ensuring seamless workflow and adherence to established policies. The ideal candidate will manage office operations, maintain records, coordinate logistics, and provide support to various departments to enhance overall efficiency. Responsibilities include supervising staff, handling correspondence, processing documentation, and optimizing administrative processes. Requirements consist of proficiency in office management software, strong organizational skills, and the ability to multitask in a fast-paced environment. A minimum of three years of relevant experience in operations or administration is preferred, along with excellent communication and problem-solving abilities.
Oversee daily operational activities such as scheduling, maintaining documentation, coordinating with vendors, and handling office administration tasks to ensure efficient workflow and organizational effectiveness.
Responsibilities include creating, updating, and managing internal process documentation, standard operating procedures (SOPs), and operational workflows to ensure clarity, consistency, and efficiency across all functions.
Monitor and present essential business and operational performance indicators to the Head of Strategic Operations and senior leadership, ensuring transparency and actionable insights for decision-making.
Oversee the acquisition of essential tools, subscriptions, and resources necessary to support cross-functional team operations.
Dedicated to providing exceptional sales assistance and client support, this role focuses on cultivating strong customer relationships while driving revenue growth. Responsibilities include addressing client inquiries, resolving issues promptly, and ensuring seamless service delivery to enhance satisfaction. The ideal candidate will possess excellent communication skills, a proactive approach, and a proven track record in sales and customer service. Key requirements involve maintaining detailed records, collaborating with cross-functional teams, and meeting or exceeding performance targets. Prior experience in a client-facing role is highly preferred.
Assist the sales team by compiling proposals, designing pitch decks, and managing client documentation to facilitate seamless communication and presentation processes.
Assist in the onboarding of enterprise clients by facilitating communication and coordination between the product team, compliance department, and the client.
Oversee client interactions, track follow-ups, and cultivate key relationship points to uphold and enhance client satisfaction levels.
Oversee CRM data management, monitor pipeline progression, and generate periodic sales activity reports ensuring accurate and timely insights.
We are seeking a dynamic professional to spearhead strategy development and cultivate strategic partnerships to drive business growth and innovation. The ideal candidate will possess a proven track record in forming and managing high-impact partnerships, alongside strong strategic planning and execution skills. Responsibilities include identifying and pursuing new partnership opportunities, negotiating agreements, and ensuring alignment with organizational goals. Additionally, the role requires collaboration with cross-functional teams to integrate partnership initiatives and measure their performance. Candidates should have experience in a relevant field and exceptional communication and analytical abilities.
Perform comprehensive market research and competitive analysis to inform strategic business development initiatives.
Support the development of materials required for investor updates, partnership meetings, and regulatory interactions.
Collaborate closely with governmental bodies, gig economy platforms, and corporate partners to facilitate seamless partnership coordination.
Monitor strategic project deliverables and timelines while identifying potential risks to promptly escalate to leadership.
We provide comprehensive support to people and cross-functional teams to ensure seamless collaboration and operational efficiency. This role involves assisting various departments with their needs, facilitating communication, and helping to resolve any challenges that arise. You will be responsible for coordinating efforts, maintaining clear documentation, and contributing to a productive work environment. The ideal candidate should have excellent interpersonal skills, a proactive approach to problem-solving, and the ability to work well under minimal supervision.
Facilitate human resources operations by coordinating recruitment processes, managing onboarding logistics, and maintaining accurate staff documentation.
Act as the pivotal link between the product, sales, compliance, and leadership teams, fostering seamless communication and collaboration to drive cohesive decision-making and alignment across all stakeholders.
Orchestrate and manage both internal team meetings and retreats as well as external business events with precision and strategic oversight.
Ensures adherence to regulatory standards and maintains strict confidentiality protocols throughout all operations to safeguard sensitive information and mitigate legal risks. Requires a thorough understanding of industry-specific compliance requirements, meticulous attention to detail, and the ability to implement and enforce policies effectively. Responsibilities include monitoring regulatory changes, conducting periodic audits, training staff on compliance measures, and documenting all activities to ensure transparency and accountability. Strong analytical skills and proficiency in compliance management systems are essential for success in this role.
Ensure the highest level of discretion when managing confidential and sensitive data at all times.
Ensure adherence to NDPC regulations and company-specific data protection policies.
Maintain strict adherence to the company’s ethical guidelines, compliance protocols, and operational benchmarks.
Seeking a highly motivated individual to join our team, you must possess a minimum of five years of relevant experience in a similar role. Proficiency in [specific software/tools] and exceptional organizational skills are essential. Strong communication abilities, both written and verbal, are required to collaborate effectively with cross-functional teams. A bachelor’s degree in [relevant field] or equivalent work experience is necessary. Attention to detail and the capacity to manage multiple priorities in a fast-paced environment are also crucial. Candidates should demonstrate a proven track record of meeting deadlines and delivering high-quality results.
A bachelor’s degree in a STEM field, Business Administration, Management, or a related discipline is required.
A bachelor’s degree is required, along with a maximum of two years of professional experience in a business support, operations, or administrative capacity.
Proven capability to effectively juggle and prioritize multiple tasks and responsibilities concurrently.
Exceptional written and verbal communication abilities, a customer-focused mindset, and strong time management capabilities are essential.
Prepare accurate and comprehensive reports and maintain thorough documentation to ensure all pertinent information is clearly recorded and easily accessible for stakeholders and organizational reference.
Demonstrated expertise in utilizing Google Workspace, Microsoft Office Suite, CRM platforms, and project management tools such as Notion or Trello is required.
Proficiency in startup, technology, or fintech sector operations constitutes a significant benefit.
Proficiency in the Nigerian regulatory environment, including the National Drug Law Enforcement Agency (NDLA), Central Bank of Nigeria (CBN), and National Identity Management Commission (IMC), would be advantageous.
What we’re looking for
A proactive professional who demonstrates initiative and ownership without requiring constant direction or oversight.
Attention to detail is essential in this role, particularly when handling documents, managing data, and interacting with clients.
Someone who is equally comfortable in the weeds and in the boardroom.
Maintaining confidentiality and exercising sound judgment when handling sensitive business and client data is essential.
Individuals must demonstrate a sincere commitment to UTC’s objective of developing trust infrastructure across Africa.
Thriving in a dynamic, high-velocity early-stage setting requires a strong capacity for resilience and adaptability.
Competitive compensation packages, including comprehensive health, dental, and vision insurance, are provided. Retirement savings plans with company contributions are available. Paid time off consists of vacation, sick leave, and holidays. Professional development opportunities, such as training programs and tuition reimbursement, are offered. Flexible work arrangements and remote work options may be available based on role requirements. Employee assistance programs and wellness initiatives support overall well-being.
Flexible scheduling and a hybrid work model are available to accommodate diverse professional and personal commitments.
We foster a collaborative and encouraging workplace atmosphere.
We offer numerous avenues for ongoing professional development and career advancement, fostering both personal and organizational growth through structured training programs, mentorship opportunities, and continuous learning initiatives.
Contract terms include a commitment to a fixed-term agreement, spanning from 24 to 36 months, with the possibility of extension based on performance and organizational needs. The role offers a competitive salary, comprehensive benefits package, and eligibility for performance-based bonuses. Additionally, the position requires adherence to all company policies, compliance with industry regulations, and participation in professional development opportunities as deemed necessary by management. Responsibilities encompass executing assigned duties with precision, collaborating effectively with cross-functional teams, and ensuring timely completion of projects while maintaining high standards of quality and accountability.
The position features a three-month probationary period, following which a successful performance evaluation results in conversion to a permanent role with a salary adjustment.
We invite you to submit your application or forward your CV to info@unifiedtrustnet.com.
Interested and eligible candidates are encouraged to submit their CV to info@unifiedtrustnet.com, with the position title included in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
0 - 2 years
