Job Summary
Unified Trust Network (UTC) is developing Africa’s leading security and trust infrastructure service, comprising Access Gate—a nationwide estate security solution deployed in Nigeria; Secure Access Layer—a validated access system for employees and contractors; and Digitization—a platform that converts manual identity and compliance procedures into secure, streamlined digital workflows. In the capacity of Business Support Officer, you will serve as the operational cornerstone of the organization, fostering collaboration between teams, overseeing workflows, nurturing client relationships, and maintaining seamless business performance at all levels. This is a dynamic, high-impact generalist position designed for individuals who excel in fast-paced startup environments and are adept at tasks ranging from report preparation and client onboarding to the coordination of cross-functional initiatives.
Oversee core duties encompassing strategic planning, project execution, and cross-functional collaboration to drive organizational objectives. Develop and implement policies, procedures, and performance metrics to enhance operational efficiency and ensure compliance with industry regulations. Lead and mentor a diverse team, fostering a culture of accountability, innovation, and continuous improvement. Analyze market trends, financial data, and competitive landscapes to inform data-driven decision-making and long-term growth strategies. Serve as a primary liaison between senior leadership and departmental teams to align initiatives with overarching business goals. Manage budgetary allocations, resource optimization, and risk assessment to maximize productivity and mitigate potential challenges.
The Operations & Administration role focuses on overseeing daily business functions and ensuring efficient workflows across departments. Key responsibilities include managing administrative processes, coordinating operational activities, and maintaining organizational policies to support seamless functionality. The position requires strong organizational skills, attention to detail, and the ability to streamline procedures while adhering to company guidelines. Candidates should possess prior experience in administrative or operational roles, with proficiency in relevant tools and software. Effective communication and problem-solving abilities are essential to address challenges and enhance productivity within the team.
Oversee daily business functions, encompassing scheduling, record-keeping, vendor relations, and office administration.
Responsible for the creation, updating, and oversight of internal process documentation, including standard operating procedures (SOPs) and operational workflows.
Monitor and present critical business metrics along with operational key performance indicators to the Head of Strategic Operations and senior leadership for review and strategic decision-making.
Collaborate with various teams to secure the acquisition of necessary tools, subscriptions, and resources.
Dedicated to driving revenue growth and fostering long-term client relationships, this role encompasses both sales development and comprehensive client support. The ideal candidate will proactively identify and pursue new business opportunities while ensuring existing clients receive exceptional service and guidance. Responsibilities include lead generation, consultative sales techniques, order processing, and resolving client inquiries to maintain high levels of satisfaction. Strong communication skills, a results-driven mindset, and proficiency in CRM tools are essential for success in this dynamic position.
Provide assistance to the sales team by preparing proposals, formatting pitch decks, and managing client documentation.
Facilitate the seamless onboarding of enterprise clients by serving as a liaison between the product team, compliance department, and the client.
Oversee client communications, maintain consistent follow-ups, and cultivate key relationship touchpoints to uphold and enhance client satisfaction throughout the engagement.
Responsibilities include maintaining accurate CRM records, monitoring pipeline progression, and generating consistent sales activity reports.
The Strategy & Partnerships role focuses on developing and executing strategic initiatives to foster growth and collaboration. This position is responsible for identifying and cultivating key partnerships that enhance business objectives and drive innovation. Requirements include a Bachelor’s degree in Business, Marketing, or a related field, along with 5+ years of experience in strategic planning, business development, or a similar role. Strong analytical, communication, and negotiation skills are essential, as is the ability to work collaboratively across teams. Responsibilities encompass leading partnership negotiations, analyzing market trends, and aligning partnership strategies with overall business goals.
Perform comprehensive market research and competitive analysis to inform strategic business development initiatives.
Support the preparation of documentation for investor updates, partnership meetings, and regulatory interactions.
Collaborate effectively with government agencies, gig platforms, and enterprise clients to facilitate seamless partnership coordination.
Monitor progress on key initiatives and identify potential risks, promptly escalating concerns to senior management to ensure timely mitigation.
The position provides comprehensive support to both people-focused initiatives and cross-functional projects, ensuring seamless collaboration across departments. Responsibilities include fostering a collaborative work environment, addressing employee needs, and enhancing interdepartmental communication to drive organizational success. Additionally, the role involves coordinating with various teams to align goals, streamline processes, and ensure efficient execution of company-wide strategies. Strong interpersonal and organizational skills are essential for managing relationships, resolving conflicts, and promoting a cohesive workplace culture.
We facilitate essential HR operations such as coordinating recruitment efforts, managing onboarding processes, and maintaining accurate staff documentation.
Act as the pivotal link uniting product, sales, compliance, and leadership teams, ensuring seamless communication and collaboration across all departments.
Responsible for organizing and managing internal team meetings, corporate retreats, and external business events, ensuring seamless planning and execution.
Ensures adherence to regulatory standards and maintains strict confidentiality protocols. Requires meticulous attention to detail, a solid understanding of compliance frameworks, and the ability to handle sensitive information with discretion. Responsibilities include monitoring regulatory changes, implementing necessary policies, and conducting regular audits to verify adherence. Strong analytical skills, proficiency in compliance software, and excellent communication abilities are essential.
Manage confidential information with the utmost discretion and adherence to established privacy protocols.
Maintain adherence to NDPC regulations as well as the organization’s established data protection policies.
Maintain strict adherence to the organization’s ethical guidelines, compliance protocols, and operational policies.
Seeking a proficient professional with a minimum of two years of hands-on experience in a related field, preferably holding a bachelor’s degree in a relevant discipline. The ideal candidate must demonstrate strong analytical skills, meticulous attention to detail, and the ability to work both independently and collaboratively within a team. Proficiency in industry-standard software applications and tools is essential, along with excellent written and verbal communication abilities. Additional requirements include the capacity to manage multiple deadlines, adapt to evolving priorities, and maintain a solution-oriented approach to problem-solving.
A bachelor’s degree in a STEM field, Business Administration, Management, or a related discipline is required.
A bachelor’s degree is required, along with up to two years of professional experience in business support, operations, or administrative functions.
Proven capability to effectively prioritize and manage numerous tasks concurrently, maintaining high productivity and accuracy under dynamic conditions.
We seek candidates with exceptional written and verbal communication abilities, a strong customer service focus, and robust time management proficiencies.
We are seeking a professional with strong skills in report writing and documentation to ensure accurate and comprehensive records are maintained. The ideal candidate will possess excellent written communication abilities and meticulous attention to detail. Responsibilities include compiling, organizing, and maintaining detailed reports, ensuring all information is clear, concise, and error-free. The role also involves verifying data accuracy, adhering to established documentation standards, and delivering reports in a timely manner. Proficiency in relevant software tools and the ability to interpret complex information are essential requirements for this position.
Individuals should possess a strong command of Google Workspace and Microsoft Office, alongside experience with CRM platforms and project management tools such as Notion or Trello.
Prior experience within a startup, technology, or financial technology sector is highly advantageous.
Proficiency in the Nigerian regulatory framework, including entities such as the National Planning Commission (NDPC), Central Bank of Nigeria (CBN), and National Identity Management Commission (IMC), would be advantageous.
What we’re looking for
A proactive individual who demonstrates initiative and assumes responsibility without requiring repeated direction.
Demonstrates exceptional precision in handling documents, data, and client communications.
Someone who is equally comfortable in the weeds and in the boardroom.
Maintaining strict confidentiality and demonstrating unwavering integrity are essential when managing sensitive business and client data.
Individuals who demonstrate a sincere commitment to UTC’s mission of establishing trust infrastructure across Africa are encouraged to apply.
Thriving in a dynamic, high-velocity early-stage setting demands resilience and adaptability.
We offer a comprehensive benefits package designed to support your personal and professional well-being. Eligible employees receive health, dental, and vision insurance, along with a retirement savings plan with company matching contributions. Additional perks include paid time off, flexible work arrangements, professional development opportunities, and employee assistance programs. Our commitment to work-life balance is reflected in these offerings, ensuring you have the resources needed to thrive both in and out of the workplace.
We offer a hybrid work model with flexible scheduling to accommodate individual preferences and operational needs.
Foster a collaborative and encouraging professional atmosphere where employees thrive and contribute effectively to organizational goals.
Professional development and growth opportunities are available, fostering continuous learning and advancement in your career.
The terms of employment are outlined for a fixed-duration position, with responsibilities and obligations specified throughout the contract duration. Key requirements and deliverables are detailed within the agreement, ensuring clarity on expectations. Both parties agree to adhere to the stipulated conditions, including any provisions for termination or renewal. The document serves as a formal record of the agreed-upon terms, binding under legal standards.
This position features a three-month probationary period, following which an evaluation confirming satisfactory performance results in a transition to a permanent role with a salary assessment.
We invite you to submit your application or forward your curriculum vitae to info@unifiedtrustnet.com.
Interested and eligible applicants are encouraged to submit their CV to info@unifiedtrustnet.com, with the job title clearly indicated in the subject line of the email.
Qualifications
BA/BSc/HND
Experience Required
0 - 2 years
