Role Purpose
As the Country Manager, Sales & Operations, you will serve as a senior executive and P&L owner, spearheading the enhancement of business performance, revenue expansion, and operational efficiency across every location within the defined business coverage.
This position is responsible for reshaping the business into a scalable, high-performing organization centered on customer needs, while driving robust commercial results, maintaining consistent brand integrity, and fostering sustainable expansion.
This position encompasses strategic initiatives beyond day-to-day operations, focusing on market growth, sales enhancement, and the development of robust systems, leadership competencies, and organizational frameworks essential for achieving success in an intensely competitive Quick Service Restaurant (QSR) environment.
We are entrusted with executing a comprehensive strategic mandate to drive sustainable growth and operational excellence. This role demands a forward-thinking approach to identifying market opportunities, optimizing resource allocation, and aligning cross-functional initiatives with long-term organizational objectives. The position requires a proven track record in developing and implementing high-impact strategies, fostering innovation, and cultivating a results-driven culture. Key responsibilities include formulating data-informed strategic plans, overseeing their execution, and measuring performance against predefined KPIs to ensure accountability and continuous improvement. Collaboration with senior leadership and key stakeholders is essential to translate vision into actionable strategies that deliver measurable value.
Own and deliver complete country-level profit and loss performance, encompassing revenue generation, cost management, profitability targets, and sustainable growth initiatives.
Execute targeted strategies to drive significant increases in sales revenue and enhance profitability across all retail locations and branches.
Develop and expand a robust multi-unit operational framework capable of high performance and scalable growth.
Enhance nationwide brand positioning and ensure uniform customer experience excellence across all locations.
Enforce rigorous commercial discipline and operational governance to ensure alignment with strategic objectives and regulatory standards.
Create a strong leadership pipeline spanning multiple clusters and geographic locations.
Oversee core duties encompassing project management, stakeholder coordination, and operational efficiency to drive organizational objectives. Develop and implement strategic initiatives that enhance productivity, while ensuring adherence to industry regulations and company policies. Conduct detailed performance analyses to identify trends, mitigate risks, and optimize workflows for sustained growth. Collaborate with cross-functional teams to align goals, resolve challenges, and foster a culture of innovation and accountability. Maintain transparent communication channels with senior leadership to report progress, address concerns, and recommend data-driven solutions for continuous improvement.
Develop and implement strategic sales initiatives to drive revenue growth and expand market presence, ensuring alignment with broader business objectives. Analyze market trends, customer needs, and competitive landscape to identify opportunities for expansion and innovation. Collaborate with cross-functional teams to optimize sales processes, enhance customer acquisition, and maximize profitability. Track key performance indicators to assess the effectiveness of sales strategies and adjust approaches as needed to meet or exceed targets. Lead negotiations with key stakeholders and partners to secure high-value contracts and foster long-term business relationships.
Achieve significant increases in gross revenue across every operational site by implementing targeted, high-impact sales strategies.
We are seeking to drive consistent growth in sales and profitability across our retail outlets, with a strong emphasis on achieving balanced expansion in both revenue and net profit margins. The role requires a dedicated focus on enhancing like-for-like sales performance while ensuring each outlet operates at optimal efficiency to maximize financial returns. Key responsibilities include analyzing sales data to identify trends, implementing targeted strategies to boost revenue, and closely monitoring outlet performance to maintain and improve profitability.
Identify and implement critical growth strategies, including pricing adjustments, promotional initiatives, channel enhancements, delivery platform optimizations, and strategic partnerships, to drive measurable business expansion.
Strive to enhance sales mix efficiency and customer acquisition methodologies on an ongoing basis.
Develop and execute strategic initiatives to expand market presence, encompassing the launch of new retail locations and increasing geographic coverage.
Profit and Loss Accountability and Commercial Results Oversight:
Oversee the complete responsibility for the country-level profit and loss (P&L) statement, encompassing revenue performance, margin optimization, and cost structure management.
Enhance profitability by strategically optimizing costs—including food, labor, and overhead expenses—while maintaining the highest standards of quality.
Implement rigorous financial controls and performance monitoring systems across every operational cluster to ensure consistent fiscal discipline and measurable outcomes.
Ensure the profitability and operational efficiency of each individual location as a standalone business entity.
Seeking to enhance operational efficiency and establish standardized processes, the ideal candidate will drive continuous improvement initiatives, ensuring consistency and excellence across all operational functions. Responsibilities include developing and implementing best practices, optimizing workflows, and fostering a culture of accountability and innovation. The role requires a strategic mindset, strong analytical skills, and the ability to collaborate effectively with cross-functional teams to achieve operational excellence and maintain high performance standards.
Develop and implement an exceptional multi-unit operational framework to ensure superior performance across all locations.
To maintain uniform food quality, hygiene, sanitation, compliance with brand standards, and high-level service delivery across every location.
Enhance operational efficiency, accelerate workflows, and boost overall productivity throughout the organization.
Establish and embed standard operating procedures, audit frameworks, and compliance systems within the organization’s operational structure.
Demonstrating commitment to exceptional customer experience while championing brand leadership efforts.
Develop and oversee a comprehensive customer experience strategy spanning every interaction point within the customer journey.
Deliver a consistently high-quality and differentiated brand experience across all touchpoints.
Utilize customer insights and feedback as strategic inputs to spearhead innovation initiatives and elevate service standards.
Elevate the brand to the forefront of the market by consistently surpassing customer expectations and fostering unwavering loyalty among consumers.
Leveraging data to guide strategic choices, this role emphasizes making informed decisions grounded in quantitative and qualitative analysis to enhance organizational outcomes and performance metrics.
Design and implement performance dashboards and reporting frameworks to provide comprehensive visibility across all operational clusters.
Analyze data and performance metrics to uncover emerging trends, pinpoint areas of underperformance, and inform strategic decision-making processes.
Foster a high-performance culture grounded in key performance indicators, accountability measures, and ongoing enhancement initiatives.
Demonstrates a strong aptitude for leadership and capability enhancement, fostering an environment of professional growth and development through strategic coaching, mentorship, and targeted skill-building initiatives.
Lead, guide, and motivate Cluster Managers and Location Managers to foster growth, excellence, and high performance within their teams.
Foster a high-performance culture rooted in ownership and accountability.
Enhance leadership competencies and cultivate a robust succession pipeline throughout the organization.
Assess talent deficiencies and devise structured plans for development and retention to ensure optimal team performance and continuity.
Cross-functional integration entails collaborative efforts across various departments to ensure cohesive project execution, fostering alignment with organizational objectives while bridging gaps between teams to enhance efficiency and innovation.
Collaborate closely with Supply Chain, HR, Finance, and Marketing teams to ensure execution is fully aligned with overarching business objectives.
Facilitate seamless cross-functional collaboration to drive organizational growth and enhance operational effectiveness.
Deliver strategic alignment between the brand’s overarching vision and its tangible, real-world implementation to ensure cohesive market presence and execution.
Driving organizational change and fostering a culture of ongoing enhancement are central to this role. This position involves spearheading initiatives that streamline processes, eliminate inefficiencies, and introduce best practices to elevate performance. The successful candidate will be tasked with identifying opportunities for improvement, implementing sustainable solutions, and measuring the impact of transformation efforts. Strong analytical skills, a results-driven mindset, and the ability to collaborate across teams are essential to deliver measurable outcomes.
Drive strategic business transformation efforts aimed at optimizing scalability and maximizing profitability.
Facilitate the widespread integration and utilization of advanced systems, technologies, and contemporary operational methodologies to ensure seamless adoption across the organization.
Consistently evaluate and refine current models to enhance their efficiency and effectiveness.
We define success through our strategic initiatives, which emphasize sustainable growth, operational excellence, and innovation. This role demands a forward-thinking mindset, with a focus on aligning business objectives with market opportunities. Key responsibilities include driving performance metrics, optimizing processes, and fostering cross-functional collaboration to achieve long-term goals. Ideal candidates will possess strong analytical skills, leadership capabilities, and a proven track record in delivering measurable results.
This position requires driving business operations toward excellence, ensuring they are high-performing, scalable, and consistently profitable.
The position requires the individual to fulfill duties including, but not limited to, overseeing project execution, collaborating with cross-functional teams, and ensuring adherence to organizational standards. The ideal candidate will possess a minimum of five years of relevant experience, strong analytical and communication skills, and proficiency in industry-specific software. Responsibilities involve managing deliverables, identifying process improvements, and maintaining compliance with regulatory guidelines. A bachelor’s degree in a related field is mandatory, and professional certifications are strongly preferred.
Drive consistent revenue growth and enhance profitability across every operational site.
Develop a robust, data-driven, and meticulously managed multi-unit operation with clear frameworks and strategic oversight.
Our responsibility includes guaranteeing that every location achieves robust financial performance while upholding brand consistency.
Design a flexible operational framework capable of accommodating swift growth while maintaining consistent quality standards.
Develop a robust leadership development pipeline while fostering a culture characterized by accountability and high performance.
Ultimately, the organization reaches its pinnacle of achievement when it establishes itself as the preeminent leader within the marketplace—characterized by robust commercial performance, stringent operational discipline, and widespread acclaim for outstanding customer experience and delivery excellence.
Seeking a seasoned professional with a minimum of five years of relevant experience in the field, complemented by a bachelor’s degree or higher in a related discipline. Proficiency in industry-standard software and tools is essential, along with strong analytical, problem-solving, and communication skills. The ideal candidate will demonstrate a track record of delivering measurable results in previous roles, showcasing adaptability and a commitment to continuous learning. Experience in project management or leadership is highly desirable, as is the ability to collaborate effectively within cross-functional teams. Additionally, familiarity with regulatory requirements and best practices in the industry is required.
With more than 15 years of distinguished leadership experience, we seek a seasoned executive who has held senior-level positions in fast-casual dining, retail, or hospitality industries.
Demonstrated ability to consistently expand revenue streams and enhance profitability while operating at a large scale.
Demonstrates exceptional proficiency in overseeing financial performance, including profit and loss management, stringent cost control measures, and margin optimization strategies.
A comprehensive grasp of operational excellence principles, food safety protocols, and quality assurance standards is required.
Accomplished leadership, adept stakeholder engagement, and exceptional communication capabilities are essential.
Proficient in thriving within dynamic, rapidly expanding organizational settings while maintaining high levels of performance and adaptability.
We seek candidates who demonstrate a strong alignment with our core values and exhibit the capability to excel in this role. The ideal applicant will possess the requisite qualifications, skills, and professional attributes necessary to meet the demands of the position. Responsibilities include performing key tasks efficiently, collaborating effectively with team members, and contributing to the organization’s strategic objectives. Experience in relevant fields and a proven track record of success are essential, as is the ability to adapt to evolving challenges and maintain a results-driven approach.
Demonstrates a strong history of successfully managing and expanding multi-unit Quick Service Restaurant (QSR) or retail operations on a national scale.
Proven expertise in commercial strategy coupled with comprehensive responsibility for profit and loss management.
Proven track record in concurrently enhancing sales performance and operational efficiency.
Proficiency in designing and implementing scalable systems, along with developing repeatable operating models, is required.
Demonstrates a commanding leadership presence, effectively guiding teams through influence, alignment, and a steadfast commitment to accountability.
Proven ability to leverage data insights to inform strategic decisions, coupled with exceptional analytical acumen.
Requires significant expertise in cultivating and maintaining exceptional customer experiences while ensuring consistent brand delivery across multiple locations.
Qualified applicants are encouraged to submit their CV and application by emailing retentionrecruitment01@gmail.com, with the job title clearly stated in the subject line.
Qualifications
BA/BSc/HND
Experience Required
15 years
