About the job
We seek a skilled Phone Servicing Technician to strengthen our Retail Team, contributing to our expansion and advancing digital and financial inclusion initiatives across all markets.
We are seeking a highly motivated and skilled professional to join our team in this critical position. The successful candidate will be responsible for [original responsibilities], ensuring all tasks are completed efficiently and to the highest standards. Key requirements include [original requirements], along with a proven track record in [relevant skills]. Strong interpersonal and communication abilities are essential, as the role involves collaborating with cross-functional teams and stakeholders. Additionally, the ideal candidate will demonstrate adaptability, problem-solving skills, and a commitment to delivering exceptional results in a dynamic environment.
As a Phone Servicing Technician stationed in Nigeria, your primary responsibility will involve maintaining the seamless operation of our technical infrastructure. Based out of our warehouse facility, your duties will encompass diagnosing technical faults, executing repairs, and restoring devices to optimal working condition—addressing both hardware malfunctions and software-related issues while ensuring meticulous documentation to uphold quality standards across all operations. Reporting directly to the Phone Servicing Lead, you will collaborate closely with a skilled technical team to deliver efficient and reliable service.
About Us
DAKOTA, a pan-African fintech enterprise, has disbursed more than $2 billion in credit to over 7 million customers across Kenya, Uganda, Nigeria, Ghana, and South Africa—55% of whom are engaging with financial services for the first time. With a workforce of 2,300+ employees and a network of 35,000 field agents, the company’s mission extends beyond smartphone distribution; it focuses on constructing the foundational infrastructure that empowers underserved communities to generate income, save, and expand their economic opportunities. Customer feedback highlights an 86% satisfaction rate, while 70% of users rely on their devices as a direct tool for income. This impactful context significantly shapes the responsibilities and approach of a repair technician within the organization.
This position is based on-site at our Nigerian office, where you will collaborate with a diverse team of professionals from our various markets and locations spanning the UK, Europe, and Africa. You will report directly to the Senior Lead of Phone Returns.
What Makes This Different
At a conventional repair shop, returning a stationary phone to a customer concludes the transaction. However, at DAKOTA, such a device frequently serves as an individual’s essential income source, their gateway to credit, and their lifeline to financial services. The implications are substantial, which is why we uphold an exceptionally rigorous quality standard.
What You’ll Be Doing
Utilizing specialized tools, you will identify hardware and software issues, execute necessary repairs, and conduct comprehensive post-repair testing to ensure optimal functionality. Maintaining precise documentation for every device processed is essential to prevent oversight and minimize customer wait times.
Clear communication with customers regarding technical challenges and repair results is essential, alongside collaboration with colleagues and leadership to address intricate cases that exceed routine troubleshooting efforts.
Consistently achieving productivity and turnaround targets while maintaining uncompromising quality standards is essential, as both are equally critical and non-negotiable priorities.
What You’ll Need
A secondary school certificate coupled with a pertinent technical qualification, along with at least two years of practical experience in mobile phone repair and servicing, is required.
Demonstrates a strong command of phone repair tools, diagnostic equipment, and service software, with the proven capacity to independently diagnose and resolve intricate technical issues.
Proven ability to maintain meticulous attention to detail while demonstrating consistent reliability in all work assignments, coupled with a polished and professional demeanor in customer engagements. Additionally, possesses strong proficiency in utilizing asset management systems and service ticketing tools to ensure efficient and effective operations.
Qualifications
Secondary School (SSCE) , Vocational
Experience Required
2 years
